H. Betti Industries, Inc.
Summary
Summary:
The Network/IT Help Desk Specialist will be responsible for maintaining and optimizing the company’s IT infrastructure with a strong focus on network administration and security. This includes diagnosing and resolving network connectivity issues, managing hardware and software installations, and ensuring reliable system performance across all business locations. Responsibilities
Provide technical support for issues related to computer systems, software, and hardware. Respond to help desk tickets and resolve issues in a timely manner. Provide solutions and advice on technical issues. Document technical issues and team member interactions. Attend training sessions and conferences to stay current with best practices on how to help team members with technical issues. Install, configure, and maintain computer hardware, software, and peripherals. Troubleshoot and resolve technical problems remotely and in person. Escalate unresolved issues to the appropriate IT teams. Create and maintain documentation for IT processes and procedures. Develop manuals for technical training. Assist with IT projects and initiatives as needed. Keep up to date with the latest technologies and IT trends. Use feedback from team members to improve problem-solving techniques and customer service. Perform regular maintenance activities, including updates, patches, and backups to ensure optimal system performance and security. Provide technical assistance and advice to end-users, both remotely and on-site, to address hardware and software-related issues. Resolve laptop, desktop, and other IT hardware problems. Ensure the operation of the O365 Suite Applications, covering security, availability, performance, interoperability, and reliability. Resolve Office 365 problems, including connectivity and mobility. Manage and support system backup and disaster recovery processes using VMware options for virtual machines. Design, configure, and maintain all network hardware and software—including routers, switches, firewalls, and access points—to ensure secure, high-performance connectivity. Monitor, analyze, and optimize network performance using diagnostic tools; identify root causes of latency, bottlenecks, or packet loss, and implement solutions to ensure network uptime. Provide technical support to end-users for connectivity and network-related issues. Monitor for unauthorized access and network vulnerabilities. Plan and execute network upgrades, expansions, or migrations. Implement and maintain backup procedures for network devices and configurations. Administer network security, including firewall configurations, VPN management, and intrusion detection/prevention systems. Conduct regular network performance assessments and capacity planning to ensure scalability and uptime. Collaborate with vendors and service providers to resolve complex connectivity or performance issues. Document network architecture, topology, and configuration changes for internal reference and compliance. Performs other duties as assigned by management. Qualifications
4+ years of experience in a help desk or technical support role. 2+ years of experience in a networking role. Bachelor’s degree in Computer Science, Information Technology, Networking, or a related field (or equivalent experience) preferred. Professional certifications such as CompTIA Network+, CCNA, or CCNP are strongly preferred; additional Microsoft or VMware certifications are a plus. Knowledge of ITIL best practices is a plus. Strong knowledge of computer hardware, software, and peripherals. Excellent problem-solving and troubleshooting skills. Ability to prioritize and manage multiple tasks. Excellent communication and customer service skills. Experience with help desk ticketing systems. Strong understanding of networking principles, including TCP/IP, VLANs, subnets, routing, switching, DNS, DHCP, and VPNs. Ability to work independently and in a team environment. Experience in network equipment configuration and resolution of network problems. Experience in the administration of Windows-based servers and associated technologies like Active Directory, Group Policy, data storage, DNS, etc., under the supervision of a senior administrator. Experience in the creation of new user accounts, allocation of permissions in Active Directory and O365. Knowledge of network principles like VLANs, subnets, and VPNs. Familiarity with macOS, iOS, Windows, and server operating systems. Proficiency in Microsoft technologies (Windows Server, AD, SQL, IIS) and cloud computing, particularly Microsoft Azure. Experience in implementing and managing VMware technologies, including vSphere/ESX, VMware View, vCenter, and Site Recovery Manager. Experience managing enterprise network firewalls (e.g., Fortinet, Cisco ASA, SonicWall) and wireless networks. Knowledge of network security best practices, including access control, patch management, and endpoint protection. Compensation and Benefits
Competitive salary; commensurate with experience. Casual work environment. Paid Holiday, Vacation and Sick. Medical, Dental, Vision, FSA, 401(k) with match, and numerous other benefit options available. Equal Employment Opportunity
H. Betti Industries, Inc, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply for This Position
Apply Now or contact us at: 800-524-2343. H. Betti Industries, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, national origin, gender, age, religion, disability, sexual orientation or status.
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Summary:
The Network/IT Help Desk Specialist will be responsible for maintaining and optimizing the company’s IT infrastructure with a strong focus on network administration and security. This includes diagnosing and resolving network connectivity issues, managing hardware and software installations, and ensuring reliable system performance across all business locations. Responsibilities
Provide technical support for issues related to computer systems, software, and hardware. Respond to help desk tickets and resolve issues in a timely manner. Provide solutions and advice on technical issues. Document technical issues and team member interactions. Attend training sessions and conferences to stay current with best practices on how to help team members with technical issues. Install, configure, and maintain computer hardware, software, and peripherals. Troubleshoot and resolve technical problems remotely and in person. Escalate unresolved issues to the appropriate IT teams. Create and maintain documentation for IT processes and procedures. Develop manuals for technical training. Assist with IT projects and initiatives as needed. Keep up to date with the latest technologies and IT trends. Use feedback from team members to improve problem-solving techniques and customer service. Perform regular maintenance activities, including updates, patches, and backups to ensure optimal system performance and security. Provide technical assistance and advice to end-users, both remotely and on-site, to address hardware and software-related issues. Resolve laptop, desktop, and other IT hardware problems. Ensure the operation of the O365 Suite Applications, covering security, availability, performance, interoperability, and reliability. Resolve Office 365 problems, including connectivity and mobility. Manage and support system backup and disaster recovery processes using VMware options for virtual machines. Design, configure, and maintain all network hardware and software—including routers, switches, firewalls, and access points—to ensure secure, high-performance connectivity. Monitor, analyze, and optimize network performance using diagnostic tools; identify root causes of latency, bottlenecks, or packet loss, and implement solutions to ensure network uptime. Provide technical support to end-users for connectivity and network-related issues. Monitor for unauthorized access and network vulnerabilities. Plan and execute network upgrades, expansions, or migrations. Implement and maintain backup procedures for network devices and configurations. Administer network security, including firewall configurations, VPN management, and intrusion detection/prevention systems. Conduct regular network performance assessments and capacity planning to ensure scalability and uptime. Collaborate with vendors and service providers to resolve complex connectivity or performance issues. Document network architecture, topology, and configuration changes for internal reference and compliance. Performs other duties as assigned by management. Qualifications
4+ years of experience in a help desk or technical support role. 2+ years of experience in a networking role. Bachelor’s degree in Computer Science, Information Technology, Networking, or a related field (or equivalent experience) preferred. Professional certifications such as CompTIA Network+, CCNA, or CCNP are strongly preferred; additional Microsoft or VMware certifications are a plus. Knowledge of ITIL best practices is a plus. Strong knowledge of computer hardware, software, and peripherals. Excellent problem-solving and troubleshooting skills. Ability to prioritize and manage multiple tasks. Excellent communication and customer service skills. Experience with help desk ticketing systems. Strong understanding of networking principles, including TCP/IP, VLANs, subnets, routing, switching, DNS, DHCP, and VPNs. Ability to work independently and in a team environment. Experience in network equipment configuration and resolution of network problems. Experience in the administration of Windows-based servers and associated technologies like Active Directory, Group Policy, data storage, DNS, etc., under the supervision of a senior administrator. Experience in the creation of new user accounts, allocation of permissions in Active Directory and O365. Knowledge of network principles like VLANs, subnets, and VPNs. Familiarity with macOS, iOS, Windows, and server operating systems. Proficiency in Microsoft technologies (Windows Server, AD, SQL, IIS) and cloud computing, particularly Microsoft Azure. Experience in implementing and managing VMware technologies, including vSphere/ESX, VMware View, vCenter, and Site Recovery Manager. Experience managing enterprise network firewalls (e.g., Fortinet, Cisco ASA, SonicWall) and wireless networks. Knowledge of network security best practices, including access control, patch management, and endpoint protection. Compensation and Benefits
Competitive salary; commensurate with experience. Casual work environment. Paid Holiday, Vacation and Sick. Medical, Dental, Vision, FSA, 401(k) with match, and numerous other benefit options available. Equal Employment Opportunity
H. Betti Industries, Inc, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply for This Position
Apply Now or contact us at: 800-524-2343. H. Betti Industries, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, national origin, gender, age, religion, disability, sexual orientation or status.
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