J.B. Hunt Transport Services, Inc.
Customer Experience Representative - ICS
J.B. Hunt Transport Services, Inc., West Des Moines, Iowa, United States, 50265
Customer Experience Representative - ICS
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Customer Experience Representative - ICS
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J.B. Hunt Transport Services, Inc. Customer Experience Representative - ICS
2 days ago Be among the first 25 applicants Join to apply for the
Customer Experience Representative - ICS
role at
J.B. Hunt Transport Services, Inc. Get AI-powered advice on this job and more exclusive features. Job Title
Customer Experience Representative - ICS Job Title
Customer Experience Representative - ICS
Department
Customer Service & Contact Center Operations
Country
United States of America
State/Province
Iowa
City
West Des Moines
Full/Part Time
Full time
Job Summary
Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.
Job Description
Key Responsibilities:
Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth Monitor and support on-time delivery, damage-free services, and accurate billing Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations Enter customer orders into the order management system to track loads and provide necessary information to operations teams Obtain and document approval for accessorial charges and spot rates for assigned customers Serve as a point of contact for customers regarding load updates and capacity availability
Qualifications
Minimum Qualifications:
High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree
Preferred Qualifications
Ability to effectively transmit, receive, and accurately interpret ideas through various mediums Ability to adjust to new or changing assignments and processes Ability to maintain composure under pressure Ability to manage multiple priorities Ability to maintain professionalism while dealing with difficult individuals Sales focused Ability to meet or exceed customer needs and expectations to provide excellent service Embody a customer-centric mindset
This position is not eligible for employment-based sponsorship.
Compensation
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.
Benefits
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education
Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)
Work Experience
Customer Service/Account Manager, Sales
Job Opening ID
00598763 Customer Experience Representative - ICS (Open)
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Truck Transportation Referrals increase your chances of interviewing at J.B. Hunt Transport Services, Inc. by 2x Get notified about new Customer Representative jobs in
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Join to apply for the
Customer Experience Representative - ICS
role at
J.B. Hunt Transport Services, Inc. Customer Experience Representative - ICS
2 days ago Be among the first 25 applicants Join to apply for the
Customer Experience Representative - ICS
role at
J.B. Hunt Transport Services, Inc. Get AI-powered advice on this job and more exclusive features. Job Title
Customer Experience Representative - ICS Job Title
Customer Experience Representative - ICS
Department
Customer Service & Contact Center Operations
Country
United States of America
State/Province
Iowa
City
West Des Moines
Full/Part Time
Full time
Job Summary
Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.
Job Description
Key Responsibilities:
Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth Monitor and support on-time delivery, damage-free services, and accurate billing Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations Enter customer orders into the order management system to track loads and provide necessary information to operations teams Obtain and document approval for accessorial charges and spot rates for assigned customers Serve as a point of contact for customers regarding load updates and capacity availability
Qualifications
Minimum Qualifications:
High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree
Preferred Qualifications
Ability to effectively transmit, receive, and accurately interpret ideas through various mediums Ability to adjust to new or changing assignments and processes Ability to maintain composure under pressure Ability to manage multiple priorities Ability to maintain professionalism while dealing with difficult individuals Sales focused Ability to meet or exceed customer needs and expectations to provide excellent service Embody a customer-centric mindset
This position is not eligible for employment-based sponsorship.
Compensation
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.
Benefits
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education
Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)
Work Experience
Customer Service/Account Manager, Sales
Job Opening ID
00598763 Customer Experience Representative - ICS (Open)
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Truck Transportation Referrals increase your chances of interviewing at J.B. Hunt Transport Services, Inc. by 2x Get notified about new Customer Representative jobs in
West Des Moines, IA . Customer Service Representative - State Farm Agent Team Member
West Des Moines, IA $45,000.00-$65,000.00 1 year ago Customer Service Representative-Part Time
Customer Service Representative - State Farm Agent Team Member
Des Moines, IA $32,000.00-$50,000.00 6 months ago Customer Relations Representative - State Farm Agent Team Member
Johnston, IA $46,000.00-$62,000.00 5 months ago Customer Service Representative - State Farm Agent Team Member
Grimes, IA $40,000.00-$55,000.00 2 months ago West Des Moines, IA $20.00-$21.63 2 days ago West Des Moines, IA $17.10-$19.80 1 week ago West Des Moines, IA $20.00-$21.63 15 hours ago Des Moines, IA $48,000.00-$71,000.00 5 days ago Customer Service Representative Nights and Weekend
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr