Wheaton, IL – Animal Client Services Supervisor

Overview We are pleased to offer the current job opportunity for a Senior Animal Client Services Supervisor position in the Animal Services Department. DuPage County Animal Services (DCAS) is an immediate open admission shelter caring for more than 2,300 animals of varying species annually.

Salary and Hours Salary : $70,000.00 – $77,000.00 Annually

Hours : Monday – Friday 8:00 a.m. to 4:30 p.m. including some evenings and weekends as needed

Department Department : Animal Services Department

DuPage County is an Equal Opportunity Employer

This position is eligible for our complete benefit package including medical, dental and vision insurance, flexible spending accounts, life insurance, pension, deferred compensation plan, tuition reimbursement, pre-paid legal and credit union. As a team member at DuPage County, you will also have access to time off with pay on Designated Holidays or holiday pay if required to work, Vacation time, Sick time and Paid Leave.

Responsibilities

Assigns, delegates, supervises, and inspects the work of subordinate staff engaged in the work of animal client services (e.g., animal intake and outcome, rabies compliance, animal care resources, all public facing animal related concerns received by phone, email or in-person).

Trains new employees on job skills, operations, and procedures

Reviews reports, transaction records, and other documents to ensure appropriate follow up actions are taken to resolve animal outcomes and shorten length of stay when possible

Monitors the work performance of staff, prepares performance evaluations, and initiates corrective action as required

Promotes positive morale, creativity, and teamwork among staff

Maintains strong relationship with other team supervisors to streamline operations, improve customer service, and keep animal lengths of stay as short as possible

Spends time with and remains updated on animals in the facility; ensures front office and other key staff remain informed of animal attributes and current status to make the best possible match/recommendation/placement

Stays informed of trends and best practices impacting animal welfare, animal control, animal sheltering, adoption, etc. and makes recommendations for policies and procedures accordingly

Answers complex inquiries by providing information that requires interpretation and familiarity with divisional policy procedure and operations

Records and maintains written logs (e.g., animal and person memos related to intake or outcome for animals)

Prepares various operational, productivity and work reports for use by management

Makes recommendations on tools, software, and procedures to increase operational efficiency and effectiveness

Assists public in adopting, surrendering, or reclaiming animals

Coordinates and oversees the annual rabies tag distribution process for veterinary partners and direct to the public

Qualifications

Completion of a Bachelor’s degree in Animal Sciences, or closely related field

Three (3) years of experience working in an animal control, animal shelter or other animal related field

One (1) year in a supervisor role; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job

Must possess and maintain in good standing, a valid Illinois Drivers’ license

A pre-employment background check is required.

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