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SERVPRO® Team Carpenter

Intake Sales Specialist

SERVPRO® Team Carpenter, Sacramento, California, United States, 95828

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Intake Sales Specialist

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Intake Sales Specialist

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Benefits

401(k) matching

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Intake Sales Specialist (Disaster Recovery) — Greater Sacramento

SERVPRO Carmichael/Citrus Heights Roseville/E&W Modesto/Manteca

is a large-loss mitigation & reconstruction team that shows up when it matters most. We move fast, stay organized, and do what we say—without drama.

Why You’ll Love It

High-pace, high-purpose: Every call matters. No two days are the same.

Tight, supportive crew: Collaborate, solve problems, win together.

Real growth: Clear goals, training, and room to move up.

Competitive pay

Great benefits (medical, PTO, holidays)

Professional development and career progression

What You’ll Do

Own the first impression: Answer inbound calls/chats fast, with empathy and urgency.

Qualify + convert: Ask smart questions, set expectations, and close the intake to a scheduled inspection—speed-to-lead is everything.

Set up the job right: Capture complete details (loss type, scope, access, decision maker, insurance info) and book the right team/ timeframe.

Coordinate the handoff: Seamless transition to operations/sales; no dropped balls.

Document like a pro: Log every interaction in the CRM, clean and complete.

Improve the playbook: Spot gaps, suggest tweaks, and help us level up scripts, templates, and workflows.

What Success Looks Like (KPIs)

Speed-to-lead: under 60 seconds on new inquiries

Qualified-to-scheduled conversion: 80%+

Data hygiene: 100% complete/accurate CRM entries

CSAT/Review mentions: positive customer feedback tied to your calls

What You Bring

Sales-minded customer service: You can guide stressed callers, build trust, and ask for the next step.

Organized under pressure: Multitask without dropping details.

Clear communicator: Professional, direct, and calm—phone, text, and email.

Tech-comfortable: CRM data entry, call notes, templates, basic reports.

Grit + accountability: You own outcomes. No excuses, just solutions.

Bonus points:

Restoration, construction, trades, dispatch, or insurance experience; bilingual

Schedule & Location

On-site | Greater Sacramento

Full-time with occasional after-hours rotation during major events

How to Apply Send your resume (and a quick note on a time you turned a tough call into a win) to

hr@servprocrc.com

or apply through our careers page.

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

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