Mount Sinai Medical Center
Director of RCM Operations -Patient Financial Services -Corporate 42nd Street- F
Mount Sinai Medical Center, New York, New York, us, 10261
Overview
Director of RCM Operations -Patient Financial Services -Corporate 42nd Street- Full-Time-Days (Hybrid) The Director of RCM Operations for the Mount Sinai Health System (MSHS) and the Icahn School of Medicine at Mount Sinai (ISMMS) is responsible for driving cost-to-collect performance, developing and managing operational budgets, and producing executive-level presentations that inform strategic decision-making. The Director partners closely with executive leadership, operational teams, and finance to ensure that revenue cycle operations meet the highest standards of performance, compliance, and patient-centered service. The Director of RCM Operations plays a critical leadership role in advancing Mount Sinai Health System’s mission of delivering exceptional patient care by ensuring the efficiency, financial strength, and operational excellence of our enterprise Revenue Cycle Management (RCM) function. The Director will partner cross-functionally with internal RCM leaders, IT, Finance, Legal, and external partners to ensure vendor-delivered services meet or exceed contractual obligations and support enterprise revenue cycle transformation initiatives. The Director will report to the System Vice President of RCM Operations.
Responsibilities Operational Excellence Lead daily leadership RCM operational activities across front, middle, and back-end functions to optimize performance and ensure alignment with system-wide priorities. Monitor and manage cost-to-collect performance, identifying and implementing cost-reduction and process improvement strategies. Oversee annual and multi-year budget planning, monitoring/working with RCM areas to explain variances, and ensuring fiscal responsibility. Develop and manage department-level KPIs, dashboards, and operational scorecards.
Executive Reporting & Strategic Planning Prepare, analyze, and deliver executive presentations to senior leadership, including the CFO, COO, and Board Committees. Translate complex operational and financial data into clear, actionable insights to inform strategic initiatives. Collaborate with leadership to create and evaluate business cases, ROI analyses, and strategic investment proposals. Assist with pro-Formas and investment presentations including due diligence.
Leadership & Collaboration Build, develop, and mentor a high-performing RCM operations team, fostering a culture of accountability, innovation, and continuous improvement. Collaborate cross-functionally with clinical, operational, IT, and finance teams to align RCM initiatives with organizational goals. Champion Mount Sinai’s values of integrity, excellence, teamwork, and patient-centered care in all activities.
Essential Functions of Position Maintain strong understanding of revenue cycle metrics and build processes to enhance analytical capabilities, process improvement identification, and technology enhancements. Maintain strong understanding of various system functionalities and lead team in identifying and implementing improvements for performance, workflow, and cost-to-collect reduction. Build effective, collaborative relationships with key stakeholders across departments. Resourceful in creating or fine-tuning the processes necessary to complete the work along with the ability to organize people and activities. Challenge existing norms or courses of action to facilitate fully informed decision-making. Help institute balanced decision-making by identifying risks and opportunities. Establish and maintain strong working relationships with revenue cycle leaders, key stakeholders, and foster a strong working relationship with key strategic partners. Provide leadership and support governance processes to result in effective, efficient, standardized, and compliant practices. Create feedback loops and enhancement pipelines informed by stakeholders and data. Maintain strong understanding of revenue performance metrics and payer mix. Ensure compliance with all HIPAA privacy and security standards. Conform to the established policies/ procedures/ processes/ Standards of Behavior. Performs other duties as required by the System Vice President of RCM
Qualifications Bachelor’s degree in healthcare administration, Business Administration, Finance, or related field required. Master’s degree in business or healthcare administration preferred. 8–10 years of progressive leadership experience in revenue cycle operations within a hospital or large health system. Demonstrated success managing cost-to-collect, budgeting, and financial performance in a complex healthcare environment. Proven ability to prepare and deliver high-impact executive presentations and reports. Strong experience with vendor contract management and invoice processing.
518 - PFS 633 Third Avenue - MSH, Mount Sinai Hospital
Employer Description Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees and extensive facilities and programs. We are consistently ranked by U.S. News & World Report and have notable NIH funding and research milestones. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are dedicated to fostering an environment where all team members feel respected and supported. Our goal is to remove barriers, address challenges, and promote fairness in all aspects of our organization.
Compensation The Mount Sinai Health System provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $127,044 - $190,565 annually. Actual salaries depend on experience, education, and operational need. The salary range listed does not include bonuses/incentive pay, differential pay, or other forms of compensation or benefits.
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Director of RCM Operations -Patient Financial Services -Corporate 42nd Street- Full-Time-Days (Hybrid) The Director of RCM Operations for the Mount Sinai Health System (MSHS) and the Icahn School of Medicine at Mount Sinai (ISMMS) is responsible for driving cost-to-collect performance, developing and managing operational budgets, and producing executive-level presentations that inform strategic decision-making. The Director partners closely with executive leadership, operational teams, and finance to ensure that revenue cycle operations meet the highest standards of performance, compliance, and patient-centered service. The Director of RCM Operations plays a critical leadership role in advancing Mount Sinai Health System’s mission of delivering exceptional patient care by ensuring the efficiency, financial strength, and operational excellence of our enterprise Revenue Cycle Management (RCM) function. The Director will partner cross-functionally with internal RCM leaders, IT, Finance, Legal, and external partners to ensure vendor-delivered services meet or exceed contractual obligations and support enterprise revenue cycle transformation initiatives. The Director will report to the System Vice President of RCM Operations.
Responsibilities Operational Excellence Lead daily leadership RCM operational activities across front, middle, and back-end functions to optimize performance and ensure alignment with system-wide priorities. Monitor and manage cost-to-collect performance, identifying and implementing cost-reduction and process improvement strategies. Oversee annual and multi-year budget planning, monitoring/working with RCM areas to explain variances, and ensuring fiscal responsibility. Develop and manage department-level KPIs, dashboards, and operational scorecards.
Executive Reporting & Strategic Planning Prepare, analyze, and deliver executive presentations to senior leadership, including the CFO, COO, and Board Committees. Translate complex operational and financial data into clear, actionable insights to inform strategic initiatives. Collaborate with leadership to create and evaluate business cases, ROI analyses, and strategic investment proposals. Assist with pro-Formas and investment presentations including due diligence.
Leadership & Collaboration Build, develop, and mentor a high-performing RCM operations team, fostering a culture of accountability, innovation, and continuous improvement. Collaborate cross-functionally with clinical, operational, IT, and finance teams to align RCM initiatives with organizational goals. Champion Mount Sinai’s values of integrity, excellence, teamwork, and patient-centered care in all activities.
Essential Functions of Position Maintain strong understanding of revenue cycle metrics and build processes to enhance analytical capabilities, process improvement identification, and technology enhancements. Maintain strong understanding of various system functionalities and lead team in identifying and implementing improvements for performance, workflow, and cost-to-collect reduction. Build effective, collaborative relationships with key stakeholders across departments. Resourceful in creating or fine-tuning the processes necessary to complete the work along with the ability to organize people and activities. Challenge existing norms or courses of action to facilitate fully informed decision-making. Help institute balanced decision-making by identifying risks and opportunities. Establish and maintain strong working relationships with revenue cycle leaders, key stakeholders, and foster a strong working relationship with key strategic partners. Provide leadership and support governance processes to result in effective, efficient, standardized, and compliant practices. Create feedback loops and enhancement pipelines informed by stakeholders and data. Maintain strong understanding of revenue performance metrics and payer mix. Ensure compliance with all HIPAA privacy and security standards. Conform to the established policies/ procedures/ processes/ Standards of Behavior. Performs other duties as required by the System Vice President of RCM
Qualifications Bachelor’s degree in healthcare administration, Business Administration, Finance, or related field required. Master’s degree in business or healthcare administration preferred. 8–10 years of progressive leadership experience in revenue cycle operations within a hospital or large health system. Demonstrated success managing cost-to-collect, budgeting, and financial performance in a complex healthcare environment. Proven ability to prepare and deliver high-impact executive presentations and reports. Strong experience with vendor contract management and invoice processing.
518 - PFS 633 Third Avenue - MSH, Mount Sinai Hospital
Employer Description Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees and extensive facilities and programs. We are consistently ranked by U.S. News & World Report and have notable NIH funding and research milestones. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are dedicated to fostering an environment where all team members feel respected and supported. Our goal is to remove barriers, address challenges, and promote fairness in all aspects of our organization.
Compensation The Mount Sinai Health System provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $127,044 - $190,565 annually. Actual salaries depend on experience, education, and operational need. The salary range listed does not include bonuses/incentive pay, differential pay, or other forms of compensation or benefits.
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