TP ICAP Group
Client Relationship Manager page is loaded## Client Relationship Managerlocations:
New Yorktime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R4348**Group Overview**The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.Founded in London in 1866, the Group operates from more than 60 offices in 27 countries.
We are 5,200 people strong.
We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.**Role Overview**The purpose of the CRM discipline is to use strong client relationships and valuable market input to help identify opportunities for revenue growth, while guiding the commercial decision and strategy of the group.As a trusted senior partner, this fully onsite (5 days a week) Americas Senior CRM role maintains a balanced brand agnostic perspective and provides ideas and advice to the TP ICAP management team based on client feedback and client / market intelligence.**Role Responsibilities*** Focus on a set of clients to build out a client program to ensure client connectivity.
Ensure timely and pro-active follow-up following client interactions.* Assist the AMER Head of CRM with internal/external presentations and work on specific regional and global projects as required.* Assist in regulatory and firm wide initiatives where client interaction and escalation are integral.* Responsible for building and maintaining relationships with key decision makers at our client firms, working closely with Senior Managing Directors (SMD’s) across all brands in Americas.
With a particular focus on areas where there is growth opportunity (clients/products), report client feedback objectively and discreetly through agreed channels across brands.* Conduct regular review meetings with a target list of traders and log all feedback in Salesforce.* Gather client feedback for new product initiatives and participate in key working groups to ensure that we are meeting client needs and helping connect clients to our platforms.* Work alongside divisional SMD’s, IT and Marketing when launching product launches/campaigns.* Maintain client information in Salesforce – updating contact information, role changes etc.**Experience / Competences**Essential* Confidentiality:
Candidate to ensure he/she has the ability to disseminate external information to internal stakeholders in an efficient manner.* Unbiased:
Candidate will represent both brands and remain unbiased.* Outgoing:
Candidate to easily navigate a trading floor (internal and external) and understand who’s who and who’s doing what.* Microsoft Suite:
Outlook/Email etiquette, Power Point, Excel.* Strong attention to detail with analytical mindset.* Entrepreneurial and proactive attitude.* Experience dealing with clients and senior internal stakeholders.Desired* Data:
Ability to create Pivot Tables and create the bigger picture view from data sets.* Finance markets product and technology knowledge.* Familiarity with data visualisation tools such as Qliksense, Power BI, SalesforceLevel 5**$120,000-$130,000****#LI-Hybrid****Company Statement**We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.**Location**USA - 200 Vesey Street - New York, NY**Connecting clients, communities and colleagues for sustainable growth**TP ICAP connects people, platforms, ideas, and insight across the world’s financial, energy and commodities markets.
As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities.**Work with us**Joining TP ICAP puts you at the heart of markets that matter.You’ll have the freedom to innovate and act on your initiative. We’ll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that’s there to set you up for success.TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering.
Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group.Connections are at the heart of what we do.
We combine our people’s know-how with the latest technology to improve price discovery, trade execution and liquidity flow.Connections create strength.
Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth.And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people.
Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes.
It’s what makes TP ICAP a mainstay in the global markets, now and in the future.TP ICAP. We connect. #J-18808-Ljbffr
New Yorktime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R4348**Group Overview**The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.Founded in London in 1866, the Group operates from more than 60 offices in 27 countries.
We are 5,200 people strong.
We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.**Role Overview**The purpose of the CRM discipline is to use strong client relationships and valuable market input to help identify opportunities for revenue growth, while guiding the commercial decision and strategy of the group.As a trusted senior partner, this fully onsite (5 days a week) Americas Senior CRM role maintains a balanced brand agnostic perspective and provides ideas and advice to the TP ICAP management team based on client feedback and client / market intelligence.**Role Responsibilities*** Focus on a set of clients to build out a client program to ensure client connectivity.
Ensure timely and pro-active follow-up following client interactions.* Assist the AMER Head of CRM with internal/external presentations and work on specific regional and global projects as required.* Assist in regulatory and firm wide initiatives where client interaction and escalation are integral.* Responsible for building and maintaining relationships with key decision makers at our client firms, working closely with Senior Managing Directors (SMD’s) across all brands in Americas.
With a particular focus on areas where there is growth opportunity (clients/products), report client feedback objectively and discreetly through agreed channels across brands.* Conduct regular review meetings with a target list of traders and log all feedback in Salesforce.* Gather client feedback for new product initiatives and participate in key working groups to ensure that we are meeting client needs and helping connect clients to our platforms.* Work alongside divisional SMD’s, IT and Marketing when launching product launches/campaigns.* Maintain client information in Salesforce – updating contact information, role changes etc.**Experience / Competences**Essential* Confidentiality:
Candidate to ensure he/she has the ability to disseminate external information to internal stakeholders in an efficient manner.* Unbiased:
Candidate will represent both brands and remain unbiased.* Outgoing:
Candidate to easily navigate a trading floor (internal and external) and understand who’s who and who’s doing what.* Microsoft Suite:
Outlook/Email etiquette, Power Point, Excel.* Strong attention to detail with analytical mindset.* Entrepreneurial and proactive attitude.* Experience dealing with clients and senior internal stakeholders.Desired* Data:
Ability to create Pivot Tables and create the bigger picture view from data sets.* Finance markets product and technology knowledge.* Familiarity with data visualisation tools such as Qliksense, Power BI, SalesforceLevel 5**$120,000-$130,000****#LI-Hybrid****Company Statement**We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.**Location**USA - 200 Vesey Street - New York, NY**Connecting clients, communities and colleagues for sustainable growth**TP ICAP connects people, platforms, ideas, and insight across the world’s financial, energy and commodities markets.
As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities.**Work with us**Joining TP ICAP puts you at the heart of markets that matter.You’ll have the freedom to innovate and act on your initiative. We’ll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that’s there to set you up for success.TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering.
Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group.Connections are at the heart of what we do.
We combine our people’s know-how with the latest technology to improve price discovery, trade execution and liquidity flow.Connections create strength.
Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth.And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people.
Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes.
It’s what makes TP ICAP a mainstay in the global markets, now and in the future.TP ICAP. We connect. #J-18808-Ljbffr