Mazzella Companies
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Crane Field Service Technician
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Mazzella Companies Get AI-powered advice on this job and more exclusive features. Brief Description The Crane Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision-making. Perform on-site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor (or Service Manager). Responsible for performing planned maintenance and repairs on all types of crane & hoist systems. Respond to emergency breakdown call-outs as directed by the service supervisor, including after hours and weekends. Conduct extensive on-site electrical, electronic, mechanical, and structural troubleshooting to determine root causes and establish necessary repairs using visual inspections, testing procedures, and appropriate testing equipment. Maintain a basic understanding and working knowledge of OSHA, ANSI, CMAA, and other relevant codes or regulations; able to retrieve specific regulations if requested. Proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists, and simple structural elements. Complete daily paperwork accurately, including time tickets, service reports, inspection reports, expense reports, and sales leads. Review repairs with customers and obtain their signature on the service report to confirm work completion. Maintain all company equipment and tools per manufacturer recommendations and certifications. Keep a proper stock level of inventory and line stock items on the service vehicle. Maintain necessary forms and literature on the service vehicle and utilize proper documentation. Maintain a professional appearance and image at all times. Communicate regularly with the local office or call in at least once daily to the service supervisor. Exhibit excellent people skills in communication with inter-company personnel and customers to promote strong customer relationships. Adhere to Quality Assurance Standards. Gather and develop information for proposals related to replacements and repairs, forwarding them to the Service Supervisor or Manager. Keep training assignments current. Perform other duties as assigned. Requirements Education A high school diploma, vocational-technical school, crane training program, trade school, military experience, or technical college training preferred. Experience and Skills At least 2 years in an industrial maintenance environment or equivalent military experience; combination of education and experience acceptable. Previous overhead crane service experience preferred but not required. Willingness to stay educated in the crane industry; must be computer literate and technologically savvy. Valid driver’s license in good standing. Ability to lift/pull at least 75 lbs. Ability to work at heights greater than six feet. Willing to work varied hours, overtime, and be on-call as needed. Minimal travel required. Strong communication, mechanical aptitude, analytical skills, and PC literacy (Microsoft Office). Detail-oriented, self-motivated, disciplined, and capable of multitasking. Must pass criminal background check, physical, drug screen, and E-verify. Summary At Mazzella, we value our employees and foster a team-oriented environment with growth opportunities, competitive salaries, and comprehensive benefits. Why Join Mazzella? Collaborative environment Work-life balance Career development Core values of humility, hunger, and smart decision-making Market-competitive pay and benefits, including health insurance, 401(k), tuition reimbursement, and more. Our Core Values Be Safe Be a Lifelong Learner Be Humble Be Hungry Be Smart Join us at Mazzella and be part of a company that puts people first. EOE/Drug-Free Workplace
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Crane Field Service Technician
role at
Mazzella Companies Get AI-powered advice on this job and more exclusive features. Brief Description The Crane Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision-making. Perform on-site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor (or Service Manager). Responsible for performing planned maintenance and repairs on all types of crane & hoist systems. Respond to emergency breakdown call-outs as directed by the service supervisor, including after hours and weekends. Conduct extensive on-site electrical, electronic, mechanical, and structural troubleshooting to determine root causes and establish necessary repairs using visual inspections, testing procedures, and appropriate testing equipment. Maintain a basic understanding and working knowledge of OSHA, ANSI, CMAA, and other relevant codes or regulations; able to retrieve specific regulations if requested. Proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists, and simple structural elements. Complete daily paperwork accurately, including time tickets, service reports, inspection reports, expense reports, and sales leads. Review repairs with customers and obtain their signature on the service report to confirm work completion. Maintain all company equipment and tools per manufacturer recommendations and certifications. Keep a proper stock level of inventory and line stock items on the service vehicle. Maintain necessary forms and literature on the service vehicle and utilize proper documentation. Maintain a professional appearance and image at all times. Communicate regularly with the local office or call in at least once daily to the service supervisor. Exhibit excellent people skills in communication with inter-company personnel and customers to promote strong customer relationships. Adhere to Quality Assurance Standards. Gather and develop information for proposals related to replacements and repairs, forwarding them to the Service Supervisor or Manager. Keep training assignments current. Perform other duties as assigned. Requirements Education A high school diploma, vocational-technical school, crane training program, trade school, military experience, or technical college training preferred. Experience and Skills At least 2 years in an industrial maintenance environment or equivalent military experience; combination of education and experience acceptable. Previous overhead crane service experience preferred but not required. Willingness to stay educated in the crane industry; must be computer literate and technologically savvy. Valid driver’s license in good standing. Ability to lift/pull at least 75 lbs. Ability to work at heights greater than six feet. Willing to work varied hours, overtime, and be on-call as needed. Minimal travel required. Strong communication, mechanical aptitude, analytical skills, and PC literacy (Microsoft Office). Detail-oriented, self-motivated, disciplined, and capable of multitasking. Must pass criminal background check, physical, drug screen, and E-verify. Summary At Mazzella, we value our employees and foster a team-oriented environment with growth opportunities, competitive salaries, and comprehensive benefits. Why Join Mazzella? Collaborative environment Work-life balance Career development Core values of humility, hunger, and smart decision-making Market-competitive pay and benefits, including health insurance, 401(k), tuition reimbursement, and more. Our Core Values Be Safe Be a Lifelong Learner Be Humble Be Hungry Be Smart Join us at Mazzella and be part of a company that puts people first. EOE/Drug-Free Workplace
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