Primland, Auberge Resorts Collection
Catering and Conference Services Manager
Primland, Auberge Resorts Collection, Meadows Of Dan, Virginia, United States, 24120
Job Title
Catering and Conference Services Manager Overview
This is a pivotal role in the planning and execution of high-level events, from engaging corporate retreats to incentive group buyouts and everything in between. The position acts as an operator of the Delphi sales system to execute events at the hotel. It requires collaboration with property sales managers, third party event planners, operations, and food and beverage teams to detail corporate programs via resumes and banquet event orders. Develops trusted relationships with each client to ensure program objectives are met or exceeded and opportunities for repeat business and referrals are secured. Responsibilities
Plan, execute, and oversee high-profile events, providing innovative solutions to challenges while balancing client needs with hotel goals. Manage client relationships throughout the event process, ensuring satisfaction and maintaining effective communication with all departments. Develop timelines, BEOs, floor plans and billing that streamline the client experience. Responsible for managing all facets of corporate events. Act as a liaison between the customer and operations departments of the hotel to ensure a successful event and accurate communication of client needs to all departments. Assist in contacting clients and work with accounting for timely collection of all deposits for events; track deposits received and past due deposits. Partner with the Food and Beverage team and Accounting to develop accurate master bills and ensure bills are sent out after group departure. Develop, input and distribute resume data for each group. Attend the arrival meeting the day before and on the day of events. Prepare reports for weekly meetings including BEOs and resumes. Lead BEO, resume, and pre-conferences (as requested), ensuring accurate details are communicated to all departments. Coordinate with authorized vendors to execute arrangements for functions, including audio/visual needs. Provide accounting administrative support for events by maintaining spreadsheets and entering activities, experiences, and F&B minimums or other necessary data. Assist the Food & Beverage Manager with running functions on property. Greet clients as they arrive to ensure they have all required items. Participate in weekly operations meetings to communicate upcoming group needs. Assist the Senior Manager, Catering & Conference Services with development and training of other event coordinators. Step in and act on behalf of the Senior Manager when needed for groups, contacts, or group functions. Track revenue streams for each group. Collaborate with the Senior Manager, Catering & Conference Services and Area Director of Sales on monthly forecasts for groups, including budgeted and anticipated spends. Work with the Senior Manager and Area Director of Sales to understand and set goals to achieve hotel banquet and room rental revenue goals. Review all assigned group files including contracts and addenda for accuracy. Demonstrate flexibility to work long and irregular hours, including weekends and evenings as required. Perform other duties as assigned. Qualifications
2+ years of progressive event management experience Ability to maintain a service-oriented style with professional presentation skills Ability to handle multiple competing priorities and work under pressure Excellent organizational, interpersonal, and administrative skills Excellent professional communication skills both oral and written Excellent attention to detail and follow-up skills Success in owning events and experiences in a luxury setting Google Suite experience preferred Amadeus Delphi.fdc experience preferred This is an active role and involves standing, walking, assisting with events and can require long hours and a flexible schedule including holidays and weekends Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. Primland Ltd is an Equal Opportunity Employer, M/F/D/V. Primland Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industry: Hospitality Referrals increase your chances of interviewing at Primland, Auberge Resorts Collection.
#J-18808-Ljbffr
Catering and Conference Services Manager Overview
This is a pivotal role in the planning and execution of high-level events, from engaging corporate retreats to incentive group buyouts and everything in between. The position acts as an operator of the Delphi sales system to execute events at the hotel. It requires collaboration with property sales managers, third party event planners, operations, and food and beverage teams to detail corporate programs via resumes and banquet event orders. Develops trusted relationships with each client to ensure program objectives are met or exceeded and opportunities for repeat business and referrals are secured. Responsibilities
Plan, execute, and oversee high-profile events, providing innovative solutions to challenges while balancing client needs with hotel goals. Manage client relationships throughout the event process, ensuring satisfaction and maintaining effective communication with all departments. Develop timelines, BEOs, floor plans and billing that streamline the client experience. Responsible for managing all facets of corporate events. Act as a liaison between the customer and operations departments of the hotel to ensure a successful event and accurate communication of client needs to all departments. Assist in contacting clients and work with accounting for timely collection of all deposits for events; track deposits received and past due deposits. Partner with the Food and Beverage team and Accounting to develop accurate master bills and ensure bills are sent out after group departure. Develop, input and distribute resume data for each group. Attend the arrival meeting the day before and on the day of events. Prepare reports for weekly meetings including BEOs and resumes. Lead BEO, resume, and pre-conferences (as requested), ensuring accurate details are communicated to all departments. Coordinate with authorized vendors to execute arrangements for functions, including audio/visual needs. Provide accounting administrative support for events by maintaining spreadsheets and entering activities, experiences, and F&B minimums or other necessary data. Assist the Food & Beverage Manager with running functions on property. Greet clients as they arrive to ensure they have all required items. Participate in weekly operations meetings to communicate upcoming group needs. Assist the Senior Manager, Catering & Conference Services with development and training of other event coordinators. Step in and act on behalf of the Senior Manager when needed for groups, contacts, or group functions. Track revenue streams for each group. Collaborate with the Senior Manager, Catering & Conference Services and Area Director of Sales on monthly forecasts for groups, including budgeted and anticipated spends. Work with the Senior Manager and Area Director of Sales to understand and set goals to achieve hotel banquet and room rental revenue goals. Review all assigned group files including contracts and addenda for accuracy. Demonstrate flexibility to work long and irregular hours, including weekends and evenings as required. Perform other duties as assigned. Qualifications
2+ years of progressive event management experience Ability to maintain a service-oriented style with professional presentation skills Ability to handle multiple competing priorities and work under pressure Excellent organizational, interpersonal, and administrative skills Excellent professional communication skills both oral and written Excellent attention to detail and follow-up skills Success in owning events and experiences in a luxury setting Google Suite experience preferred Amadeus Delphi.fdc experience preferred This is an active role and involves standing, walking, assisting with events and can require long hours and a flexible schedule including holidays and weekends Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. Primland Ltd is an Equal Opportunity Employer, M/F/D/V. Primland Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industry: Hospitality Referrals increase your chances of interviewing at Primland, Auberge Resorts Collection.
#J-18808-Ljbffr