County of San Mateo
911 Communications Dispatcher I (Open and Promotional)
County of San Mateo, Irvine, California, United States, 92713
Overview
Are you seeking a challenging, rewarding, and gratifying career that's more than just a job? The County of San Mateo would like to invite you to begin a career where you will make a real difference and add significant value to public safety. 911 Communications Dispatcher I
— Join us for an informational session to learn about the 911 Communications Dispatcher I position with the County of San Mateo. This session will cover the department's mission, key responsibilities, and the benefits associated with this role. You’ll also gain insights into the ideal candidate profile and the recruitment and selection process. Don’t miss this chance to learn about the position and get your questions answered. This session will be held on
Wednesday, October 22, 2025 , from
12:00 p.m. to 1:00 p.m. PST .
Click here to register! In the life of a 911 Dispatcher, no day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Using state-of-the-art equipment and extensive training, you will provide emergency dispatch services for the people of San Mateo County. You can be the difference in someone’s life. San Mateo County’s Regional Operations Center, located in Redwood City, is home to Public Safety Communications (PSC). The Center boasts state-of-the-art equipment and communication systems, including a brand-new Computer-Aided Dispatch (CAD) system. The facility provides all the tools for dispatchers to be successful both personally and professionally. The floor-to-ceiling windows in the Center allow plenty of natural light and employees can enjoy the use of an on-site gym, Quiet Room, and large, fully equipped employee kitchen. PSC’s leadership philosophy centers around a commitment to customer service, dispatcher well-being, and overall excellence. PSC is committed to providing ongoing training and strives for a team environment with open lines of communication. We stress career development and provide a variety of opportunities for employees, including Training Officers, Training Instructors, Tactical Dispatch, Fire Incident Dispatch, QA/QC, and opportunities to lead various projects. The Department
San Mateo County Public Safety Communications (PSC) is the largest dispatch center in the county and the only Tri-Community (Police, Fire, Medical) Center. Located in Redwood City, PSC is a stand-alone department with a civilian command structure, including a Director, Deputy Director, and several managers. PSC emphasizes customer service, employee well-being, and excellence. We provide tools and ongoing training for professional and personal success, fostering a team environment with open communication. Located in Silicon Valley, we prioritize innovation and cutting-edge 911 technology. PSC is committed to employee well-being, offering mental health initiatives, therapy animals, an onsite gym, a quiet room, and a full kitchen. We’re the first department in the county to employ a full-time Wellbeing and Equity Coordinator and involve mental health professionals in departmental decisions. Learn more here: https://www.smcgov.org/911dispatch The County of San Mateo offers competitive salary and benefits. The benefits package includes a choice of medical plans, dental coverage, vision coverage, life insurance, flexible spending accounts, and a pension plan. Click here to learn more!
Open & Promotional.
Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score on this examination.
Responsibilities
Receive business or emergency calls for law enforcement, fire, medical, and other public service agencies. Screen information to determine the nature of the call, perform call classification, determine priority and jurisdiction, and document activity. Screen and prioritize telephone workload. Remain cognizant of workloads and specific systems status. Provide support and assistance in a team concept during day-to-day operations and critical or large-scale incidents. Assist in the coordination of mutual aid incidents. Develop and foster a positive working rapport with direct and indirect customers, the public, and co-workers. Testify in court regarding legal proceedings related to dispatch call(s) received. Prepare and submit various reports such as incident reports. Develop and maintain working knowledge of highways, streets, buildings, and major points of interest in the County and adjacent areas. Remain current on procedures for manual dispatch operations and Communications Center evacuation. Provide off-hours services as required. Perform related duties as assigned.
Education and Experience
Note: Text from original includes education and experience phrasing. Any combination of education and experience that would likely provide the knowledge, skills, and abilities is qualifying. A typical way to qualify is a minimum of one year of experience receiving and processing calls while performing multiple tasks simultaneously.
Knowledge
English language, spelling, grammar, and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone, and/or data terminals. Various resources within the County to provide referrals to the public and public safety agencies.
Skill/Ability
Speak, read, and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay, and document information via telephone, computer software/ data terminals, or other related technology. Screen and interpret general data and filter relevant information. Learn and operate Computer-Aided Dispatch (CAD) Systems and other related technology. Read and interpret various mapping devices and relay pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Perform multiple tasks simultaneously. Listen, understand, and relay information via telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community, and co-workers. Work with the Communications Center team while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive constructive feedback and opinions to effect change. Access and refer to information using available resources. Read, interpret, understand, and follow written and oral instructions and/or information. Remain seated for long periods of time. Read and interpret text/data on electronic screens, computer printouts, and a variety of maps. Remain focused and be able to hear in a noisy environment while communicating via telephone or face-to-face.
Other requirements
Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict drug use standards and guidelines. Be willing to work the day, swing, graveyard, rotating, holiday, and weekend shifts. Be willing to work 12 to 16 hours per day. Be willing to accept overtime assignments, including last-minute spontaneous mandatory assignments.
Important: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
Tentative Recruitment Schedule Info session: Wednesday, October 22, 2025, 12:00 PM - 1:00 PM PST Close recruitment: October 30, 2025, 11:59 PM PST Application Screening: October 31, 2025 CritiCall Exam: November 3 - 17, 2025 Interviews: December 2025
About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community. Analyst: Sedrick Dixon (10092025) (Communications Dispatcher I - V050)
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Are you seeking a challenging, rewarding, and gratifying career that's more than just a job? The County of San Mateo would like to invite you to begin a career where you will make a real difference and add significant value to public safety. 911 Communications Dispatcher I
— Join us for an informational session to learn about the 911 Communications Dispatcher I position with the County of San Mateo. This session will cover the department's mission, key responsibilities, and the benefits associated with this role. You’ll also gain insights into the ideal candidate profile and the recruitment and selection process. Don’t miss this chance to learn about the position and get your questions answered. This session will be held on
Wednesday, October 22, 2025 , from
12:00 p.m. to 1:00 p.m. PST .
Click here to register! In the life of a 911 Dispatcher, no day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Using state-of-the-art equipment and extensive training, you will provide emergency dispatch services for the people of San Mateo County. You can be the difference in someone’s life. San Mateo County’s Regional Operations Center, located in Redwood City, is home to Public Safety Communications (PSC). The Center boasts state-of-the-art equipment and communication systems, including a brand-new Computer-Aided Dispatch (CAD) system. The facility provides all the tools for dispatchers to be successful both personally and professionally. The floor-to-ceiling windows in the Center allow plenty of natural light and employees can enjoy the use of an on-site gym, Quiet Room, and large, fully equipped employee kitchen. PSC’s leadership philosophy centers around a commitment to customer service, dispatcher well-being, and overall excellence. PSC is committed to providing ongoing training and strives for a team environment with open lines of communication. We stress career development and provide a variety of opportunities for employees, including Training Officers, Training Instructors, Tactical Dispatch, Fire Incident Dispatch, QA/QC, and opportunities to lead various projects. The Department
San Mateo County Public Safety Communications (PSC) is the largest dispatch center in the county and the only Tri-Community (Police, Fire, Medical) Center. Located in Redwood City, PSC is a stand-alone department with a civilian command structure, including a Director, Deputy Director, and several managers. PSC emphasizes customer service, employee well-being, and excellence. We provide tools and ongoing training for professional and personal success, fostering a team environment with open communication. Located in Silicon Valley, we prioritize innovation and cutting-edge 911 technology. PSC is committed to employee well-being, offering mental health initiatives, therapy animals, an onsite gym, a quiet room, and a full kitchen. We’re the first department in the county to employ a full-time Wellbeing and Equity Coordinator and involve mental health professionals in departmental decisions. Learn more here: https://www.smcgov.org/911dispatch The County of San Mateo offers competitive salary and benefits. The benefits package includes a choice of medical plans, dental coverage, vision coverage, life insurance, flexible spending accounts, and a pension plan. Click here to learn more!
Open & Promotional.
Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score on this examination.
Responsibilities
Receive business or emergency calls for law enforcement, fire, medical, and other public service agencies. Screen information to determine the nature of the call, perform call classification, determine priority and jurisdiction, and document activity. Screen and prioritize telephone workload. Remain cognizant of workloads and specific systems status. Provide support and assistance in a team concept during day-to-day operations and critical or large-scale incidents. Assist in the coordination of mutual aid incidents. Develop and foster a positive working rapport with direct and indirect customers, the public, and co-workers. Testify in court regarding legal proceedings related to dispatch call(s) received. Prepare and submit various reports such as incident reports. Develop and maintain working knowledge of highways, streets, buildings, and major points of interest in the County and adjacent areas. Remain current on procedures for manual dispatch operations and Communications Center evacuation. Provide off-hours services as required. Perform related duties as assigned.
Education and Experience
Note: Text from original includes education and experience phrasing. Any combination of education and experience that would likely provide the knowledge, skills, and abilities is qualifying. A typical way to qualify is a minimum of one year of experience receiving and processing calls while performing multiple tasks simultaneously.
Knowledge
English language, spelling, grammar, and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone, and/or data terminals. Various resources within the County to provide referrals to the public and public safety agencies.
Skill/Ability
Speak, read, and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay, and document information via telephone, computer software/ data terminals, or other related technology. Screen and interpret general data and filter relevant information. Learn and operate Computer-Aided Dispatch (CAD) Systems and other related technology. Read and interpret various mapping devices and relay pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Perform multiple tasks simultaneously. Listen, understand, and relay information via telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community, and co-workers. Work with the Communications Center team while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive constructive feedback and opinions to effect change. Access and refer to information using available resources. Read, interpret, understand, and follow written and oral instructions and/or information. Remain seated for long periods of time. Read and interpret text/data on electronic screens, computer printouts, and a variety of maps. Remain focused and be able to hear in a noisy environment while communicating via telephone or face-to-face.
Other requirements
Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict drug use standards and guidelines. Be willing to work the day, swing, graveyard, rotating, holiday, and weekend shifts. Be willing to work 12 to 16 hours per day. Be willing to accept overtime assignments, including last-minute spontaneous mandatory assignments.
Important: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
Tentative Recruitment Schedule Info session: Wednesday, October 22, 2025, 12:00 PM - 1:00 PM PST Close recruitment: October 30, 2025, 11:59 PM PST Application Screening: October 31, 2025 CritiCall Exam: November 3 - 17, 2025 Interviews: December 2025
About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community. Analyst: Sedrick Dixon (10092025) (Communications Dispatcher I - V050)
#J-18808-Ljbffr