Empower Federal Credit Union
1 Member Way, 1 Member Way, Syracuse, New York, United States of America
Job Description
Empower FCU Purpose: At every stage of life,positively impact members by providingaffordable financial services. Empower FCU Core Values: Fairness,Integrity &Honesty Empower FCU Strategic Pillars: World-Class Employee Experience Best-In-Class Member Experience Growth for Impact Shared Value in the Community Empower Federal Credit Union offers excellent benefits including... Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Offandmore! A World-Class Employee Experience : We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you. Be Yourself, Belong with Empower : The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.
Please note:
All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check. Role: The Collections Loan Adjustor II is responsible for preserving the credit union’s assets by managing delinquent loan accounts, collecting overdue payments, and recovering collateral. This includes utilizing manual calls and an autodialer to engage with members, negotiate payment plans, and resolve overdue accounts. The specialist must maintain accurate documentation of all interactions while adhering to the credit union’s policies, procedures, and applicable laws. Location: Our headquarters are based in Syracuse, NY. We work in a Hybrid Model requiring a minimum of 5 days in office per month. The hourly pay range for this position is: $21.41-$32.12 Essential Functions & Responsibilities: 40% Debt Collection & Negotiation: - Lead the debt collection process for delinquent accounts through phone calls, e-mails, and regular mail. - Negotiate payment arrangements and overcome objections to bring accounts current. - Confirm member information for accuracy and security purposes. - Document all communications and maintain detailed records of the collection efforts. - Follow up on broken promises to pay and re-establish payment agreements. - Use various skip tracing methods to locate and contact delinquent members. - Ensure ACH and other automatic payments are processed correctly to avoid delinquency. - Comply with all applicable laws, regulations, policies, and procedures during collection activities. 15% Financial Analysis & Collateral Recovery: - Analyze the financial situation of delinquent borrowers to determine appropriate next steps. - Recommend repossession of collateral when attempts to bring loans current are unsuccessful. 10% File Maintenance & Reporting: - Maintain accurate files on all collection activities and progress. - Regularly report on the status of delinquent accounts and collections. - Log a minimum of 10% of total work time into the auto-dialer system. 5%
Perform all other job-related duties as assigned. Performance Measurements: See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually. Knowledge and Skills: Experience:
1 to 3 years in a similar role, preferably in collections or loan servicing. Education:
A two-year college degree or equivalent education is required. Alternatively, completion of a specialized certification, licensing, or relevant training courses is acceptable. Specialized job skills acquired through an apprenticeship program or previous work experience may also be considered. Interpersonal Skills:
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary. Other Skills: - Strong knowledge of collections processes and procedures. - Excellent communication skills, both written and verbal. - Strong attention to detail and ability to handle sensitive financial data. - Proficiency in spreadsheet and word processing software. - Ability to work with mathematical concepts such as ratios, percentages, and profitability analysis. - Experience with general office equipment, including 10-key calculators and computers. - Ability to define problems, collect data, and make sound decisions based on facts. Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit for long periods at a time, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. This Job Description is not a complete statement of all duties and responsibilities comprising the position. Empower Federal Credit Union (EFCU) and its affiliated companiesknow employees are our greatest asset. We take pride in our commitment to member service, teamwork, and excellence. We offer employees a work environment designed to encourage personal and professional development. Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic includingrace, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law.Our equal employment opportunity policy statement, the EEO is the Law Poster
and Supplement
, and Pay Transparency Nondiscrimination Provision
reaffirm our commitment. Empower Federal Credit Union is committed to equal opportunityto qualified persons without regard to basis of race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law.Empower Federal Credit Union will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us through one of the methods listed below:
1 Member Way, 1 Member Way, Syracuse, New York, United States of America
#J-18808-Ljbffr
Empower FCU Purpose: At every stage of life,positively impact members by providingaffordable financial services. Empower FCU Core Values: Fairness,Integrity &Honesty Empower FCU Strategic Pillars: World-Class Employee Experience Best-In-Class Member Experience Growth for Impact Shared Value in the Community Empower Federal Credit Union offers excellent benefits including... Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Offandmore! A World-Class Employee Experience : We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you. Be Yourself, Belong with Empower : The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.
Please note:
All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check. Role: The Collections Loan Adjustor II is responsible for preserving the credit union’s assets by managing delinquent loan accounts, collecting overdue payments, and recovering collateral. This includes utilizing manual calls and an autodialer to engage with members, negotiate payment plans, and resolve overdue accounts. The specialist must maintain accurate documentation of all interactions while adhering to the credit union’s policies, procedures, and applicable laws. Location: Our headquarters are based in Syracuse, NY. We work in a Hybrid Model requiring a minimum of 5 days in office per month. The hourly pay range for this position is: $21.41-$32.12 Essential Functions & Responsibilities: 40% Debt Collection & Negotiation: - Lead the debt collection process for delinquent accounts through phone calls, e-mails, and regular mail. - Negotiate payment arrangements and overcome objections to bring accounts current. - Confirm member information for accuracy and security purposes. - Document all communications and maintain detailed records of the collection efforts. - Follow up on broken promises to pay and re-establish payment agreements. - Use various skip tracing methods to locate and contact delinquent members. - Ensure ACH and other automatic payments are processed correctly to avoid delinquency. - Comply with all applicable laws, regulations, policies, and procedures during collection activities. 15% Financial Analysis & Collateral Recovery: - Analyze the financial situation of delinquent borrowers to determine appropriate next steps. - Recommend repossession of collateral when attempts to bring loans current are unsuccessful. 10% File Maintenance & Reporting: - Maintain accurate files on all collection activities and progress. - Regularly report on the status of delinquent accounts and collections. - Log a minimum of 10% of total work time into the auto-dialer system. 5%
Perform all other job-related duties as assigned. Performance Measurements: See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually. Knowledge and Skills: Experience:
1 to 3 years in a similar role, preferably in collections or loan servicing. Education:
A two-year college degree or equivalent education is required. Alternatively, completion of a specialized certification, licensing, or relevant training courses is acceptable. Specialized job skills acquired through an apprenticeship program or previous work experience may also be considered. Interpersonal Skills:
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary. Other Skills: - Strong knowledge of collections processes and procedures. - Excellent communication skills, both written and verbal. - Strong attention to detail and ability to handle sensitive financial data. - Proficiency in spreadsheet and word processing software. - Ability to work with mathematical concepts such as ratios, percentages, and profitability analysis. - Experience with general office equipment, including 10-key calculators and computers. - Ability to define problems, collect data, and make sound decisions based on facts. Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit for long periods at a time, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. This Job Description is not a complete statement of all duties and responsibilities comprising the position. Empower Federal Credit Union (EFCU) and its affiliated companiesknow employees are our greatest asset. We take pride in our commitment to member service, teamwork, and excellence. We offer employees a work environment designed to encourage personal and professional development. Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic includingrace, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law.Our equal employment opportunity policy statement, the EEO is the Law Poster
and Supplement
, and Pay Transparency Nondiscrimination Provision
reaffirm our commitment. Empower Federal Credit Union is committed to equal opportunityto qualified persons without regard to basis of race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law.Empower Federal Credit Union will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us through one of the methods listed below:
1 Member Way, 1 Member Way, Syracuse, New York, United States of America
#J-18808-Ljbffr