Hilton Grand Vacations
Overview
In House Marketing Representative (VIP) at Hilton Grand Vacations. Generate leads and book qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. Provide both customer and concierge services to all guests, projecting a professional company image. Responsibilities
Conduct pre-arrival calls to owners, renters, and exchangers. Confirm appointments with guests to ensure tour reservations and improve show rate. Complete required paperwork accurately for each tour. Check availability to avoid overbooking tour waves. Ensure guests meet minimum eligibility for gifts as provided or promote a courtesy tour. Follow gifting procedures to ensure costs are met monthly. Provide location-related guest service to resort guests and visitors, including advising guests on resort services for specific assistance or information. Distribute only HGV-authorized information, collateral, and materials; maintain location operating standards. Cary out other reasonable requests by management that one is capable of performing. Contact appropriate management with any guest issues. Qualifications
Experience in customer service for at least one year is vital. Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry. Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications. Professional verbal, interpersonal, guest relations, and etiquette skills in person, in writing, and on the telephone. Proficiency in English (speak, read, write). Additional Capabilities
Minimum of 2+ years of experience selling and booking tours, activities, concierge services. 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing. Schedule & Benefits
Schedule Details: Flexible schedule to include weekends and holidays. Benefits include medical, dental, and vision coverage, paid time off, sick time, Hilton employee discounts, 401(k) with company match, employee stock purchase program, tuition reimbursement, recognition programs, internal growth and career pathing, and more. Equal Opportunity
Hilton Grand Vacations is an equal opportunity employer and values diversity. We do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We provide reasonable accommodation to applicants and employees with disabilities upon request. Company Notes
We are a leader in the vacation ownership industry, dedicated to innovation, quality, and growth. Our team members are central to our success. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Marketing and Sales Industries: Hospitality Location
Orlando, FL
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In House Marketing Representative (VIP) at Hilton Grand Vacations. Generate leads and book qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. Provide both customer and concierge services to all guests, projecting a professional company image. Responsibilities
Conduct pre-arrival calls to owners, renters, and exchangers. Confirm appointments with guests to ensure tour reservations and improve show rate. Complete required paperwork accurately for each tour. Check availability to avoid overbooking tour waves. Ensure guests meet minimum eligibility for gifts as provided or promote a courtesy tour. Follow gifting procedures to ensure costs are met monthly. Provide location-related guest service to resort guests and visitors, including advising guests on resort services for specific assistance or information. Distribute only HGV-authorized information, collateral, and materials; maintain location operating standards. Cary out other reasonable requests by management that one is capable of performing. Contact appropriate management with any guest issues. Qualifications
Experience in customer service for at least one year is vital. Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry. Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications. Professional verbal, interpersonal, guest relations, and etiquette skills in person, in writing, and on the telephone. Proficiency in English (speak, read, write). Additional Capabilities
Minimum of 2+ years of experience selling and booking tours, activities, concierge services. 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing. Schedule & Benefits
Schedule Details: Flexible schedule to include weekends and holidays. Benefits include medical, dental, and vision coverage, paid time off, sick time, Hilton employee discounts, 401(k) with company match, employee stock purchase program, tuition reimbursement, recognition programs, internal growth and career pathing, and more. Equal Opportunity
Hilton Grand Vacations is an equal opportunity employer and values diversity. We do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We provide reasonable accommodation to applicants and employees with disabilities upon request. Company Notes
We are a leader in the vacation ownership industry, dedicated to innovation, quality, and growth. Our team members are central to our success. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Marketing and Sales Industries: Hospitality Location
Orlando, FL
#J-18808-Ljbffr