Orlando City SC
Overview
Fan Ambassador (Part-Time)
— The Fan Ambassador position is part of the fast-paced Facility Operations Team within the Guest Experience Department of Orlando City and Orlando Pride Soccer Clubs. The Fan Ambassador reports to the Senior Manager of Guest Experience. This role is responsible for providing an exceptional and positive experience for every guest at Inter&Co Stadium, including welcoming guests at gates, checking tickets, listening to fans’ needs, providing accurate information, and reporting issues and feedback to leadership within the Guest Experience Department.
Essential Duties And Responsibilities
Have a positive attitude with a willingness to assist guests and anticipate their needs.
Deliver excellent customer service to each fan entering and leaving Inter&Co Stadium through the Club’s “Gold Standard” service philosophy.
Provide accurate directions to seating sections and key locations within Inter&Co Stadium and the surrounding areas.
Proactively engage and interact with fans throughout the stadium and Fan Zone.
Ensure that fan concerns are heard and reported to the appropriate departments.
Have full knowledge of stadium policies, services and facility locations.
Assist with accurately communicating key messages to guests.
Project an approachable, professional, and empathetic attitude.
Punctuality and reliability related to attendance and work schedule.
Monitor concourse, clubs, and seating areas during games and events.
Collaborate with other stadium staff including security, food service, ticket operations, merchandise, housekeeping and maintenance, as needed.
Other duties as assigned.
Qualifications
Customer Service experience in a sporting or entertainment venue is preferred.
Ability to handle stressful customer service situations with poise and professionalism.
Excellent oral and written communication skills.
Schedule availability for 90% of Orlando City home matches, including pre-season, postseason, and cup matches. 100% availability for home opener and IMCF match.
Schedule availability for no less than 80% of Orlando Pride home games and private events held at Inter&Co Stadium (requires higher availability for Leads).
Available to work nights, weekends, and holidays if necessary.
Must be 18 years or older.
Ability to work outdoors in changing weather conditions for extended periods.
Must be able to stand for a minimum of 4 to 5 hours at a time.
Must have reliable transportation and be available to work all scheduled shifts.
Knowledge of soccer is preferred but not required.
Ability to work flexible hours including nights, weekends, and holidays.
About Orlando City SC & Orlando Pride In November 2013, Orlando City Soccer Club was awarded a Major League Soccer (MLS) franchise, becoming the league’s 21st franchise. The team began play in March 2015, with 62,510 fans packing the then-Orlando Citrus Bowl for the Club’s MLS debut.
The Lions have reached the postseason in five-consecutive seasons (2020-24), qualified for the Concacaf Champions Cup in 2023 and 2024, and reached their first final in 2020 during the MLS is Back Tournament. In 2022, Orlando City won its first championship of its MLS era, lifting the Lamar Hunt U.S. Open Cup trophy. Prior to MLS, Orlando City won the United Soccer League championship in 2011 and 2013.
In October 2015, the Orlando Pride was announced as the 10th team in the National Women’s Soccer League (NWSL). The team began play in April 2016, setting an attendance record in its first home game. In 2024, the Pride won the NWSL Championship, completing the double with the NWSL Shield as the league’s best regular-season team. Former Orlando City defender Seb Hines serves as head coach.
In 2017, both teams moved to Inter&Co Stadium in downtown Orlando. In July 2021, the Club (Orlando City SC, Orlando Pride, Orlando City B, and Inter&Co Stadium) was purchased by the Wilf Family.
For more information on Orlando City SC and Orlando Pride, visit OrlandoCitySC.com or Orlando-Pride.com.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Orlando City and Orlando Pride will provide reasonable accommodations to applicants with disabilities to participate in the job application or interview process and perform essential job functions. Please contact the People and Culture department at Peopleandculture@orlandocitysc.com with your request and contact information.
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— The Fan Ambassador position is part of the fast-paced Facility Operations Team within the Guest Experience Department of Orlando City and Orlando Pride Soccer Clubs. The Fan Ambassador reports to the Senior Manager of Guest Experience. This role is responsible for providing an exceptional and positive experience for every guest at Inter&Co Stadium, including welcoming guests at gates, checking tickets, listening to fans’ needs, providing accurate information, and reporting issues and feedback to leadership within the Guest Experience Department.
Essential Duties And Responsibilities
Have a positive attitude with a willingness to assist guests and anticipate their needs.
Deliver excellent customer service to each fan entering and leaving Inter&Co Stadium through the Club’s “Gold Standard” service philosophy.
Provide accurate directions to seating sections and key locations within Inter&Co Stadium and the surrounding areas.
Proactively engage and interact with fans throughout the stadium and Fan Zone.
Ensure that fan concerns are heard and reported to the appropriate departments.
Have full knowledge of stadium policies, services and facility locations.
Assist with accurately communicating key messages to guests.
Project an approachable, professional, and empathetic attitude.
Punctuality and reliability related to attendance and work schedule.
Monitor concourse, clubs, and seating areas during games and events.
Collaborate with other stadium staff including security, food service, ticket operations, merchandise, housekeeping and maintenance, as needed.
Other duties as assigned.
Qualifications
Customer Service experience in a sporting or entertainment venue is preferred.
Ability to handle stressful customer service situations with poise and professionalism.
Excellent oral and written communication skills.
Schedule availability for 90% of Orlando City home matches, including pre-season, postseason, and cup matches. 100% availability for home opener and IMCF match.
Schedule availability for no less than 80% of Orlando Pride home games and private events held at Inter&Co Stadium (requires higher availability for Leads).
Available to work nights, weekends, and holidays if necessary.
Must be 18 years or older.
Ability to work outdoors in changing weather conditions for extended periods.
Must be able to stand for a minimum of 4 to 5 hours at a time.
Must have reliable transportation and be available to work all scheduled shifts.
Knowledge of soccer is preferred but not required.
Ability to work flexible hours including nights, weekends, and holidays.
About Orlando City SC & Orlando Pride In November 2013, Orlando City Soccer Club was awarded a Major League Soccer (MLS) franchise, becoming the league’s 21st franchise. The team began play in March 2015, with 62,510 fans packing the then-Orlando Citrus Bowl for the Club’s MLS debut.
The Lions have reached the postseason in five-consecutive seasons (2020-24), qualified for the Concacaf Champions Cup in 2023 and 2024, and reached their first final in 2020 during the MLS is Back Tournament. In 2022, Orlando City won its first championship of its MLS era, lifting the Lamar Hunt U.S. Open Cup trophy. Prior to MLS, Orlando City won the United Soccer League championship in 2011 and 2013.
In October 2015, the Orlando Pride was announced as the 10th team in the National Women’s Soccer League (NWSL). The team began play in April 2016, setting an attendance record in its first home game. In 2024, the Pride won the NWSL Championship, completing the double with the NWSL Shield as the league’s best regular-season team. Former Orlando City defender Seb Hines serves as head coach.
In 2017, both teams moved to Inter&Co Stadium in downtown Orlando. In July 2021, the Club (Orlando City SC, Orlando Pride, Orlando City B, and Inter&Co Stadium) was purchased by the Wilf Family.
For more information on Orlando City SC and Orlando Pride, visit OrlandoCitySC.com or Orlando-Pride.com.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Orlando City and Orlando Pride will provide reasonable accommodations to applicants with disabilities to participate in the job application or interview process and perform essential job functions. Please contact the People and Culture department at Peopleandculture@orlandocitysc.com with your request and contact information.
#J-18808-Ljbffr