Columbia Hospitality
Guest Services and Sales Manager | Friday Harbor House
Columbia Hospitality, Friday Harbor, Washington, United States, 98250
Overview
Guest Services and Sales Manager | Friday Harbor House Let’s start off with the most important part-what’s in it for you: The Perks Eligibility of perks is dependent upon job status Salary Range: $26 to $30 DOE Cellphone Allowance Incentive Eligible Commuter/Parking Allowance Get Paid Daily (Make any day payday) Paid Time off & Holiday Pay (Because Balance Matters) Benefits - Medical, Dental, Vision, Disability, 401K HSA/FSA Plans -with employer contribution Values Based Culture (#OMGLIFE) Culture Add (Creating Space for Fresh Perspectives) Referral Bonus (Get Paid to Recruit) Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!) Employee Assistance Program “Columbia Cares” Volunteer Opportunities Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion) Task Force Work Opportunities (Grow your career in idyllic locations across the globe) Online Learning Platform to Help You Grow! Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more) Our Commitment to you: “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet. What you’ll do: The Brass Tacks
Guest Services
Works with General Manager in communicating all details through daily pre-shift meetings and manager and department meetings. Selects, supervises, trains, develops, schedules, disciplines, and counsels rooms division staff (in partnership with GM). Demonstrates positive leadership characteristics that empower and inspire team members to meet and exceed standards. Prepares weekly schedule of staff according to business volumes Works shifts at Guest Reception as needed Manages room blocks and reservations; contract cut-off dates; guest room assignments Ensures the fulfillment of any special instructions related to all room reservations Oversee a deep cleaning schedule for guestrooms and public spaces Provides assistance with the execution of all group and social events Sales
Through proactive sales efforts this position is responsible for meeting and exceeding sales goals of assigned market segments. This position will focus on achieving revenue goals through a sales plan and strategy, client development, managing key relationships, networking, and identifying new target markets. Maintain accurate and timely records of activities and relevant client contact information within the Sales & Events database. Reports weekly achievements against goals for prospecting, inquiries, activities, and industry events. Ability to adjust goals and achieve goals based on market conditions. Solicit and secure new business for assigned market segments by making outside sales calls. Participate in trade shows, promotional events, and industry events. Conduct site inspections and client presentations. Responds to inbound RFP’s (requests for proposals) within 24 hours. Knowledgeable with client negotiations, closing tactics, and contractual language. Differentiate from the competition and bring value to potential customers. Implement sales plan based on demand segments to maximize market share. Creates a seamless experience for the client from sales to event management. General
Achieves assigned goals and objectives. Maximize efficiencies for time management and productivity. Responsible for forecasting revenue of assigned groups. Develops and maintains favorable working relationships and open communication with all departments. Establishes and maintains positive, professional relationships with clients. Complies with accounting standards (deposits, direct billing, and pre-payment). Confirms accurate revenue posting and client billing. Develop a full working knowledge of all applicable standards, policies and procedures. Attends required meetings. Achieves client sentiment goals. Must adhere to Columbia Hospitality Policies and Procedures. Additional job functions may be assigned based on the property’s business needs as determined by the General Manager and Seattle Support Center Leadership. The Nitty Gritty
Minimum of 1-3 years of experience in a management role at an inn, hotel, resort or equivalent. Working knowledge of all applicable laws, codes and regulations Possess knowledge and expertise in sales and/or event management with sales and negotiation skills. Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to think creatively and develop innovative solutions or approaches. Strong personal skills, including time management, information analysis, problem-solving, planning and organizing, decision making, problem solving, and delivery of results. Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public. Demonstrates a strong grasp of mathematical operations. Ability to add, subtract, multiply and divide in all applicable units of measure, using whole numbers, fractions, and decimals. Ability to compute discounts, interest, commissions, proportions, and percentages. Technical proficiency in Microsoft Office; Word, PowerPoint, Teams, OneNote, and Excel. Knowledge of hospitality sales platforms a plus. Proficiency in conducting client research, gathering relevant information, and staying updated on industry trends and developments. Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building. Ability to create a team environment within and across departments. Must adhere to Columbia Hospitality Policies and Procedures. Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles. Where you’ll work:
Located in the bustling island seaport of Friday Harbor on San Juan Island, Friday Harbor House features spectacular views of the marina, San Juan Channel and Mount Constitution no the neighboring Orcas Island. Surrounded by charming shops, galleries, and restaurants, Friday Harbor House is ideally located just two blocks from the ferry landing in downtown Friday Harbor. Each of the 24 guestrooms and suites at Friday Harbor House, most newly updated, feature a king bed, fireplace, oversized jetted bathtub, and many feature breathtaking views. The restaurant at Friday Harbor House features an array of fresh fare from the local waters and farms, showcasing a seasonal Island dining experience. The Fine Print Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values. Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.
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Guest Services and Sales Manager | Friday Harbor House Let’s start off with the most important part-what’s in it for you: The Perks Eligibility of perks is dependent upon job status Salary Range: $26 to $30 DOE Cellphone Allowance Incentive Eligible Commuter/Parking Allowance Get Paid Daily (Make any day payday) Paid Time off & Holiday Pay (Because Balance Matters) Benefits - Medical, Dental, Vision, Disability, 401K HSA/FSA Plans -with employer contribution Values Based Culture (#OMGLIFE) Culture Add (Creating Space for Fresh Perspectives) Referral Bonus (Get Paid to Recruit) Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!) Employee Assistance Program “Columbia Cares” Volunteer Opportunities Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion) Task Force Work Opportunities (Grow your career in idyllic locations across the globe) Online Learning Platform to Help You Grow! Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more) Our Commitment to you: “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet. What you’ll do: The Brass Tacks
Guest Services
Works with General Manager in communicating all details through daily pre-shift meetings and manager and department meetings. Selects, supervises, trains, develops, schedules, disciplines, and counsels rooms division staff (in partnership with GM). Demonstrates positive leadership characteristics that empower and inspire team members to meet and exceed standards. Prepares weekly schedule of staff according to business volumes Works shifts at Guest Reception as needed Manages room blocks and reservations; contract cut-off dates; guest room assignments Ensures the fulfillment of any special instructions related to all room reservations Oversee a deep cleaning schedule for guestrooms and public spaces Provides assistance with the execution of all group and social events Sales
Through proactive sales efforts this position is responsible for meeting and exceeding sales goals of assigned market segments. This position will focus on achieving revenue goals through a sales plan and strategy, client development, managing key relationships, networking, and identifying new target markets. Maintain accurate and timely records of activities and relevant client contact information within the Sales & Events database. Reports weekly achievements against goals for prospecting, inquiries, activities, and industry events. Ability to adjust goals and achieve goals based on market conditions. Solicit and secure new business for assigned market segments by making outside sales calls. Participate in trade shows, promotional events, and industry events. Conduct site inspections and client presentations. Responds to inbound RFP’s (requests for proposals) within 24 hours. Knowledgeable with client negotiations, closing tactics, and contractual language. Differentiate from the competition and bring value to potential customers. Implement sales plan based on demand segments to maximize market share. Creates a seamless experience for the client from sales to event management. General
Achieves assigned goals and objectives. Maximize efficiencies for time management and productivity. Responsible for forecasting revenue of assigned groups. Develops and maintains favorable working relationships and open communication with all departments. Establishes and maintains positive, professional relationships with clients. Complies with accounting standards (deposits, direct billing, and pre-payment). Confirms accurate revenue posting and client billing. Develop a full working knowledge of all applicable standards, policies and procedures. Attends required meetings. Achieves client sentiment goals. Must adhere to Columbia Hospitality Policies and Procedures. Additional job functions may be assigned based on the property’s business needs as determined by the General Manager and Seattle Support Center Leadership. The Nitty Gritty
Minimum of 1-3 years of experience in a management role at an inn, hotel, resort or equivalent. Working knowledge of all applicable laws, codes and regulations Possess knowledge and expertise in sales and/or event management with sales and negotiation skills. Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to think creatively and develop innovative solutions or approaches. Strong personal skills, including time management, information analysis, problem-solving, planning and organizing, decision making, problem solving, and delivery of results. Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public. Demonstrates a strong grasp of mathematical operations. Ability to add, subtract, multiply and divide in all applicable units of measure, using whole numbers, fractions, and decimals. Ability to compute discounts, interest, commissions, proportions, and percentages. Technical proficiency in Microsoft Office; Word, PowerPoint, Teams, OneNote, and Excel. Knowledge of hospitality sales platforms a plus. Proficiency in conducting client research, gathering relevant information, and staying updated on industry trends and developments. Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building. Ability to create a team environment within and across departments. Must adhere to Columbia Hospitality Policies and Procedures. Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles. Where you’ll work:
Located in the bustling island seaport of Friday Harbor on San Juan Island, Friday Harbor House features spectacular views of the marina, San Juan Channel and Mount Constitution no the neighboring Orcas Island. Surrounded by charming shops, galleries, and restaurants, Friday Harbor House is ideally located just two blocks from the ferry landing in downtown Friday Harbor. Each of the 24 guestrooms and suites at Friday Harbor House, most newly updated, feature a king bed, fireplace, oversized jetted bathtub, and many feature breathtaking views. The restaurant at Friday Harbor House features an array of fresh fare from the local waters and farms, showcasing a seasonal Island dining experience. The Fine Print Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values. Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.
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