OhioHealth
Service Excellence Ambassador | 2p-10:30p | Emergency Department Rounder
OhioHealth, Pickerington, Ohio, United States, 43147
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Service Excellence Ambassador | 2p-10:30p | Emergency Department Rounder
role at
OhioHealth We are more than a health system. We are a belief system. We believe wellness and sickness are part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Job Description Summary
The Service Excellence Ambassador will provide exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates. Ambassadors are responsible for giving and collecting information for visitors/families/patients regarding patient location, condition, and when appropriate, treatment progress, all while maintaining confidentiality; facilitating communication between patient, family and hospital staff; acting as a patient advocate by investigating concerns and expediting admission and other delays; resolving problems and complaints and escalating when necessary; responding to special needs and ensuring needs are being met; greeting, giving directions, and escorting visitors/families/patients, assisting with wheelchairs when necessary; answering multi-line phone and transferring callers to appropriate patient room or other location; overseeing functions of information desks and lobbies including but not limited to cleanliness and order of lobbies and surrounding work areas. Schedule : Monday - Friday; Evening shift Responsibilities And Duties
Giving and collecting information to visitors/families/patients regarding the patient's location, condition and treatment progress while maintaining confidentiality (15%) Communicating between patient, family and hospital staff (25%) Acting as an advocate by investigating and expediting admission and other delays (10%) Resolving problems and complaints and escalating when necessary (5%) Responding to special needs and ensuring needs are being met (15%) Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary (10%) Answering multi-line phone and transferring callers to appropriate patient room or other location (5%) Overseeing functions of information desks and lobbies including cleanliness and order of lobbies and surrounding work areas (15%) The major duties, responsibilities listed above are not intended to be all-inclusive. Employee may be asked to perform other duties as requested by supervisor. Minimum Qualifications
Bachelor's Degree (Required) Additional Job Description
Communications, Public Relations, Social Sciences, or health related field. Equivalent experience may be considered. Knowledge of conflict resolution, interpersonal communication, win-win negotiations, medical terminology, diversity training and working of hospital. Minimum two years of experience in a consumer advocacy or service role. Work Shift
Evening Scheduled Weekly Hours
40 Department
Customer Experience Office Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all persons in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.
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Service Excellence Ambassador | 2p-10:30p | Emergency Department Rounder
role at
OhioHealth We are more than a health system. We are a belief system. We believe wellness and sickness are part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Job Description Summary
The Service Excellence Ambassador will provide exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates. Ambassadors are responsible for giving and collecting information for visitors/families/patients regarding patient location, condition, and when appropriate, treatment progress, all while maintaining confidentiality; facilitating communication between patient, family and hospital staff; acting as a patient advocate by investigating concerns and expediting admission and other delays; resolving problems and complaints and escalating when necessary; responding to special needs and ensuring needs are being met; greeting, giving directions, and escorting visitors/families/patients, assisting with wheelchairs when necessary; answering multi-line phone and transferring callers to appropriate patient room or other location; overseeing functions of information desks and lobbies including but not limited to cleanliness and order of lobbies and surrounding work areas. Schedule : Monday - Friday; Evening shift Responsibilities And Duties
Giving and collecting information to visitors/families/patients regarding the patient's location, condition and treatment progress while maintaining confidentiality (15%) Communicating between patient, family and hospital staff (25%) Acting as an advocate by investigating and expediting admission and other delays (10%) Resolving problems and complaints and escalating when necessary (5%) Responding to special needs and ensuring needs are being met (15%) Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary (10%) Answering multi-line phone and transferring callers to appropriate patient room or other location (5%) Overseeing functions of information desks and lobbies including cleanliness and order of lobbies and surrounding work areas (15%) The major duties, responsibilities listed above are not intended to be all-inclusive. Employee may be asked to perform other duties as requested by supervisor. Minimum Qualifications
Bachelor's Degree (Required) Additional Job Description
Communications, Public Relations, Social Sciences, or health related field. Equivalent experience may be considered. Knowledge of conflict resolution, interpersonal communication, win-win negotiations, medical terminology, diversity training and working of hospital. Minimum two years of experience in a consumer advocacy or service role. Work Shift
Evening Scheduled Weekly Hours
40 Department
Customer Experience Office Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all persons in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.
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