TP ICAP
Overview
TP ICAP
Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group operates from more than 60 offices in 27 countries. We are 5,200 people strong and work as one to be the world’s most trusted, innovative, liquidity and data solutions specialist. Role Overview
The CRM discipline uses strong client relationships and valuable market input to help identify opportunities for revenue growth, while guiding the commercial decision and strategy of the group. As a trusted senior partner, this fully onsite (5 days a week) Americas Senior CRM role maintains a balanced brand-agnostic perspective and provides ideas and advice to the TP ICAP management team based on client feedback and client / market intelligence. Role Responsibilities
Focus on a set of clients to build out a client program to ensure client connectivity. Ensure timely and pro-active follow-up following client interactions. Assist the AMER Head of CRM with internal/external presentations and work on specific regional and global projects as required. Assist in regulatory and firm wide initiatives where client interaction and escalation are integral. Responsible for building and maintaining relationships with key decision makers at our client firms, working closely with Senior Managing Directors (SMD’s) across all brands in Americas. With a particular focus on areas where there is growth opportunity (clients/products), report client feedback objectively and discreetly through agreed channels across brands. Conduct regular review meetings with a target list of traders and log all feedback in Salesforce. Gather client feedback for new product initiatives and participate in key working groups to ensure that we are meeting client needs and helping connect clients to our platforms. Work alongside divisional SMD’s, IT and Marketing when launching product launches/campaigns. Maintain client information in Salesforce – updating contact information, role changes etc. Experience / Competences
Essential Confidentiality: ability to disseminate external information to internal stakeholders in an efficient manner. Unbiased: represent both brands and remain unbiased. Outgoing: easily navigate a trading floor (internal and external) and understand who’s who and who’s doing what. Microsoft Suite: Outlook/Email etiquette, Power Point, Excel. Strong attention to detail with analytical mindset. Entrepreneurial and proactive attitude. Experience dealing with clients and senior internal stakeholders. Desired Data: ability to create Pivot Tables and derive bigger picture views from data sets. Finance markets product and technology knowledge. Familiarity with data visualisation tools such as QlikSense, Power BI, Salesforce. Compensation
Level 5 $120,000-$130,000 Not The Perfect Fit?
Concerned that you may not meet the criteria precisely? At TP ICAP, we foster inclusivity and a work environment where everyone can flourish, regardless of background. If you are enthusiastic about this role but your experience doesn’t align with every aspect, we encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our Talent Acquisition team is here to assist you in recognizing how your unique skills can contribute. Don’t hesitate to take the leap and explore the possibilities. Company Statement
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. TP ICAP Accord – our Employee Network – helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location
USA - 200 Vesey Street - New York, NY Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
TP ICAP
Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group operates from more than 60 offices in 27 countries. We are 5,200 people strong and work as one to be the world’s most trusted, innovative, liquidity and data solutions specialist. Role Overview
The CRM discipline uses strong client relationships and valuable market input to help identify opportunities for revenue growth, while guiding the commercial decision and strategy of the group. As a trusted senior partner, this fully onsite (5 days a week) Americas Senior CRM role maintains a balanced brand-agnostic perspective and provides ideas and advice to the TP ICAP management team based on client feedback and client / market intelligence. Role Responsibilities
Focus on a set of clients to build out a client program to ensure client connectivity. Ensure timely and pro-active follow-up following client interactions. Assist the AMER Head of CRM with internal/external presentations and work on specific regional and global projects as required. Assist in regulatory and firm wide initiatives where client interaction and escalation are integral. Responsible for building and maintaining relationships with key decision makers at our client firms, working closely with Senior Managing Directors (SMD’s) across all brands in Americas. With a particular focus on areas where there is growth opportunity (clients/products), report client feedback objectively and discreetly through agreed channels across brands. Conduct regular review meetings with a target list of traders and log all feedback in Salesforce. Gather client feedback for new product initiatives and participate in key working groups to ensure that we are meeting client needs and helping connect clients to our platforms. Work alongside divisional SMD’s, IT and Marketing when launching product launches/campaigns. Maintain client information in Salesforce – updating contact information, role changes etc. Experience / Competences
Essential Confidentiality: ability to disseminate external information to internal stakeholders in an efficient manner. Unbiased: represent both brands and remain unbiased. Outgoing: easily navigate a trading floor (internal and external) and understand who’s who and who’s doing what. Microsoft Suite: Outlook/Email etiquette, Power Point, Excel. Strong attention to detail with analytical mindset. Entrepreneurial and proactive attitude. Experience dealing with clients and senior internal stakeholders. Desired Data: ability to create Pivot Tables and derive bigger picture views from data sets. Finance markets product and technology knowledge. Familiarity with data visualisation tools such as QlikSense, Power BI, Salesforce. Compensation
Level 5 $120,000-$130,000 Not The Perfect Fit?
Concerned that you may not meet the criteria precisely? At TP ICAP, we foster inclusivity and a work environment where everyone can flourish, regardless of background. If you are enthusiastic about this role but your experience doesn’t align with every aspect, we encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our Talent Acquisition team is here to assist you in recognizing how your unique skills can contribute. Don’t hesitate to take the leap and explore the possibilities. Company Statement
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. TP ICAP Accord – our Employee Network – helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location
USA - 200 Vesey Street - New York, NY Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr