Alpine Fit PT
Overview
The Bridge is in search of a Bilingual Hotline Advocate who will provide crisis intervention and information and referral services through a 24-hour hotline for survivors of domestic/sexual violence, and homelessness. Responsibilities
Answer 24-hour hotline and 24-hour Live Chat & text line to provide assessments including crisis intervention, information and referrals, and immediate needs. Assist with overseeing the HCDV shelter bed database and ensure TBOTW account is updated with accurate bed availability daily. Collect and enter monthly data on services provided through the 24-hour hotline into the database. Complete reports in compliance with grant requirements and agency requirements. Assist with hotline and crisis intervention training for staff and volunteers on the competencies of crisis intervention, Live Chat, Language Line, DA-LE calls and all related activities. Maintain community resources for survivors of domestic/sexual violence and homelessness by updating the resource manual to ensure referrals contain current information. Act as on-call advocate a maximum of 2-3 shifts per month (including overnight and weekend hours) to survivors of domestic and sexual violence at local hospitals. Provide casework to shelter residents on a limited basis; conduct initial assessments for emergency shelter services as needed; update resident census to ensure available space. Assist shelter staff with transportation and support resident advocates with daily shelter operations as required. Qualifications
Associate’s/Bachelor’s degree preferred, preferably in a social sciences field. In lieu of educational requirement, High School Diploma/GED with a minimum of one year’s experience in social services or customer service. If applicable, bilingual Spanish/English required. Must rotate on-call responsibility a minimum of approximately 2-3 24-hour shifts per month to provide accompaniments to victims of FV/SA at local hospitals, police departments, schools, etc. Knowledge of the dynamics of sexual and domestic violence, laws related to sexual and domestic violence, and an overview of the legal system. Ability to establish rapport and work with at-risk populations. Excellent communication skills (verbal and written); ability to work independently. Other Requirements
Must pass criminal background investigation check Must pass drug screen Must provide and maintain current TX Driver’s License Must provide and maintain clean driving record and annually update driving record Must provide and maintain current auto liability insurance Must be authorized to work in the U.S. Must be able to lift/carry up to 40 lbs and ascend/descend stairs in an emergency shelter setting Schedule & Compensation
Schedule: Sunday, 2:00 pm to 6:00 pm; Monday through Thursday, 4:00 pm to 12:00 am Full Time/Non-Exempt: 36 hours a week $40,000 annually Location: Pasadena, TX
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The Bridge is in search of a Bilingual Hotline Advocate who will provide crisis intervention and information and referral services through a 24-hour hotline for survivors of domestic/sexual violence, and homelessness. Responsibilities
Answer 24-hour hotline and 24-hour Live Chat & text line to provide assessments including crisis intervention, information and referrals, and immediate needs. Assist with overseeing the HCDV shelter bed database and ensure TBOTW account is updated with accurate bed availability daily. Collect and enter monthly data on services provided through the 24-hour hotline into the database. Complete reports in compliance with grant requirements and agency requirements. Assist with hotline and crisis intervention training for staff and volunteers on the competencies of crisis intervention, Live Chat, Language Line, DA-LE calls and all related activities. Maintain community resources for survivors of domestic/sexual violence and homelessness by updating the resource manual to ensure referrals contain current information. Act as on-call advocate a maximum of 2-3 shifts per month (including overnight and weekend hours) to survivors of domestic and sexual violence at local hospitals. Provide casework to shelter residents on a limited basis; conduct initial assessments for emergency shelter services as needed; update resident census to ensure available space. Assist shelter staff with transportation and support resident advocates with daily shelter operations as required. Qualifications
Associate’s/Bachelor’s degree preferred, preferably in a social sciences field. In lieu of educational requirement, High School Diploma/GED with a minimum of one year’s experience in social services or customer service. If applicable, bilingual Spanish/English required. Must rotate on-call responsibility a minimum of approximately 2-3 24-hour shifts per month to provide accompaniments to victims of FV/SA at local hospitals, police departments, schools, etc. Knowledge of the dynamics of sexual and domestic violence, laws related to sexual and domestic violence, and an overview of the legal system. Ability to establish rapport and work with at-risk populations. Excellent communication skills (verbal and written); ability to work independently. Other Requirements
Must pass criminal background investigation check Must pass drug screen Must provide and maintain current TX Driver’s License Must provide and maintain clean driving record and annually update driving record Must provide and maintain current auto liability insurance Must be authorized to work in the U.S. Must be able to lift/carry up to 40 lbs and ascend/descend stairs in an emergency shelter setting Schedule & Compensation
Schedule: Sunday, 2:00 pm to 6:00 pm; Monday through Thursday, 4:00 pm to 12:00 am Full Time/Non-Exempt: 36 hours a week $40,000 annually Location: Pasadena, TX
#J-18808-Ljbffr