Tyler Technologies, Inc.
Associate Software Support Specialist
Tyler Technologies, Inc., Atlanta, Georgia, United States, 30383
Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their Municipal Justice Suite.
Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector — cities, counties, schools and other government entities — to become more efficient, more accessible and more responsive to the needs of citizens.
We have an opening for an
Associate Software Support Specialist
on our Municipal Justice team. This role provides basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. The
Associate Software Support Specialist
is an entry-level position, learning how to ensure timely resolution of client financial management software. If you have the following competencies, we want to talk to you: Strong desire to work with a team that has common goals Passion for helping clients and building rapport Desire to work in a fast-paced environment where every day offers diverse questions Aptitude for problem solving and thinking out-of-the-box Location
Lubbock, Texas Travel
0-5% Responsibilities
Troubleshoot and resolve client inquiries regarding software issues, providing excellent customer service Prioritize, analyze, and manage multiple inquiries from a diverse group of clients Enhance product knowledge by reviewing new functionality and testing issues Advocate for the client and ensure the software meets their business requirements Create or improve documentation throughout the support process Expand technological skills and knowledge of Tyler products Qualifications
College degree or comparable work experience Knowledge of court procedures and policies is a plus Proficiency with computers and online applications Excellent interpersonal and communication skills Effective analytical and problem-solving skills for troubleshooting Ability to prioritize and complete multiple tasks in a fast-paced environment Note: Tyler requires candidates to pass a federal background check due to regulations and client requirements. Apply online to join our team and help transform the public sector!
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Associate Software Support Specialist
on our Municipal Justice team. This role provides basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. The
Associate Software Support Specialist
is an entry-level position, learning how to ensure timely resolution of client financial management software. If you have the following competencies, we want to talk to you: Strong desire to work with a team that has common goals Passion for helping clients and building rapport Desire to work in a fast-paced environment where every day offers diverse questions Aptitude for problem solving and thinking out-of-the-box Location
Lubbock, Texas Travel
0-5% Responsibilities
Troubleshoot and resolve client inquiries regarding software issues, providing excellent customer service Prioritize, analyze, and manage multiple inquiries from a diverse group of clients Enhance product knowledge by reviewing new functionality and testing issues Advocate for the client and ensure the software meets their business requirements Create or improve documentation throughout the support process Expand technological skills and knowledge of Tyler products Qualifications
College degree or comparable work experience Knowledge of court procedures and policies is a plus Proficiency with computers and online applications Excellent interpersonal and communication skills Effective analytical and problem-solving skills for troubleshooting Ability to prioritize and complete multiple tasks in a fast-paced environment Note: Tyler requires candidates to pass a federal background check due to regulations and client requirements. Apply online to join our team and help transform the public sector!
#J-18808-Ljbffr