Mytra
We’re creating an entirely new way to solve the most ubiquitous problem in industry - moving and storing material. We’re applying robotics and distributed software to create a new class of product for this $1T market. We’re focused on the supply chain industry first. The industry is in a massive bind with the continued growth of e-commerce, sharp rise in costs, and supply chain disruptions. What has been a “sleepy” industry for decades is now at the epicenter of sustaining the global economy.
Role Overview
Mytra is seeking a highly motivated
Sustainment Engineer
to join our CX Sustainment team. This role is critical to ensuring reliability, support readiness, and lifecycle sustainment for Mytra’s advanced robotics and ASRS (Automated Storage and Retrieval Systems) solutions deployed across customer sites. The Sustainment Engineer will leverage a strong background in engineering, reliability, and field support to close the loop between product performance in the field and continuous improvement initiatives in engineering and operations.
As a Sustainment Engineer you will lead or contribute to
Customer Support & Operations Readiness
Act as the technical point of contact for customer-facing field support team.
Provide technical guidance for corrective actions, service kit deployment, spare parts planning, and troubleshooting of complex issues in the field.
Coordinate with customers to ensure system uptime and reliability requirements are achieved.
Usage and upkeep of the customer support systems.
Field Reliability & Sustainment
Monitor, measure, and analyze system reliability performance across deployed platforms.
Perform Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) of field issues.
Understanding of sustainment readiness metrics (MTBF, MTTR, uptime, service responsiveness) and how they gauge system performance and efficiency
Cross-Functional Engineering Collaboration
Partner with design, manufacturing, and reliability engineering teams to drive continuous product improvements.
Translate field performance data into actionable engineering change orders (ECOs) and design-for-reliability / design-for-supportability recommendations.
Support new product introduction (NPI) by defining sustainment requirements, field readiness plans, and lifecycle support strategies.
Skills & Qualifications
Bachelor’s degree in Mechanical, Manufacturing, Electrical, or Systems Engineering (or equivalent experience).
2+ years of progressive engineering experience in roles such as Reliability Engineer, Customer Support Engineer, Sustainment Engineer, Hardware Reliability Manager, or related positions
Proven expertise in reliability engineering tools and field issue resolution.
Knowledge of PLM & CMMS systems (e.g., SAP, EZO, ION) for tracking parts inventory and maintenance work orders
Comfortable using various hand and power tools to repair hardware in the field
Demonstrated ability to supervise external contractors and ensure compliance with safety and quality standards
Excellent communication, cross-functional coordination, and customer-facing skills
You are excited about working on an immature product, growing together, and shaping the future of the company
Uncertainty isn’t scary, and you’re willing to realize mistakes and pivot
You can convey complex ideas and technical concepts to a diverse audience
Openness, inquisitiveness, and constant ambition are important values
You enjoy pair programming and taking time to help others
Physical Requirements Candidates must be able to perform challenging physical labor for the duration of a shift. This includes standing for extended periods, climbing ladders, crouching, crawling into tight spaces, and working at heights. Candidates must be able to lift and carry up to 40 pounds from the floor. Candidates must be able to work at heights with use of fall protection.
Location & Travel Strong preference for candidates local to Mytra HQ (Brisbane, CA), open to considering remote location for highly qualified candidates.
Travel Required: Up to 75% of the time
Benefits include
Competitive compensation + equity grants at a high growth company backed by top tier VCs
Medical, dental, vision, 401(k), commuter benefits, and pet insurance
Lively modern combined office and lab space where we rapidly iterate through design, build and test phases
Lunch and snacks provided in the office; we eat and share stories together at the “long” table
Flexible hours and flexible PTO
Pay Notice
Compensation for this position will be negotiated based on the candidate's experience level and location. The posted salary band is applicable only to the San Francisco Bay Area and is subject to change.
The pay range for this role is:
95,000 - 110,000 USD per year (Mytra, Inc.)
#J-18808-Ljbffr
Sustainment Engineer
to join our CX Sustainment team. This role is critical to ensuring reliability, support readiness, and lifecycle sustainment for Mytra’s advanced robotics and ASRS (Automated Storage and Retrieval Systems) solutions deployed across customer sites. The Sustainment Engineer will leverage a strong background in engineering, reliability, and field support to close the loop between product performance in the field and continuous improvement initiatives in engineering and operations.
As a Sustainment Engineer you will lead or contribute to
Customer Support & Operations Readiness
Act as the technical point of contact for customer-facing field support team.
Provide technical guidance for corrective actions, service kit deployment, spare parts planning, and troubleshooting of complex issues in the field.
Coordinate with customers to ensure system uptime and reliability requirements are achieved.
Usage and upkeep of the customer support systems.
Field Reliability & Sustainment
Monitor, measure, and analyze system reliability performance across deployed platforms.
Perform Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) of field issues.
Understanding of sustainment readiness metrics (MTBF, MTTR, uptime, service responsiveness) and how they gauge system performance and efficiency
Cross-Functional Engineering Collaboration
Partner with design, manufacturing, and reliability engineering teams to drive continuous product improvements.
Translate field performance data into actionable engineering change orders (ECOs) and design-for-reliability / design-for-supportability recommendations.
Support new product introduction (NPI) by defining sustainment requirements, field readiness plans, and lifecycle support strategies.
Skills & Qualifications
Bachelor’s degree in Mechanical, Manufacturing, Electrical, or Systems Engineering (or equivalent experience).
2+ years of progressive engineering experience in roles such as Reliability Engineer, Customer Support Engineer, Sustainment Engineer, Hardware Reliability Manager, or related positions
Proven expertise in reliability engineering tools and field issue resolution.
Knowledge of PLM & CMMS systems (e.g., SAP, EZO, ION) for tracking parts inventory and maintenance work orders
Comfortable using various hand and power tools to repair hardware in the field
Demonstrated ability to supervise external contractors and ensure compliance with safety and quality standards
Excellent communication, cross-functional coordination, and customer-facing skills
You are excited about working on an immature product, growing together, and shaping the future of the company
Uncertainty isn’t scary, and you’re willing to realize mistakes and pivot
You can convey complex ideas and technical concepts to a diverse audience
Openness, inquisitiveness, and constant ambition are important values
You enjoy pair programming and taking time to help others
Physical Requirements Candidates must be able to perform challenging physical labor for the duration of a shift. This includes standing for extended periods, climbing ladders, crouching, crawling into tight spaces, and working at heights. Candidates must be able to lift and carry up to 40 pounds from the floor. Candidates must be able to work at heights with use of fall protection.
Location & Travel Strong preference for candidates local to Mytra HQ (Brisbane, CA), open to considering remote location for highly qualified candidates.
Travel Required: Up to 75% of the time
Benefits include
Competitive compensation + equity grants at a high growth company backed by top tier VCs
Medical, dental, vision, 401(k), commuter benefits, and pet insurance
Lively modern combined office and lab space where we rapidly iterate through design, build and test phases
Lunch and snacks provided in the office; we eat and share stories together at the “long” table
Flexible hours and flexible PTO
Pay Notice
Compensation for this position will be negotiated based on the candidate's experience level and location. The posted salary band is applicable only to the San Francisco Bay Area and is subject to change.
The pay range for this role is:
95,000 - 110,000 USD per year (Mytra, Inc.)
#J-18808-Ljbffr