National Car Rental
Customer Experience Representative - Rochester Airport - Full Time
National Car Rental, Rochester, New York, United States
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. The National/Alamo brand offers Customer Experience Representatives (CXR) to provide superior, friendly, and efficient service and manage the rental process at Rochester International Airport (ROC) – 1200 Brooks Ave, Rochester, NY 14624. This position pays $18.50/hour and is full-time at the Rochester Airport location. Responsibilities
Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services, including optional protection products, upgrades, fuel options and additional equipment Offer directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management and miscellaneous calls as assigned Assist to assess condition of rental upon return Notify Management of any known customer problems Notify Management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities and any company sponsored classroom training Qualifications
Must be at least 18 years old High School Diploma or G.E.D. required Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in the United States and not require work authorization sponsorship now or in the future Benefits
Paid time off Employee discount Retirement savings plan Extended Health Benefits (Medical, Prescription Drug, Dental and Vision) Life Insurance Training and development Schedule
Monday: 2:00pm to 10:00pm Tuesday: 2:00pm to 10:00pm Wednesday: 2:00pm to 10:00pm Thursday: 2:00pm to 10:00pm Friday: 2:00pm to 10:00pm Saturday: OFF Sunday: OFF Equal Opportunity Employer/Disability/Veterans
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Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. The National/Alamo brand offers Customer Experience Representatives (CXR) to provide superior, friendly, and efficient service and manage the rental process at Rochester International Airport (ROC) – 1200 Brooks Ave, Rochester, NY 14624. This position pays $18.50/hour and is full-time at the Rochester Airport location. Responsibilities
Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services, including optional protection products, upgrades, fuel options and additional equipment Offer directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management and miscellaneous calls as assigned Assist to assess condition of rental upon return Notify Management of any known customer problems Notify Management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities and any company sponsored classroom training Qualifications
Must be at least 18 years old High School Diploma or G.E.D. required Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in the United States and not require work authorization sponsorship now or in the future Benefits
Paid time off Employee discount Retirement savings plan Extended Health Benefits (Medical, Prescription Drug, Dental and Vision) Life Insurance Training and development Schedule
Monday: 2:00pm to 10:00pm Tuesday: 2:00pm to 10:00pm Wednesday: 2:00pm to 10:00pm Thursday: 2:00pm to 10:00pm Friday: 2:00pm to 10:00pm Saturday: OFF Sunday: OFF Equal Opportunity Employer/Disability/Veterans
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