Aledade
Overview
Employer Industry: Healthcare Technology
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Flexible work schedules and the ability to work remotely
Comprehensive benefits package, including health, dental, and vision insurance paid up to 80%
Robust time-off plan, including 21 days of PTO in your first year and 12 weeks paid parental leave
Stock options and a 401(k) with up to 4% match
Supportive and inclusive work environment focused on public health
Responsibilities
Partner with business owners to develop a shared vision for the employer's Zendesk ecosystem and advocate for this perspective
Optimize live user workflows and capabilities by monitoring key metrics and user feedback
Collaborate with internal teams and end users to understand requirements and support execution
Write detailed user stories for new features, defining business rationale and success criteria
Develop short- and long-term roadmaps that deliver maximum value with minimum risk
Qualifications
8+ years of product management experience in technology, technology-enabled services, or SaaS products
Proven track record in customer service, contact center, or ITSM space, including experience with ticketing systems
Experience with SaaS ticketing systems, especially Zendesk, Salesforce, and/or ServiceNow
Experience with integrations between enterprise applications such as Zendesk and Salesforce
Excellent organizational and communication skills with an emphasis on problem-solving
Preferred Qualifications
Deep understanding of Zendesk and Salesforce platform features and capabilities
Demonstrated innovation in designing SaaS product enhancements that improve user experience
Experience using data and primary research to inform solution design
Familiarity with the software development lifecycle and methodologies, preferably SAFe Agile/Scrum
Knowledge of healthcare administrative and clinical data sets
#HealthcareTechnology #ProductManagement #RemoteWork #DiversityAndInclusion #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Flexible work schedules and the ability to work remotely
Comprehensive benefits package, including health, dental, and vision insurance paid up to 80%
Robust time-off plan, including 21 days of PTO in your first year and 12 weeks paid parental leave
Stock options and a 401(k) with up to 4% match
Supportive and inclusive work environment focused on public health
Responsibilities
Partner with business owners to develop a shared vision for the employer's Zendesk ecosystem and advocate for this perspective
Optimize live user workflows and capabilities by monitoring key metrics and user feedback
Collaborate with internal teams and end users to understand requirements and support execution
Write detailed user stories for new features, defining business rationale and success criteria
Develop short- and long-term roadmaps that deliver maximum value with minimum risk
Qualifications
8+ years of product management experience in technology, technology-enabled services, or SaaS products
Proven track record in customer service, contact center, or ITSM space, including experience with ticketing systems
Experience with SaaS ticketing systems, especially Zendesk, Salesforce, and/or ServiceNow
Experience with integrations between enterprise applications such as Zendesk and Salesforce
Excellent organizational and communication skills with an emphasis on problem-solving
Preferred Qualifications
Deep understanding of Zendesk and Salesforce platform features and capabilities
Demonstrated innovation in designing SaaS product enhancements that improve user experience
Experience using data and primary research to inform solution design
Familiarity with the software development lifecycle and methodologies, preferably SAFe Agile/Scrum
Knowledge of healthcare administrative and clinical data sets
#HealthcareTechnology #ProductManagement #RemoteWork #DiversityAndInclusion #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr