Legrand North America, LLC
Overview
Ata Glance
Focal Point
has an immediate opening for an
Account Specialist
to join our
Customer Service
team. This is a hybrid work position - 3 days onsite at our offices in Chicago and 2 days remote/WFH. This position will serve as the primary customer contact and project administrator for order related activities. The successful candidate will have demonstrated ability in establishing and maintaining positive business relationships; both internally and externally.
We are seeking someone with project/order/account management overview experience. This position has a set customer base managing large orders requiring attention to customer needs, a sense of urgency, and a commitment to service, as the customer defines it. The candidate will be responsible for supporting customers with order configuration, order processing and status, ensuring delivery requirements and deadlines are met, and complaint resolution. The Account Specialist is expected to exercise sound judgment and creativity in meeting both business goals and customer expectations. This position reports to the Customer Service Supervisor.
Responsibilities
Ensure all orders are processed accurately
Ensure all customer requests for product and general information are processed accurately and are delivered to the customer within the agreed upon lead-time
Ensure that all customer databases are accurate and stable at all times
Manage a monthly budget aimed to find resolution of any complaints which can’t be processed within the department policies and procedures
Ensure promptly resolution of any claims by adhering, as much as possible, to the department policies and procedures
Establish and maintain business partnerships with customers
Qualifications
Competencies
Must be capable of solving problems in intense, time-compressed situations
Outstanding communication in English, both orally and in writing at multiple levels
Passion for customer service with a sense of urgency
Detail oriented, well organized, and able to multi-task
Professional appearance and attitude
Associate degree in business is a plus
3-5 years’ customer service experience (customer care, order entry, etc.)
Customer Service experience within the lighting, electric, or construction industries is a plus
MRP and Windows knowledge
Proficient with the use of computer-based tools – JD Edwards (preferred), MS Office Suite
Compensation & Benefits Salary Range: $70,000 to $80,000 base plus bonus
Summary of Benefits: Medical, Dental, Vision, PTO, Disability, Parental Leave, 401K with company match
Company For more than 25 years, Focal Point, a brand of Legrand, has brought it all to light with beautiful, efficient luminaires and acoustic solutions that are durable and easy to do business with. We are a Chicago-based architectural lighting and integrated acoustical systems manufacturer, delivering exceptional products and services to those who specify and install them.
To apply: www.focalpointlights.com/careers
Why choose Focal Point? Watch this video to find out!
Focal Point is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job. We do not base our employment decision on race, color, religion, age, gender or sex, national origin, marital status, sexual orientation, gender identity, disability, veteran status or any other basis prohibited by local, state, or federal law.
2025 Focal Point, LLC | 4141 S. Pulaski Road, Chicago, IL 60632
About Legrand Legrand is the global specialist in electrical and digital building infrastructures. Our solutions for residential, commercial, and data center markets help improve life by transforming spaces with simple, innovative, and sustainable electrical and digital infrastructures and connected solutions.
About Legrand North and Central America: Legrand, North & Central America offers comprehensive medical, dental, and vision coverage, a strong 401K match, PTO and holiday pay, disability benefits, and generous leave policies. For more information, visit legrand.us.
About Legrand’s Lighting Sector Legrand’s Lighting Sector includes multiple brands focusing on architectural, decorative, and downlighting solutions. We work with architects, engineers, and contractors to provide lighting solutions tailored to projects.
http://www.legrand.us
http://www.youtube.com/legrandna
http://www.linkedin.com/company/44580
http://twitter.com/legrandNA
Equal Opportunity Employer
#J-18808-Ljbffr
Focal Point
has an immediate opening for an
Account Specialist
to join our
Customer Service
team. This is a hybrid work position - 3 days onsite at our offices in Chicago and 2 days remote/WFH. This position will serve as the primary customer contact and project administrator for order related activities. The successful candidate will have demonstrated ability in establishing and maintaining positive business relationships; both internally and externally.
We are seeking someone with project/order/account management overview experience. This position has a set customer base managing large orders requiring attention to customer needs, a sense of urgency, and a commitment to service, as the customer defines it. The candidate will be responsible for supporting customers with order configuration, order processing and status, ensuring delivery requirements and deadlines are met, and complaint resolution. The Account Specialist is expected to exercise sound judgment and creativity in meeting both business goals and customer expectations. This position reports to the Customer Service Supervisor.
Responsibilities
Ensure all orders are processed accurately
Ensure all customer requests for product and general information are processed accurately and are delivered to the customer within the agreed upon lead-time
Ensure that all customer databases are accurate and stable at all times
Manage a monthly budget aimed to find resolution of any complaints which can’t be processed within the department policies and procedures
Ensure promptly resolution of any claims by adhering, as much as possible, to the department policies and procedures
Establish and maintain business partnerships with customers
Qualifications
Competencies
Must be capable of solving problems in intense, time-compressed situations
Outstanding communication in English, both orally and in writing at multiple levels
Passion for customer service with a sense of urgency
Detail oriented, well organized, and able to multi-task
Professional appearance and attitude
Associate degree in business is a plus
3-5 years’ customer service experience (customer care, order entry, etc.)
Customer Service experience within the lighting, electric, or construction industries is a plus
MRP and Windows knowledge
Proficient with the use of computer-based tools – JD Edwards (preferred), MS Office Suite
Compensation & Benefits Salary Range: $70,000 to $80,000 base plus bonus
Summary of Benefits: Medical, Dental, Vision, PTO, Disability, Parental Leave, 401K with company match
Company For more than 25 years, Focal Point, a brand of Legrand, has brought it all to light with beautiful, efficient luminaires and acoustic solutions that are durable and easy to do business with. We are a Chicago-based architectural lighting and integrated acoustical systems manufacturer, delivering exceptional products and services to those who specify and install them.
To apply: www.focalpointlights.com/careers
Why choose Focal Point? Watch this video to find out!
Focal Point is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job. We do not base our employment decision on race, color, religion, age, gender or sex, national origin, marital status, sexual orientation, gender identity, disability, veteran status or any other basis prohibited by local, state, or federal law.
2025 Focal Point, LLC | 4141 S. Pulaski Road, Chicago, IL 60632
About Legrand Legrand is the global specialist in electrical and digital building infrastructures. Our solutions for residential, commercial, and data center markets help improve life by transforming spaces with simple, innovative, and sustainable electrical and digital infrastructures and connected solutions.
About Legrand North and Central America: Legrand, North & Central America offers comprehensive medical, dental, and vision coverage, a strong 401K match, PTO and holiday pay, disability benefits, and generous leave policies. For more information, visit legrand.us.
About Legrand’s Lighting Sector Legrand’s Lighting Sector includes multiple brands focusing on architectural, decorative, and downlighting solutions. We work with architects, engineers, and contractors to provide lighting solutions tailored to projects.
http://www.legrand.us
http://www.youtube.com/legrandna
http://www.linkedin.com/company/44580
http://twitter.com/legrandNA
Equal Opportunity Employer
#J-18808-Ljbffr