Comforcehealth
Department Support Specialist I - Call Center & Customer Service - Analysts
Comforcehealth, Atlanta, Georgia, United States, 30383
Overview
Department Support Specialist I - Call Center & Customer Service Job ID: 1006081 Location: Houston, Texas Job Type: Contract Added - 09/12/25 Job Description
A client of Innova Solutions is immediately hiring for a
Department Support Specialist Responsibilities
Manage and resolve cases in Salesforce, particularly those related to billing and operational concerns. Serve as a liaison between customers, internal teams, and occasionally utility providers. Handle escalations from Tier 1 support. Work Style & Schedule
Hybrid work arrangement with hours from 8 AM to 5 PM, Monday through Friday, and one in-office collaboration day every Wednesday. Workspace Requirements
Dedicated home office setup: quiet, distraction-free, with dual monitors, keyboard, mouse, headphones, and reliable internet. Ideal Candidate Profile
Proactive, upbeat self-starter who can work independently, is detail-oriented, manages time well, and can prioritize tasks effectively. Skills & Experience
Strong foundation in customer service with solid written and verbal communication. Comfortable resolving issues and using basic Microsoft Office tools, especially Excel. Familiarity with order-to-cash systems, Salesforce, and the energy sector is a plus but not required. Qualifications
No formal degree or minimum years of experience required—focus on ability to deliver results and support customers with confidence and clarity. Apply & Referral
Qualified candidates should APPLY NOW for immediate consideration. We are currently interviewing for this and similar positions. If this role is not a fit, a referral bonus program is available for referrals that are successfully placed with our clients, subject to program guidelines. ASK ME HOW. Thank you! Himanshu Kumar 614-918-0083 himanshu.kumar@innovasolutions.com Pay Range & Benefits
Pay Range:
$25.00 - $27.58 per hour Pay range offered will be based on several factors including education, work experience, location, duties, and certifications. Benefits:
Medical & pharmacy coverage, dental/vision, 401(k), HSA, FSA, life insurance, pet insurance, short/long-term disability, accident & critical illness coverage, pre-paid legal & ID theft protection, sick time, and other paid leaves (as required by law), Employee Assistance Program (EAP). About Innova Solutions
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 billion. Through global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to clients. Recent Recognitions
Named One of America’s Best Employers for New Grads by Forbes (2024) Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025) Ranked among the largest IT staffing firms in the US by Staffing Industry Analysts (SIA, 2024) Ranked among the largest staffing firms in the US (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the US (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications Website:
https://www.innovasolutions.com/ Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral. Equal Opportunity Employer:
Innova Solutions is an Equal Opportunity Employer and prohibits discrimination and harassment. We provide an environment free of discrimination on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status, marital status, sexual orientation, or any other status protected by law. If you need a reasonable accommodation, contact hr@innovasolutions.com or (770) 493-5588. Innova Solutions (HireGenics/Volt) does not discriminate based on citizenship status, immigration status, or national origin, in accordance with applicable laws. The company will consider qualified applicants with arrest and conviction records in a manner that complies with applicable fair chance laws. Related Call Center & Customer Service Jobs #J-18808-Ljbffr
Department Support Specialist I - Call Center & Customer Service Job ID: 1006081 Location: Houston, Texas Job Type: Contract Added - 09/12/25 Job Description
A client of Innova Solutions is immediately hiring for a
Department Support Specialist Responsibilities
Manage and resolve cases in Salesforce, particularly those related to billing and operational concerns. Serve as a liaison between customers, internal teams, and occasionally utility providers. Handle escalations from Tier 1 support. Work Style & Schedule
Hybrid work arrangement with hours from 8 AM to 5 PM, Monday through Friday, and one in-office collaboration day every Wednesday. Workspace Requirements
Dedicated home office setup: quiet, distraction-free, with dual monitors, keyboard, mouse, headphones, and reliable internet. Ideal Candidate Profile
Proactive, upbeat self-starter who can work independently, is detail-oriented, manages time well, and can prioritize tasks effectively. Skills & Experience
Strong foundation in customer service with solid written and verbal communication. Comfortable resolving issues and using basic Microsoft Office tools, especially Excel. Familiarity with order-to-cash systems, Salesforce, and the energy sector is a plus but not required. Qualifications
No formal degree or minimum years of experience required—focus on ability to deliver results and support customers with confidence and clarity. Apply & Referral
Qualified candidates should APPLY NOW for immediate consideration. We are currently interviewing for this and similar positions. If this role is not a fit, a referral bonus program is available for referrals that are successfully placed with our clients, subject to program guidelines. ASK ME HOW. Thank you! Himanshu Kumar 614-918-0083 himanshu.kumar@innovasolutions.com Pay Range & Benefits
Pay Range:
$25.00 - $27.58 per hour Pay range offered will be based on several factors including education, work experience, location, duties, and certifications. Benefits:
Medical & pharmacy coverage, dental/vision, 401(k), HSA, FSA, life insurance, pet insurance, short/long-term disability, accident & critical illness coverage, pre-paid legal & ID theft protection, sick time, and other paid leaves (as required by law), Employee Assistance Program (EAP). About Innova Solutions
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 billion. Through global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to clients. Recent Recognitions
Named One of America’s Best Employers for New Grads by Forbes (2024) Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025) Ranked among the largest IT staffing firms in the US by Staffing Industry Analysts (SIA, 2024) Ranked among the largest staffing firms in the US (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the US (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications Website:
https://www.innovasolutions.com/ Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral. Equal Opportunity Employer:
Innova Solutions is an Equal Opportunity Employer and prohibits discrimination and harassment. We provide an environment free of discrimination on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status, marital status, sexual orientation, or any other status protected by law. If you need a reasonable accommodation, contact hr@innovasolutions.com or (770) 493-5588. Innova Solutions (HireGenics/Volt) does not discriminate based on citizenship status, immigration status, or national origin, in accordance with applicable laws. The company will consider qualified applicants with arrest and conviction records in a manner that complies with applicable fair chance laws. Related Call Center & Customer Service Jobs #J-18808-Ljbffr