NHS
Band 3 OAC Co-ordinator- Communications team
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Main duties of the job
Working within a Contact centre area of the outpatients appointment department Support patients callers with appointment enquiries Escalating to different stakeholders within the trust In a patient focussed role, to behave in a courteous manner towards patients and other staff at all times. Ensure that the allocated work area is kept clean and tidy during and at the end of the working day and that all information containing patient information is locked away or shredded in line with the department guidelines To liaise with other departments in the Trust to ensure smooth running of the outpatient service. To participate as a team member within the outpatient appointment centre to ensure delivery of departmental objectives to a high standard To continue to strive to improve the service, making suggestions to line manager as necessary To attend work as per hours agreed with Outpatient Appointment Centre Manager About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/ Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Person Specification
Royal Free World Class Care Values
Demonstrable ability to meet the Trust Values Education & Professional Qualifications
GCSE Maths and English or equivalent Further training or qualifications an advantage related to administration or computer use Customer Care Training Experience
E-RS System Cerner System Experience and understanding of patient Confidentiality Awareness of NHS targets with respect to waiting times Experience working within a team Experience of working in the NHS Computer skills - ideally Cerner but other hospital patient admin systems considered Excellent interpersonal skills Able to work under pressure and to deadlines Good organisational skills and ability to prioritise workload Able to provide and receive sometimes complex or sensitive information Effective team worker Good communication skills - written and verbal Good organisational skills with attention to detail Understanding of issues regarding patient confidentiality Use of Microsoft office packages - Word, Excel, Email Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £29,651 to £31,312 a yearper annum inclusive of HCAS
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Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Main duties of the job
Working within a Contact centre area of the outpatients appointment department Support patients callers with appointment enquiries Escalating to different stakeholders within the trust In a patient focussed role, to behave in a courteous manner towards patients and other staff at all times. Ensure that the allocated work area is kept clean and tidy during and at the end of the working day and that all information containing patient information is locked away or shredded in line with the department guidelines To liaise with other departments in the Trust to ensure smooth running of the outpatient service. To participate as a team member within the outpatient appointment centre to ensure delivery of departmental objectives to a high standard To continue to strive to improve the service, making suggestions to line manager as necessary To attend work as per hours agreed with Outpatient Appointment Centre Manager About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/ Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Person Specification
Royal Free World Class Care Values
Demonstrable ability to meet the Trust Values Education & Professional Qualifications
GCSE Maths and English or equivalent Further training or qualifications an advantage related to administration or computer use Customer Care Training Experience
E-RS System Cerner System Experience and understanding of patient Confidentiality Awareness of NHS targets with respect to waiting times Experience working within a team Experience of working in the NHS Computer skills - ideally Cerner but other hospital patient admin systems considered Excellent interpersonal skills Able to work under pressure and to deadlines Good organisational skills and ability to prioritise workload Able to provide and receive sometimes complex or sensitive information Effective team worker Good communication skills - written and verbal Good organisational skills with attention to detail Understanding of issues regarding patient confidentiality Use of Microsoft office packages - Word, Excel, Email Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £29,651 to £31,312 a yearper annum inclusive of HCAS
#J-18808-Ljbffr