Green Brick Partners, Inc.
Community Warranty Manager - CB JENI and Normandy Homes
Green Brick Partners, Inc., Plano, Texas, us, 75086
Community Warranty Manager - CB JENI and Normandy Homes
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Community Warranty Manager - CB JENI and Normandy Homes
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4 weeks ago Be among the first 25 applicants Join to apply for the
Community Warranty Manager - CB JENI and Normandy Homes
role at
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Position Purpose:
The Community Warranty Manager must believe in, practice and initiate all Green Brick Partners values set forth in an acronym we call HOME. They must be
H onest,
O bjective,
M ature and
E fficient in how he or she approaches their role at Green Brick Partners.
Under the direction of the Customer Service Manager/ Director, the Community Warranty Manager will support and act as a liaison between the CB JENI and Normandy Homes Communities and the Customer Service Department. This position requires an independent thinker that will be able to work closely with homeowners, builders, and sub-contractors in a fast paced, ever-changing environment. This candidate must demonstrate high levels of customer satisfaction and dedication. Control warranty ticket volume in a manageable time frame while holding vendors and trades accountable for the work they perform.
Responsibilities
Perform minor repairs such as tightening doorknobs or adjusting sprinklers. Conduct in-person homeowner assessments and inspections of warranty claims Coordinate and schedule all repairs with contractors and homeowners Communicate scheduled appointment times with homeowners, vendors and trades Follow up, inspect and ensure completion of all repairs are completed Manage trades to completion of service requests to homeowner’s satisfaction; Determine trade accountability for back charge purposes Instruct customers on how to maintain their homes, as well as communicating what items are and are not warrantable Manage a budget; Request EPO’s, Sign invoices weekly for vendor payment Handle multiple tasks, as well as projects within designated timeframes Possess the ability to say "no" and overcome objections in a professional manner Follow applicable protocols and processes necessary for workflow File and manage closed tickets for bonus and accounting purposes Establish and maintain positive customer relationships, internally and externally Conduct a quality assurance check on a completed home
Supervision of Others:
N/A
Authority/Budget/Decision Making/Discretion and Independent Judgment Ability:
This is an exempt position as the candidate must be able to make independent decisions in regards to matters of significance to the company.
Education
Qualifications
Bachelor’s degree in Construction, Business or other related field OR a two year technical degree from a construction program OR have a minimum of 2 years’ experience with a homebuilder is preferred. Highly customer-service oriented. Computer or tablet literate Knowledge of MS Office or BuildPro is preferred
Experience
Previous experience in the home building industry is preferred. Previous experience in a customer service environment & preferable some home repair experience is helpful.
Competencies
This individual needs to be reliable, energetic and someone that the homeowners and service team can trust to see that calls are completed both timely and correct. This individual must be able to multi-task and possess effective communication skills.
Physical Requirements:
Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime.
Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.
Location:
Construction Field Position; CB JENI and/or Normandy Homes Communities
We are not taking resumes from recruiters at this time.
Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Referrals increase your chances of interviewing at Green Brick Partners, Inc. by 2x Get notified about new Warranty Manager jobs in
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Join to apply for the
Community Warranty Manager - CB JENI and Normandy Homes
role at
Green Brick Partners, Inc. Continue with Google Continue with Google Community Warranty Manager - CB JENI and Normandy Homes
4 weeks ago Be among the first 25 applicants Join to apply for the
Community Warranty Manager - CB JENI and Normandy Homes
role at
Green Brick Partners, Inc. Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices
Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google No Agencies or Recruiters- Direct Applicants Only.
Position Purpose:
The Community Warranty Manager must believe in, practice and initiate all Green Brick Partners values set forth in an acronym we call HOME. They must be
H onest,
O bjective,
M ature and
E fficient in how he or she approaches their role at Green Brick Partners.
Under the direction of the Customer Service Manager/ Director, the Community Warranty Manager will support and act as a liaison between the CB JENI and Normandy Homes Communities and the Customer Service Department. This position requires an independent thinker that will be able to work closely with homeowners, builders, and sub-contractors in a fast paced, ever-changing environment. This candidate must demonstrate high levels of customer satisfaction and dedication. Control warranty ticket volume in a manageable time frame while holding vendors and trades accountable for the work they perform.
Responsibilities
Perform minor repairs such as tightening doorknobs or adjusting sprinklers. Conduct in-person homeowner assessments and inspections of warranty claims Coordinate and schedule all repairs with contractors and homeowners Communicate scheduled appointment times with homeowners, vendors and trades Follow up, inspect and ensure completion of all repairs are completed Manage trades to completion of service requests to homeowner’s satisfaction; Determine trade accountability for back charge purposes Instruct customers on how to maintain their homes, as well as communicating what items are and are not warrantable Manage a budget; Request EPO’s, Sign invoices weekly for vendor payment Handle multiple tasks, as well as projects within designated timeframes Possess the ability to say "no" and overcome objections in a professional manner Follow applicable protocols and processes necessary for workflow File and manage closed tickets for bonus and accounting purposes Establish and maintain positive customer relationships, internally and externally Conduct a quality assurance check on a completed home
Supervision of Others:
N/A
Authority/Budget/Decision Making/Discretion and Independent Judgment Ability:
This is an exempt position as the candidate must be able to make independent decisions in regards to matters of significance to the company.
Education
Qualifications
Bachelor’s degree in Construction, Business or other related field OR a two year technical degree from a construction program OR have a minimum of 2 years’ experience with a homebuilder is preferred. Highly customer-service oriented. Computer or tablet literate Knowledge of MS Office or BuildPro is preferred
Experience
Previous experience in the home building industry is preferred. Previous experience in a customer service environment & preferable some home repair experience is helpful.
Competencies
This individual needs to be reliable, energetic and someone that the homeowners and service team can trust to see that calls are completed both timely and correct. This individual must be able to multi-task and possess effective communication skills.
Physical Requirements:
Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime.
Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.
Location:
Construction Field Position; CB JENI and/or Normandy Homes Communities
We are not taking resumes from recruiters at this time.
Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Referrals increase your chances of interviewing at Green Brick Partners, Inc. by 2x Get notified about new Warranty Manager jobs in
Plano, TX . Service Advisor - Jaguar Land Rover of Frisco
Richardson, TX $50,000 - $180,000 3 weeks ago Community Warranty Manager - Trophy Signature Homes
Senior Manager, Spare Parts and Service Orders
Frisco, TX $80,000.00 - $103,000.00 1 week ago Irving, TX $95,000.00 - $95,000.00 2 months ago Customer Care Representative - Construction Warranty
Experienced Service Advisor - Gulf Coast Chevy, Buick, GMC
Parts Manager – Service Manager – Service Advisor
Rockwall, TX $60,000.00 - $100,000.00 1 week ago Field Service Parts Advisor III - Night Shift
Mesquite, TX $4,000.00 - $10,000.00 2 days ago Grapevine, TX $100,000 - $110,000 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr