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Pasco County

Emergency Communications Officer Trainee (911 Operator)

Pasco County, Florida, New York, United States

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Overview JOIN OUR TEAM AS AN EMERGENCY COMMUNICATION OFFICER TRAINEE (911 OPERATOR)! Under close supervision, trainees will learn to answer non-emergency and 911 emergency requests to assist the public and staff with emergency and non-emergency public safety assistance. The role involves processing Enhanced 9-1-1 calls and dispatching fire, EMS, and law enforcement agencies. Trainees must accurately and rapidly process routine and emergency calls by following prescribed standard operating procedures, transfer callers to other emergency response agencies as needed, and determine the nature of emergencies from information provided by emergency personnel or the public to initiate appropriate action. The position may require shifts other than the one on which training was received and is likely to start on the night shift. Applicants must be available to work any shift, holidays, weekends, and overtime as required.

Responsibilities

Receive telephone calls from citizens or emergency personnel requesting assistance or information; screen calls and initiate appropriate action per established protocols.

Offer pre-arrival medical and fire instructions via telephone per established protocols.

Work in a fast-paced, high call volume, call center environment.

Operate communications and peripheral equipment to dispatch assistance units and enter call records into a computer aided dispatch (CAD) system.

Maintain required files, records, and accurate communication logs of pertinent transmissions.

Takes complaints and reports issues to on-duty supervisor and document as required.

Perform related work as assigned.

Knowledge, Skills and Abilities

Knowledge of radio communications rules and regulations governing radio transmission.

Knowledge of basic radio receiving and transmitting operations, equipment and radio-telephone procedures.

Knowledge of Pasco County geography; adjoining counties, roadway networks, major intersections, locations of important attractions, buildings, industries, and subdivisions.

Knowledge of basic medical, fire and law terminology.

Ability to react calmly, quickly, and handle emergency situations and interact with excited persons in a calm, guiding manner to secure essential information.

Clear, well-modulated speech; ability to deal with the public in a firm, courteous, tactful, and impartial manner.

Ability to maintain clear, accurate, and detailed accounts of operations.

Multitasking, initiative, teamwork, and the ability to function under pressure.

Ability to make sound decisions during stressful situations.

Ability to learn to operate radio and telephone transmitting and receiving equipment.

Effective communication skills (oral and written) and active listening.

Ability to operate a computer and utilize related software programs.

Ability to follow established protocols and the chain of command.

Flexibility and adaptability in a dynamic environment.

Ability to establish and maintain effective working relationships.

Ability to handle multi-line telephone equipment and customer service tasks; related skills are preferred.

Physical Skills Ability to sit at a console for extended periods; communicate effectively through verbal, written, and visual means; operate a keyboard; reach communications control panels and reference materials; good vision (no color blindness) and excellent hearing.

Education, Training and Experience Graduation from high school or possession of an acceptable equivalency diploma. One year of experience in a fast-paced, high call volume dispatching/call-taking facility is preferred.

Additional Requirements

Applicant must be at least 18 years of age.

Must pass pre-employment testing, drug screening, polygraph, psychological evaluation and background check.

Must possess a valid Florida driver's license.

Must obtain the following within three months of hire:

Cardiopulmonary Resuscitation (CPR)

Emergency Medical Dispatch (EMD)

Emergency Fire Dispatch (EFD)

Emergency Police Dispatcher (EPD)

State of Florida Public Safety Telecommunicator Certification

Current FCIC/NCIC certifications

After successful completion of the training program, employees will advance to an Emergency Communications Officer I with a pay increase. Applicants must be able to meet the requirements and progress to Emergency Communications Officer I within six months of hire.

Special Requirements

Required to work flexible schedules, including evenings, weekends, holidays, standby and mandatory overtime.

The department has a strict non-drug usage policy. Eligibility requires not having used, tried, possessed or experimented with marijuana in the last 12 months, and not having used, tried, possessed or experimented with any illegal drug/controlled substance in the past five years. No past sale or delivery of illegal drugs.

Legal and Compliance

CRIMINAL HISTORY:

An applicant who pleads guilty or no contest to, or is found guilty of any felony or a misdemeanor involving perjury or false statements, is not eligible for employment.

ADA STATEMENT:

A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform essential job functions under the Americans with Disabilities Act.

DRUG-FREE WORKPLACE:

Pasco County BOCC is a drug-free workplace with pre-employment drug/alcohol testing.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

Trainees may be required to work before, during, or after an emergency and may be assigned duties outside the normal scope to meet County needs.

VETERAN'S PREFERENCE:

Veterans receive preference in appointment where eligible.

PASCO COUNTY WAS VOTED ONE OF THE NATION\'S TOP WORK PLACES FOR 2021

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