Zocdoc
Provider Experience Specialist (Cleveland)
Zocdoc, Myrtle Point, Oregon, United States, 97458
Overview
Employer Industry: Digital Health Marketplace
What to Expect (Job Responsibilities)
Provide exceptional customer service experiences to healthcare provider partners through calls, emails, and chat
Proactively upsell features and streamline interactions to enhance provider experience
Act as the voice of the employer, resolving issues promptly and effectively
Develop a deep understanding of the employer's platform and services to inspire engagement among users
Maintain accurate records of all interactions to uphold the commitment to making healthcare easy
What is Required (Qualifications)
Excellent communication and interpersonal skills, both verbal and written
Customer service experience, preferably in a healthcare or technology-related field
Strong problem-solving abilities and adaptability in a fast-paced environment
Exceptional organizational skills and attention to detail
Dedication to delivering best-in-class customer service and promoting the employer's mission
How to Stand Out (Preferred Qualifications)
Experience in a healthcare or technology-related customer service role
Background in upselling or promoting services effectively
Familiarity with digital health platforms or healthcare systems
Ability to thrive in a highly collaborative team environment
Passion for improving patient experiences and outcomes
#DigitalHealth #CustomerService #HealthcareMarketplace #CareerGrowth #RemoteWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
What to Expect (Job Responsibilities)
Provide exceptional customer service experiences to healthcare provider partners through calls, emails, and chat
Proactively upsell features and streamline interactions to enhance provider experience
Act as the voice of the employer, resolving issues promptly and effectively
Develop a deep understanding of the employer's platform and services to inspire engagement among users
Maintain accurate records of all interactions to uphold the commitment to making healthcare easy
What is Required (Qualifications)
Excellent communication and interpersonal skills, both verbal and written
Customer service experience, preferably in a healthcare or technology-related field
Strong problem-solving abilities and adaptability in a fast-paced environment
Exceptional organizational skills and attention to detail
Dedication to delivering best-in-class customer service and promoting the employer's mission
How to Stand Out (Preferred Qualifications)
Experience in a healthcare or technology-related customer service role
Background in upselling or promoting services effectively
Familiarity with digital health platforms or healthcare systems
Ability to thrive in a highly collaborative team environment
Passion for improving patient experiences and outcomes
#DigitalHealth #CustomerService #HealthcareMarketplace #CareerGrowth #RemoteWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr