NYC Department of Social Services
Overview
Executive Assistant role at
NYC Department of Social Services
within the Office of Child Support Services (OCSS). The position supports the Executive team of the Intake program and oversees operations across 10 field offices, 4 Borough Offices (BO), 5 Family Court Support Services offices (FCSS), and DSS Court Services (DSS CS). Responsibilities
Compile, reconcile and analyze complex statistical data related to the ongoing management of the OCSS Intake unit, including site performance reviews, client-flow statistics and other tracking activities; document findings as appropriate. Utilize various database systems including Welfare Management System (WMS), NYCWAY, the Automated State System (ASSETS) and the OCSS Electronic Case Folder System (ECFS) to identify, update, or retrieve data related to child support case studies. Interact daily with Intake Directors, Coordinators and line staff on behalf of the executive team to ensure critical information is received and directed to appropriate staff in a timely manner; follow up with directives from the executive team to provide timely responses. Answer phone calls and forward critical information requiring urgent attention to the appropriate office/staff; maintain calendars for the Intake executive team, coordinate meetings and respond to requests; maintain a filing system for reports, correspondence, procedures and instructional materials. Coordinate and track requests for official documentation from other jurisdictions and City Agencies in support of child support proceedings. Participate in high-priority pilots/projects with varying difficulty (e.g., compliance audits, new program implementations, review of court hearing dispositions); track outcomes, action items, develop reports and perform key activities in support of the Intake unit’s mission. Qualifications
A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the supervisory experience described above; or A four-year high school diploma or equivalent with five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of supervisory experience as described above; or Education and/or experience equivalent to the above, with at least one year of administrative or supervisory experience. Education beyond high school may substitute for the general clerical/administrative experience at a rate of 30 semester credits per 6 months up to 3½ years, when permitted, but not for the required supervisory experience. 55a Program: This position is open to qualified individuals with a disability eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/. Residency Requirement: New York City residency is generally required within 90 days of appointment. City Employees in certain titles who have worked for the City for 2 continuous years may be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Discuss at interview to determine applicability. Equal Opportunity: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination based on protected statuses or characteristics including sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Compensation:
$59,715.00 – $68,672.00 annually.
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Executive Assistant role at
NYC Department of Social Services
within the Office of Child Support Services (OCSS). The position supports the Executive team of the Intake program and oversees operations across 10 field offices, 4 Borough Offices (BO), 5 Family Court Support Services offices (FCSS), and DSS Court Services (DSS CS). Responsibilities
Compile, reconcile and analyze complex statistical data related to the ongoing management of the OCSS Intake unit, including site performance reviews, client-flow statistics and other tracking activities; document findings as appropriate. Utilize various database systems including Welfare Management System (WMS), NYCWAY, the Automated State System (ASSETS) and the OCSS Electronic Case Folder System (ECFS) to identify, update, or retrieve data related to child support case studies. Interact daily with Intake Directors, Coordinators and line staff on behalf of the executive team to ensure critical information is received and directed to appropriate staff in a timely manner; follow up with directives from the executive team to provide timely responses. Answer phone calls and forward critical information requiring urgent attention to the appropriate office/staff; maintain calendars for the Intake executive team, coordinate meetings and respond to requests; maintain a filing system for reports, correspondence, procedures and instructional materials. Coordinate and track requests for official documentation from other jurisdictions and City Agencies in support of child support proceedings. Participate in high-priority pilots/projects with varying difficulty (e.g., compliance audits, new program implementations, review of court hearing dispositions); track outcomes, action items, develop reports and perform key activities in support of the Intake unit’s mission. Qualifications
A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the supervisory experience described above; or A four-year high school diploma or equivalent with five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of supervisory experience as described above; or Education and/or experience equivalent to the above, with at least one year of administrative or supervisory experience. Education beyond high school may substitute for the general clerical/administrative experience at a rate of 30 semester credits per 6 months up to 3½ years, when permitted, but not for the required supervisory experience. 55a Program: This position is open to qualified individuals with a disability eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/. Residency Requirement: New York City residency is generally required within 90 days of appointment. City Employees in certain titles who have worked for the City for 2 continuous years may be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Discuss at interview to determine applicability. Equal Opportunity: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination based on protected statuses or characteristics including sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Compensation:
$59,715.00 – $68,672.00 annually.
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