Social Native
Described as the
“Uber of Content,”
Social Native is a marketplace technology company providing brands the ability to
scale high-quality content creation and optimize their cross-channel digital marketing strategies.
By connecting brands & agencies with a diverse network of creators, we provide data-driven insights, streamline content production, and improve performance across social and e-commerce channels.
Brands like Unilever, Adidas, L’Oréal, Crocs, and Nestlé
trust Social Native to enhance their
paid and organic social strategies
through
user-generated content (UGC), branded content, and content editing solutions,
ensuring they have the right creative assets to drive engagement and conversions. We are seeking a
Senior Customer Success Manager (CSM)
to strengthen client relationships and ensure success in their
creator marketing and content strategies . This role is ideal for someone with a strong background in
digital marketing, influencer partnerships, and branded content , who can provide strategic guidance and manage client objectives effectively. Key Responsibilities: Client Strategy & Success • Serve as the main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape. • Ensure that campaign objectives, content strategies, and creator partnerships align with client KPIs and overall marketing goals. • Lead Monthly &
Quarterly Business Reviews
and strategic discussions to assess performance, provide insights, and guide long-term planning. Account & Revenue Management • Maintain and grow client relationships by driving
retention, renewals, and expansion opportunities . • Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI. • Identify opportunities to
optimize and scale
client programs through tailored solutions and best practices. Cross-Functional Collaboration • Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs. • Partner with creators to ensure content meets brand expectations and delivers measurable impact. • Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements. Qualifications: •
4+ years of experience in account management or customer success, working directly with marketing agencies or brands. • Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space. • Experience managing
both the strategic and revenue aspects
of client relationships, ensuring alignment with business objectives. • Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations. • Analytical mindset, with the ability to interpret data and provide actionable insights. • Ability to work in
a fast-paced, high-growth environment
that requires adaptability and proactive problem-solving. Social Native Perks: One of the best perks about Social Native is working with amazing talented people! Come see what it’s like to work at a fast-paced, venture-backed tech company. We are looking for smart, driven, fun people that are eager to take ownership of exciting projects and be a part of building something great. Attractive health, dental and vision insurance coverage Competitive compensation structure 401(k) retirement plan Unlimited vacation policy
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“Uber of Content,”
Social Native is a marketplace technology company providing brands the ability to
scale high-quality content creation and optimize their cross-channel digital marketing strategies.
By connecting brands & agencies with a diverse network of creators, we provide data-driven insights, streamline content production, and improve performance across social and e-commerce channels.
Brands like Unilever, Adidas, L’Oréal, Crocs, and Nestlé
trust Social Native to enhance their
paid and organic social strategies
through
user-generated content (UGC), branded content, and content editing solutions,
ensuring they have the right creative assets to drive engagement and conversions. We are seeking a
Senior Customer Success Manager (CSM)
to strengthen client relationships and ensure success in their
creator marketing and content strategies . This role is ideal for someone with a strong background in
digital marketing, influencer partnerships, and branded content , who can provide strategic guidance and manage client objectives effectively. Key Responsibilities: Client Strategy & Success • Serve as the main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape. • Ensure that campaign objectives, content strategies, and creator partnerships align with client KPIs and overall marketing goals. • Lead Monthly &
Quarterly Business Reviews
and strategic discussions to assess performance, provide insights, and guide long-term planning. Account & Revenue Management • Maintain and grow client relationships by driving
retention, renewals, and expansion opportunities . • Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI. • Identify opportunities to
optimize and scale
client programs through tailored solutions and best practices. Cross-Functional Collaboration • Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs. • Partner with creators to ensure content meets brand expectations and delivers measurable impact. • Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements. Qualifications: •
4+ years of experience in account management or customer success, working directly with marketing agencies or brands. • Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space. • Experience managing
both the strategic and revenue aspects
of client relationships, ensuring alignment with business objectives. • Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations. • Analytical mindset, with the ability to interpret data and provide actionable insights. • Ability to work in
a fast-paced, high-growth environment
that requires adaptability and proactive problem-solving. Social Native Perks: One of the best perks about Social Native is working with amazing talented people! Come see what it’s like to work at a fast-paced, venture-backed tech company. We are looking for smart, driven, fun people that are eager to take ownership of exciting projects and be a part of building something great. Attractive health, dental and vision insurance coverage Competitive compensation structure 401(k) retirement plan Unlimited vacation policy
#J-18808-Ljbffr