Good Shepherd Services
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We are looking for a
Director for Learning and Development
who will guide Good Shepherd Services’ commitment to being a learning organization. Reports to:
Chief of Mission and Learning Officer Location:
305 7 th Ave., New York, NY 10001/Hybrid Hours:
35 hours, exempt (3 days in office; 2 days WFH) As a superstar candidate: You are an accomplished adult learning theories practitioner You have significant experience with instructional design, including the ADDIE and SAM models You are culturally competent, emotionally intelligent, and have strong interpersonal skills You are a street-smart critical thinker who asks insightful questions You have advanced project management and strategic program development skills You are highly flexible, can course-correct, take risks, and enthusiastically embrace change You are a dynamic communicator in online, hybrid, and face-to-face venues You are a fabulous team builder with exceptional leadership skills and a coaching mindset You have a passion for GSS’ mission and values, belonging and inclusion, and community-building You work from strength-based, youth and family development, and trauma-informed perspectives You see the bigger picture and get to the heart of the matter Major Duties
Leadership
Connect a strategic vision of departmental goals to the agency strategic plan Supervise a dynamic team of Learning & Development Department staff; currently five staff – a LMS Coordinator, a Senior Learning and Development Coordinator, and 3 Learning and Development Coordinators Find and share external best practices with program leadership, HR and L&D and Mission and Learning colleagues Serve as a leader on the Mission and Learning team Participate in Mission and Learning leadership team meetings Project Management and Strategic Program Development
Engage in ongoing training needs assessment and development of responsive learning pathways for each major program area, leveraging e-learning, hybrid, on-site localized training Oversee delivery of day-to-day learning and development offerings; ensure they are aligned with multiple criteria, including department goals, program needs, required trainings, and the agency strategic plan Leverage other free or low-cost training opportunities across the city, such as the ACS Workforce Institute and COFCCA Collaborate with the Chief of Mission and Learning Officer and Assistant Director of Organization Development to provide training that aligns with agency belonging and inclusion efforts Convene a Curriculum & Content committee that includes mental health and well-being, belonging and inclusion, and the L&D team to ensure training and curriculum aligns that meets twice per year Translate organizational and programmatic needs into integrated learning and development plans that takes into consideration functional and professional skills, career development actions, and funder and governing body requirements Create innovative approaches to learning and talent development challenges that look beyond conventional wisdom to create impactful change Develop online, hybrid, and face-to-face workshops around program needs Identify and manage multiple vendors, as well as internal and external consultants, to assist in program design and execution, including Cornerstone and LMS management Manage the LMS system; create curriculums/playlists for the different programs around compliance and regulatory trainings; use version control to manage multiple iterations of learning content Engaging and Dynamic Communication Skills
Oversee consistent, high-quality communication and marketing materials that highlight learning and development opportunities Engage with department members to enhance productivity, collaboration, and clarity of communication Facilitate online, hybrid, and face-to-face workshops as needed Compliance
Partner with staff to respond strategically to audits and reporting requests from external partners and within the agency; this includes ACS reporting, MMC reporting, program compliance reporting Develop reporting systems that meet the regulatory and management needs across a broad array of GSS programs Oversee L&D compliance and accreditation responsibilities Work on projects and opportunities as organizational needs emerge Additional Qualifications: Bachelor’s degree in organizational development, adult learning, social work or related field or 5 years’ experience in learning and development required. Experience with learning management systems preferred, especially Cornerstone Knowledge of adult learning styles such as participative training design, group dynamics, significant experience with instructional design, including the ADDIE and SAM models Experience in social services strongly preferred Strong expertise in developing, editing, and collaborating on content Microsoft 365, Teams, SharePoint, and Office Experience with Asana Ability to use public transportation for travel to program locations throughout Brooklyn, Manhattan and the Bronx
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Director for Learning and Development
who will guide Good Shepherd Services’ commitment to being a learning organization. Reports to:
Chief of Mission and Learning Officer Location:
305 7 th Ave., New York, NY 10001/Hybrid Hours:
35 hours, exempt (3 days in office; 2 days WFH) As a superstar candidate: You are an accomplished adult learning theories practitioner You have significant experience with instructional design, including the ADDIE and SAM models You are culturally competent, emotionally intelligent, and have strong interpersonal skills You are a street-smart critical thinker who asks insightful questions You have advanced project management and strategic program development skills You are highly flexible, can course-correct, take risks, and enthusiastically embrace change You are a dynamic communicator in online, hybrid, and face-to-face venues You are a fabulous team builder with exceptional leadership skills and a coaching mindset You have a passion for GSS’ mission and values, belonging and inclusion, and community-building You work from strength-based, youth and family development, and trauma-informed perspectives You see the bigger picture and get to the heart of the matter Major Duties
Leadership
Connect a strategic vision of departmental goals to the agency strategic plan Supervise a dynamic team of Learning & Development Department staff; currently five staff – a LMS Coordinator, a Senior Learning and Development Coordinator, and 3 Learning and Development Coordinators Find and share external best practices with program leadership, HR and L&D and Mission and Learning colleagues Serve as a leader on the Mission and Learning team Participate in Mission and Learning leadership team meetings Project Management and Strategic Program Development
Engage in ongoing training needs assessment and development of responsive learning pathways for each major program area, leveraging e-learning, hybrid, on-site localized training Oversee delivery of day-to-day learning and development offerings; ensure they are aligned with multiple criteria, including department goals, program needs, required trainings, and the agency strategic plan Leverage other free or low-cost training opportunities across the city, such as the ACS Workforce Institute and COFCCA Collaborate with the Chief of Mission and Learning Officer and Assistant Director of Organization Development to provide training that aligns with agency belonging and inclusion efforts Convene a Curriculum & Content committee that includes mental health and well-being, belonging and inclusion, and the L&D team to ensure training and curriculum aligns that meets twice per year Translate organizational and programmatic needs into integrated learning and development plans that takes into consideration functional and professional skills, career development actions, and funder and governing body requirements Create innovative approaches to learning and talent development challenges that look beyond conventional wisdom to create impactful change Develop online, hybrid, and face-to-face workshops around program needs Identify and manage multiple vendors, as well as internal and external consultants, to assist in program design and execution, including Cornerstone and LMS management Manage the LMS system; create curriculums/playlists for the different programs around compliance and regulatory trainings; use version control to manage multiple iterations of learning content Engaging and Dynamic Communication Skills
Oversee consistent, high-quality communication and marketing materials that highlight learning and development opportunities Engage with department members to enhance productivity, collaboration, and clarity of communication Facilitate online, hybrid, and face-to-face workshops as needed Compliance
Partner with staff to respond strategically to audits and reporting requests from external partners and within the agency; this includes ACS reporting, MMC reporting, program compliance reporting Develop reporting systems that meet the regulatory and management needs across a broad array of GSS programs Oversee L&D compliance and accreditation responsibilities Work on projects and opportunities as organizational needs emerge Additional Qualifications: Bachelor’s degree in organizational development, adult learning, social work or related field or 5 years’ experience in learning and development required. Experience with learning management systems preferred, especially Cornerstone Knowledge of adult learning styles such as participative training design, group dynamics, significant experience with instructional design, including the ADDIE and SAM models Experience in social services strongly preferred Strong expertise in developing, editing, and collaborating on content Microsoft 365, Teams, SharePoint, and Office Experience with Asana Ability to use public transportation for travel to program locations throughout Brooklyn, Manhattan and the Bronx
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