Hilton Grand Vacations
Overview
Join to apply for the
*In House Marketing Representative
role at
Hilton Grand Vacations . As a
In House Marketing Representative , you will be responsible for the promotion of booking eligible onsite guests to attend the HGV presentation or the selling of a vacation package to an HGV resort. You should respond to guests in a timely manner and represent HGV’s Cultural Values while demonstrating customer service based on HGV values. Each team member is encouraged to carry out all reasonable requests by management, which the team member is capable of performing. What will it be like to be a Team Member: Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We offer a comprehensive benefits package to our full-time Team Members, including medical, dental and vision insurance, a 401K plan, Paid Time Off (PTO), and outstanding travel benefits. HGV now offers Day One Team Member Benefits! Don’t wait! Apply Today.
Responsibilities
Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by the marketing managers. Completes required paperwork accurately and disposition is entered in CRM tools (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour. Provides location related guest service to resort guests and visitors, including directing guests to responsible resort services for specific assistance or information. Maintains established Minimum Performance Standard on a monthly basis. Reviews production reports and informs management in writing of any challenges within the month the tour shows or a package is sold. Contacts all guests through onsite call campaigns using company CRM systems. Provides information to Fulfillment Department to assist with offering the guest the ability to be pre-gifted as a service prior to tour.
Qualifications
High School Diploma or equivalent Able to work varying hours and shifts, including weekends and public holidays 1+ year of face-to-face consumer sales/marketing experience Excellent interpersonal and guest relations skills Must be highly driven and a self-starter Detailed understanding of local area
Preferred capabilities
BA/BS/Bachelor's Degree
Equal Opportunity
EOE/Disabled/Veterans. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Join to apply for the
*In House Marketing Representative
role at
Hilton Grand Vacations . As a
In House Marketing Representative , you will be responsible for the promotion of booking eligible onsite guests to attend the HGV presentation or the selling of a vacation package to an HGV resort. You should respond to guests in a timely manner and represent HGV’s Cultural Values while demonstrating customer service based on HGV values. Each team member is encouraged to carry out all reasonable requests by management, which the team member is capable of performing. What will it be like to be a Team Member: Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We offer a comprehensive benefits package to our full-time Team Members, including medical, dental and vision insurance, a 401K plan, Paid Time Off (PTO), and outstanding travel benefits. HGV now offers Day One Team Member Benefits! Don’t wait! Apply Today.
Responsibilities
Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by the marketing managers. Completes required paperwork accurately and disposition is entered in CRM tools (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour. Provides location related guest service to resort guests and visitors, including directing guests to responsible resort services for specific assistance or information. Maintains established Minimum Performance Standard on a monthly basis. Reviews production reports and informs management in writing of any challenges within the month the tour shows or a package is sold. Contacts all guests through onsite call campaigns using company CRM systems. Provides information to Fulfillment Department to assist with offering the guest the ability to be pre-gifted as a service prior to tour.
Qualifications
High School Diploma or equivalent Able to work varying hours and shifts, including weekends and public holidays 1+ year of face-to-face consumer sales/marketing experience Excellent interpersonal and guest relations skills Must be highly driven and a self-starter Detailed understanding of local area
Preferred capabilities
BA/BS/Bachelor's Degree
Equal Opportunity
EOE/Disabled/Veterans. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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