Federal Reserve
Overview
Company Federal Reserve Bank of Cleveland. The Federal Reserve Bank of Cleveland is part of the nation’s central bank with a history of providing opportunities for professional growth. The Bank has been named “One of Northeast Ohio’s Best Places to Work” for twenty-five years in a row, recognizing outstanding employment practices. Our people make the difference: we seek innovative thinkers to help build the Bank’s future. Follow us on LinkedIn, X, Instagram, and YouTube – Cleveland Fed. Location : Cleveland, OH; Columbus, OH; Cincinnati, OH; or Pittsburgh, PA. Citizenship Requirement : To be considered for this role, candidates must be a U.S. citizen.
Organizational Expectations
As a Cloud Support Engineer Senior, you will provide a broad and experienced range of technical support services for cloud-based applications supporting Treasury and other FRB stakeholders, utilizing deep technical knowledge for all supported systems and tech stacks. You will support the DevTooling shared service, which provides a suite of 13 development and deployment tools (e.g., GitLab, JFrog, Jira, Confluence, SonarQube) hosted in AWS.
Responsibilities Plan and execute own activities with minimal guidance; provide experienced technical assistance and operational support for a suite of application development and deployment tools hosted within AWS. Work is generally reviewed for completeness.
Interact directly with users (e.g., developers) to resolve complex system and technical issues within the DevTooling services. Coordinate with stakeholders and other teams for third-level support, monitoring, tuning, troubleshooting, and maintenance procedures.
Maintain software currency and vulnerability management for DevTooling services, including regular upgrades and patches following standard SDLC processes.
Provide rotational 24x7 on-call support as needed, with guidance for other team members on critical production issues. Perform data analysis, capacity planning, and contingency execution.
Collaborate with DevOps Engineers to understand software products and potential enhancements; advise on the impact of development on infrastructure and define changes to configuration settings.
Serve as subject matter expert for DevTooling services with minimal supervision, focusing on preventing and resolving availability and performance issues; work with users to resolve system technical issues.
Manage and administer the AWS cloud environment with little supervision (provisioning, configuration, performance monitoring, policy governance, security). Create standards for large-scale distributed systems emphasizing operability.
Identify operational metrics and data needs; test and ensure infrastructure components meet performance and capacity standards. Collaborate with SRE to implement dashboards, bots, and automation; evaluate improvements.
Provide knowledge sharing, coaching, and feedback to team members; lead complex assignments requiring cross-engineer coordination; devise and execute plans to improve individual and team performance.
Perform other duties as assigned or requested.
Education and Experience Associate degree and 7 years related experience OR
Bachelor’s degree and 5 years related experience OR
Master’s degree and 3 years related experience
Knowledge & Skills Advanced baseline knowledge of AWS Cloud Platform technologies, infrastructure, and practices supporting production operations (e.g., CloudWatch, CloudTrail, ECS, Lambda, Canaries, DynamoDB, RDS, PostgreSQL, S3, API Gateway, Elastic Load Balancer, OpenSearch, Grafana, AWS X-Ray, SQS, FIS).
Familiarity with administration of GitLab, JFrog, SonarQube, and Atlassian suite (Jira, Confluence, Bamboo, Bitbucket).
Experience supporting production operations using GitLab, Terraform (preferred), Grafana, OpenSearch, Docker, CI/CD pipelines, and version control.
Proficiency in coding languages such as Python, Go, Node.js, .NET, Java; Infrastructure as Code, Configuration as Code, Alerts and Monitoring as Code.
Strong Linux experience (e.g., CentOS), Bash scripting, and ability to write, debug, and optimize scripts for automation and administration.
Knowledge of deployment patterns, ITIL, resiliency concepts, disaster recovery, and chaos engineering.
Ability to communicate complex technical analyses to non-technical audiences and to create and comprehend complex technical documentation.
Ability to work independently, provide feedback, and document procedures for complex issues.
Physical Demands and General Working Conditions
This description reflects the current job and may be revised. The Federal Reserve Bank of Cleveland reserves the right to modify this description at any time.
Ethics, Background Check, and Accommodation
Bank’s Ethics Rules and Drug Testing : Employees must comply with ethics rules and may undergo a background check and substance testing where applicable to safety-sensitive positions. Reasonable accommodations for applicants with disabilities are available upon request. To request accommodations, please contact the Benefits Specialist at the Cleveland Fed.
Employment Details
Full Time • Regular • Exempt: Yes • Job Category: Information Technology
The Federal Reserve Banks are committed to equal employment opportunity and a respectful environment for all employees and applicants. For application, please visit Federal Reserve System Careers or verified Federal Reserve Bank channels.
#J-18808-Ljbffr
Company Federal Reserve Bank of Cleveland. The Federal Reserve Bank of Cleveland is part of the nation’s central bank with a history of providing opportunities for professional growth. The Bank has been named “One of Northeast Ohio’s Best Places to Work” for twenty-five years in a row, recognizing outstanding employment practices. Our people make the difference: we seek innovative thinkers to help build the Bank’s future. Follow us on LinkedIn, X, Instagram, and YouTube – Cleveland Fed. Location : Cleveland, OH; Columbus, OH; Cincinnati, OH; or Pittsburgh, PA. Citizenship Requirement : To be considered for this role, candidates must be a U.S. citizen.
Organizational Expectations
As a Cloud Support Engineer Senior, you will provide a broad and experienced range of technical support services for cloud-based applications supporting Treasury and other FRB stakeholders, utilizing deep technical knowledge for all supported systems and tech stacks. You will support the DevTooling shared service, which provides a suite of 13 development and deployment tools (e.g., GitLab, JFrog, Jira, Confluence, SonarQube) hosted in AWS.
Responsibilities Plan and execute own activities with minimal guidance; provide experienced technical assistance and operational support for a suite of application development and deployment tools hosted within AWS. Work is generally reviewed for completeness.
Interact directly with users (e.g., developers) to resolve complex system and technical issues within the DevTooling services. Coordinate with stakeholders and other teams for third-level support, monitoring, tuning, troubleshooting, and maintenance procedures.
Maintain software currency and vulnerability management for DevTooling services, including regular upgrades and patches following standard SDLC processes.
Provide rotational 24x7 on-call support as needed, with guidance for other team members on critical production issues. Perform data analysis, capacity planning, and contingency execution.
Collaborate with DevOps Engineers to understand software products and potential enhancements; advise on the impact of development on infrastructure and define changes to configuration settings.
Serve as subject matter expert for DevTooling services with minimal supervision, focusing on preventing and resolving availability and performance issues; work with users to resolve system technical issues.
Manage and administer the AWS cloud environment with little supervision (provisioning, configuration, performance monitoring, policy governance, security). Create standards for large-scale distributed systems emphasizing operability.
Identify operational metrics and data needs; test and ensure infrastructure components meet performance and capacity standards. Collaborate with SRE to implement dashboards, bots, and automation; evaluate improvements.
Provide knowledge sharing, coaching, and feedback to team members; lead complex assignments requiring cross-engineer coordination; devise and execute plans to improve individual and team performance.
Perform other duties as assigned or requested.
Education and Experience Associate degree and 7 years related experience OR
Bachelor’s degree and 5 years related experience OR
Master’s degree and 3 years related experience
Knowledge & Skills Advanced baseline knowledge of AWS Cloud Platform technologies, infrastructure, and practices supporting production operations (e.g., CloudWatch, CloudTrail, ECS, Lambda, Canaries, DynamoDB, RDS, PostgreSQL, S3, API Gateway, Elastic Load Balancer, OpenSearch, Grafana, AWS X-Ray, SQS, FIS).
Familiarity with administration of GitLab, JFrog, SonarQube, and Atlassian suite (Jira, Confluence, Bamboo, Bitbucket).
Experience supporting production operations using GitLab, Terraform (preferred), Grafana, OpenSearch, Docker, CI/CD pipelines, and version control.
Proficiency in coding languages such as Python, Go, Node.js, .NET, Java; Infrastructure as Code, Configuration as Code, Alerts and Monitoring as Code.
Strong Linux experience (e.g., CentOS), Bash scripting, and ability to write, debug, and optimize scripts for automation and administration.
Knowledge of deployment patterns, ITIL, resiliency concepts, disaster recovery, and chaos engineering.
Ability to communicate complex technical analyses to non-technical audiences and to create and comprehend complex technical documentation.
Ability to work independently, provide feedback, and document procedures for complex issues.
Physical Demands and General Working Conditions
This description reflects the current job and may be revised. The Federal Reserve Bank of Cleveland reserves the right to modify this description at any time.
Ethics, Background Check, and Accommodation
Bank’s Ethics Rules and Drug Testing : Employees must comply with ethics rules and may undergo a background check and substance testing where applicable to safety-sensitive positions. Reasonable accommodations for applicants with disabilities are available upon request. To request accommodations, please contact the Benefits Specialist at the Cleveland Fed.
Employment Details
Full Time • Regular • Exempt: Yes • Job Category: Information Technology
The Federal Reserve Banks are committed to equal employment opportunity and a respectful environment for all employees and applicants. For application, please visit Federal Reserve System Careers or verified Federal Reserve Bank channels.
#J-18808-Ljbffr