Senior Manager, Workplace Engineering

Are you ready to lead the future of workplace collaboration? We’re seeking a visionary IT Leader for Messaging and Collaboration to own and evolve our Microsoft 365 environment. This role is ideal for a strategic technologist who thrives on innovation, operational excellence, and empowering global teams through modern collaboration tools. This Hybrid (in office Tues-Wed-Thurs) position, can be based in Malvern, PA (HQ), Charlotte, NC, Dallas, TX, or Scottsdale, AZ As the M365 Platform Owner, you will: Strategic Leadership Define and execute the roadmap for Messaging and Collaboration technologies across the enterprise. Serve as the primary owner of the Microsoft 365 platform, ensuring alignment with business goals and user experience expectations. Partner with Security, Compliance, and Infrastructure teams to ensure secure and resilient collaboration services. Platform Management Oversee the administration and optimization of Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Viva, and related services. Manage licensing, capacity planning, and service health across the M365 ecosystem. Lead incident response and root cause analysis for messaging and collaboration-related outages or performance issues. Drive adoption of new M365 features and capabilities, including Copilot, Loop, and Viva modules. Evaluate and implement third-party integrations and automation to enhance collaboration workflows. Stay ahead of Microsoft roadmap changes and proactively plan for feature rollouts and deprecations. Governance & Compliance Establish and maintain governance policies for Teams, SharePoint, and Exchange (e.g., naming conventions, lifecycle management, retention). Ensure compliance with data protection regulations and internal policies. Collaborate with Legal and Risk teams on eDiscovery, litigation holds, and audit requirements. Lead a team of engineers and administrators supporting M365 services. Manage vendor relationships, including Microsoft Premier Support and third-party solution providers. Provide mentorship and career development for team members. Qualifications & Requirements Required Experience 8+ years of experience in IT infrastructure or collaboration technologies, with 5+ years focused on Microsoft 365. Proven leadership in managing enterprise-scale M365 environments. Deep expertise in Exchange Online, Teams, SharePoint Online, and OneDrive. Experience with Microsoft Entra ID (Azure AD), Intune, and Power Platform is a plus. Strong understanding of M365 architecture, licensing models, and service dependencies. Excellent communication and stakeholder management skills. Ability to lead cross-functional initiatives and influence at all levels of the organization. Analytical mindset with a focus on continuous improvement and automation. Certifications (Preferred) Microsoft Certified: Messaging Administrator Associate ITIL Foundation or equivalent process knowledge Undergraduate degree in a related field or the equivalent combination of training and experience. Seniority level

Mid-Senior level Employment type

Full-time Job function

Information Technology Industries: Financial Services and Investment Management Benefits include medical insurance, pension plan, tuition assistance, disability insurance, paid paternity leave, vision insurance, student loan assistance, paid maternity leave, and 401(k)

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