Northrop Grumman
Sr. Principal Voice Engineer - R10208400-7
Northrop Grumman, Chandler, Arizona, United States, 85249
Northrop Grumman Enterprise Classified Solutions is seeking a senior level Cisco Voice Engineer that has experience in designing, implementing, and maintaining Cisco voice solutions.
The ideal candidate will have a strong background in VoIP technologies, Cisco Unified Communications Manager, and related voice technologies.
Key Responsibilities
Design and implement Cisco voice solutions, including VoIP, VTC, VQ, CMS, Jabber, and other unified communications systems. Develop and maintain complex dial plans, route patterns, translation patterns, route lists, groups and calling search spaces. Configure and troubleshoot Cisco Unified Border Element (CUBE) routers for SIP trunking and inter-site voice routing. Support and troubleshoot video teleconferencing (VTC) systems, including Cisco Telepresence, Room Kits, and integration with third-party platforms. Monitor and optimize voice/video quality using tools like Cisco VQM, RTMT, and third-party monitoring platforms. Perform routine system upgrades, patches, and backups for UC platforms. Troubleshoot and resolve complex voice-related issues in a timely manner. Manage UCCX for multiple teams. Collaborate with cross-functional teams to integrate voice solutions with existing systems. Provide technical support and training to end-users and IT staff. Stay updated with the latest industry trends and technologies related to voice communications. Additional Duties
Plan, manage and implement complex voice designs in support of customer requirements. Develop technical solutions to complex problems which require the regular use of ingenuity and creativity. Support teams in project designs to clarify project requirements, provide design solutions, in accordance with standards. Perform troubleshooting analysis of voice infrastructure and associated systems. Document voice hardware and software technology components. Install and configure Cisco voice hardware/software and accompanying technologies. Provide third-level support and troubleshooting of voice problems. Periodically provide after-hours and weekend support. Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a relatively long-term perspective, for desired results. Interface regularly with customers and manage customer installation timelines and deliverables to help facilitate successful deployments. Manage timely resolution of all critical and/or complex problems meeting SLA requirements. Experience with Microsoft Office, Visio, Project, PowerPoint and Excel. Lift equipment weighing up to 40 pounds. Work after hours and weekends as needed. Basic Qualifications
Must have a Master's Degree with 6 years of relevant experience; OR a Bachelor's Degree with 8 years of relevant experience; OR an Associate's Degree with 10 years of relevant experience; OR a High School diploma (or equivalent) with 12 years of relevant experience. Must have a DOD 8570 IAT level II baseline certification (example: Security+ CE). Must have the ability to obtain a DOD Secret level security clearance (at a minimum) within a reasonable amount of time in order to be considered. Must have experience with designing and maintaining LAN/WAN based networks, managing routing protocols on large LAN environments, and experience with Cisco hardware (routers, switches, and firewalls). Excellent problem-solving skills and ability to work under pressure. Preferred Qualifications
Certifications such as CCNP Voice or CCIE Voice. Top Secret, SCI, Polygraph, or SAP/SAR access would be nice to have. Demonstrated leadership skills, or previous management of small teams, would be helpful. Familiarity with network infrastructure and security principles. Experience with VQ Conferencing. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
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Design and implement Cisco voice solutions, including VoIP, VTC, VQ, CMS, Jabber, and other unified communications systems. Develop and maintain complex dial plans, route patterns, translation patterns, route lists, groups and calling search spaces. Configure and troubleshoot Cisco Unified Border Element (CUBE) routers for SIP trunking and inter-site voice routing. Support and troubleshoot video teleconferencing (VTC) systems, including Cisco Telepresence, Room Kits, and integration with third-party platforms. Monitor and optimize voice/video quality using tools like Cisco VQM, RTMT, and third-party monitoring platforms. Perform routine system upgrades, patches, and backups for UC platforms. Troubleshoot and resolve complex voice-related issues in a timely manner. Manage UCCX for multiple teams. Collaborate with cross-functional teams to integrate voice solutions with existing systems. Provide technical support and training to end-users and IT staff. Stay updated with the latest industry trends and technologies related to voice communications. Additional Duties
Plan, manage and implement complex voice designs in support of customer requirements. Develop technical solutions to complex problems which require the regular use of ingenuity and creativity. Support teams in project designs to clarify project requirements, provide design solutions, in accordance with standards. Perform troubleshooting analysis of voice infrastructure and associated systems. Document voice hardware and software technology components. Install and configure Cisco voice hardware/software and accompanying technologies. Provide third-level support and troubleshooting of voice problems. Periodically provide after-hours and weekend support. Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a relatively long-term perspective, for desired results. Interface regularly with customers and manage customer installation timelines and deliverables to help facilitate successful deployments. Manage timely resolution of all critical and/or complex problems meeting SLA requirements. Experience with Microsoft Office, Visio, Project, PowerPoint and Excel. Lift equipment weighing up to 40 pounds. Work after hours and weekends as needed. Basic Qualifications
Must have a Master's Degree with 6 years of relevant experience; OR a Bachelor's Degree with 8 years of relevant experience; OR an Associate's Degree with 10 years of relevant experience; OR a High School diploma (or equivalent) with 12 years of relevant experience. Must have a DOD 8570 IAT level II baseline certification (example: Security+ CE). Must have the ability to obtain a DOD Secret level security clearance (at a minimum) within a reasonable amount of time in order to be considered. Must have experience with designing and maintaining LAN/WAN based networks, managing routing protocols on large LAN environments, and experience with Cisco hardware (routers, switches, and firewalls). Excellent problem-solving skills and ability to work under pressure. Preferred Qualifications
Certifications such as CCNP Voice or CCIE Voice. Top Secret, SCI, Polygraph, or SAP/SAR access would be nice to have. Demonstrated leadership skills, or previous management of small teams, would be helpful. Familiarity with network infrastructure and security principles. Experience with VQ Conferencing. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
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