GILLIG
Field Service Representative - Greater Chicago
GILLIG, Chicago, Illinois, United States, 60290
Field Service Representative - Greater Chicago
GILLIG is seeking motivated, customer-focused professionals to travel to customer sites and perform Post Delivery Inspection on new buses to place them in service. You will provide detailed reports to resolve bus issues and customer concerns and submit these reports to the Field Service Manager for action on corrective plans. This role primarily supports customers in the Greater Chicago Area but may travel outside that region as needed.
Responsibilities
Travel to customers' locations in the Greater Chicago Area and may be required to travel outside that region as needed throughout the United States
Partner with customers to inspect new buses after delivery and repair or adjust issues as necessary
Work with customers to understand concerns about buses in-service of any age and facilitate investigation into root cause and development of a resolution plan
Diagnose electrical and/or mechanical defects on buses and repair as needed
Troubleshoot supplier issues and facilitate resolution
Perform and document failure analysis using field reports, photos, and failed material analysis
Act as liaison between customer and factory for resolution of difficult product issues
Order ship-short parts or broken/failed parts as needed to put bus in service
Assist customers in ordering warranty or replacement parts as needed
Recommend and authorize warranty repairs or policy adjustments as needed
Provide driver and mechanic orientations for GILLIG buses
Communicate plans with customers to resolve issues with repair processes or field campaigns as required
Assist or perform accident/fire investigations, and provide photos for investigation as needed
Basic Qualifications
Bachelor's degree in Engineering, Business Administration, or equivalent preferred
Minimum 3 years of experience in the Commercial Bus Industry
Ability to read blueprints and electrical schematics
Ability to mentor and train
Project management skills
Excellent written and verbal communication
Exceptional customer service skills
Proven ability to use computer programs to diagnose bus systems preferred
Commercial Driver's license with passenger endorsements
Lock Out Tag Out certification
Work Environment
Ability to lift up to 35 lbs
Working environment in customers' maintenance shops and/or outdoors
Regularly sit, stand, walk, kneel, squat, work at heights, work in confined spaces, and climb ladders
Overtime or weekend work may be required based on business needs
Excessive travel required, approximately 70% - 80% of the time
Standard start time: 7:00 AM (negotiable)
Service truck, laptop, and cell phone provided
Compensation $75,000 - $275,000
annual salary + premium benefits. Pay offered may vary depending on multiple factors, including location, job classification, knowledge, skills, and experience. The total compensation package may include other elements dependent on the position offered. Details of participation in benefit plans will be provided if an offer of employment is extended.
Please note this job description is not designed to cover all activities, duties, or responsibilities required. Duties may change at any time with or without notice.
Equal Opportunity GILLIG is committed to providing equal opportunities to all employees and applicants for employment. We strive to create an inclusive and diverse workplace that values the talents, experiences, and perspectives of our employees and the people we serve. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, pregnancy, gender identity, or any other characteristic protected by law.
GILLIG is an equal employment opportunity and affirmative action employer.
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Responsibilities
Travel to customers' locations in the Greater Chicago Area and may be required to travel outside that region as needed throughout the United States
Partner with customers to inspect new buses after delivery and repair or adjust issues as necessary
Work with customers to understand concerns about buses in-service of any age and facilitate investigation into root cause and development of a resolution plan
Diagnose electrical and/or mechanical defects on buses and repair as needed
Troubleshoot supplier issues and facilitate resolution
Perform and document failure analysis using field reports, photos, and failed material analysis
Act as liaison between customer and factory for resolution of difficult product issues
Order ship-short parts or broken/failed parts as needed to put bus in service
Assist customers in ordering warranty or replacement parts as needed
Recommend and authorize warranty repairs or policy adjustments as needed
Provide driver and mechanic orientations for GILLIG buses
Communicate plans with customers to resolve issues with repair processes or field campaigns as required
Assist or perform accident/fire investigations, and provide photos for investigation as needed
Basic Qualifications
Bachelor's degree in Engineering, Business Administration, or equivalent preferred
Minimum 3 years of experience in the Commercial Bus Industry
Ability to read blueprints and electrical schematics
Ability to mentor and train
Project management skills
Excellent written and verbal communication
Exceptional customer service skills
Proven ability to use computer programs to diagnose bus systems preferred
Commercial Driver's license with passenger endorsements
Lock Out Tag Out certification
Work Environment
Ability to lift up to 35 lbs
Working environment in customers' maintenance shops and/or outdoors
Regularly sit, stand, walk, kneel, squat, work at heights, work in confined spaces, and climb ladders
Overtime or weekend work may be required based on business needs
Excessive travel required, approximately 70% - 80% of the time
Standard start time: 7:00 AM (negotiable)
Service truck, laptop, and cell phone provided
Compensation $75,000 - $275,000
annual salary + premium benefits. Pay offered may vary depending on multiple factors, including location, job classification, knowledge, skills, and experience. The total compensation package may include other elements dependent on the position offered. Details of participation in benefit plans will be provided if an offer of employment is extended.
Please note this job description is not designed to cover all activities, duties, or responsibilities required. Duties may change at any time with or without notice.
Equal Opportunity GILLIG is committed to providing equal opportunities to all employees and applicants for employment. We strive to create an inclusive and diverse workplace that values the talents, experiences, and perspectives of our employees and the people we serve. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, pregnancy, gender identity, or any other characteristic protected by law.
GILLIG is an equal employment opportunity and affirmative action employer.
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