National Car Rental
Customer Experience Representative - Knoxville McGhee Tyson Airport
National Car Rental, Alcoa, Tennessee, United States, 37701
Customer Experience Representative - Knoxville McGhee Tyson Airport
Join to apply for the Customer Experience Representative role at National Car Rental. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now. We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand has an exciting opportunity for a Customer Experience Representative (CXR). This role pays $20.00 per hour and is located at the National Alamo Rental - Knoxville McGhee Tyson Airport at 2055 Alcoa Hwy, TN 37701. This is a temporary position for 90 days with an opportunity to transition to permanent employment.
We offer
(permanent employment ONLY):
Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Available Schedules
Sunday - Thursday 12:00pm - 8:30pm
Thursday - Monday 10:00am - 6:30pm
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management and miscellaneous calls as assigned
Assist in assessing the condition of rental upon return
Notify Management of any known customer or vehicle problems and any required maintenance
Continuously build knowledge and skills through on-the-job training and company-sponsored classroom training
Perform miscellaneous and backup duties as assigned
Qualifications
Must be at least 18 years old
Minimum of 1 year prior customer service experience in a fast-paced environment
Ability to read, write, and speak English
Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Authorized to work in the United States; no work sponsorship required now or in the future
Ability to work one of the posted schedules (apart from religious observation)
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Travel Arrangements
Referrals increase your chances of interviewing at National Car Rental by 2x. Get notified about new Customer Representative jobs in Alcoa, TN.
Equal Opportunity Employer/Disability/Veterans
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Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now. We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand has an exciting opportunity for a Customer Experience Representative (CXR). This role pays $20.00 per hour and is located at the National Alamo Rental - Knoxville McGhee Tyson Airport at 2055 Alcoa Hwy, TN 37701. This is a temporary position for 90 days with an opportunity to transition to permanent employment.
We offer
(permanent employment ONLY):
Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Available Schedules
Sunday - Thursday 12:00pm - 8:30pm
Thursday - Monday 10:00am - 6:30pm
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management and miscellaneous calls as assigned
Assist in assessing the condition of rental upon return
Notify Management of any known customer or vehicle problems and any required maintenance
Continuously build knowledge and skills through on-the-job training and company-sponsored classroom training
Perform miscellaneous and backup duties as assigned
Qualifications
Must be at least 18 years old
Minimum of 1 year prior customer service experience in a fast-paced environment
Ability to read, write, and speak English
Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Authorized to work in the United States; no work sponsorship required now or in the future
Ability to work one of the posted schedules (apart from religious observation)
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Travel Arrangements
Referrals increase your chances of interviewing at National Car Rental by 2x. Get notified about new Customer Representative jobs in Alcoa, TN.
Equal Opportunity Employer/Disability/Veterans
#J-18808-Ljbffr