Iron Mountain
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Release of Information Specialist- Casual/Contract Role
Monday - Friday, 7:30 - 4:00 pm, $22.00-$25.00 Responsibilities:
As part of the Release of Information Team, interprets and responds to requests for protected health information. Ensures the privacy of the patient by safeguarding and protecting protected health information in the performance of duties. Fulfills release of information requests in an accurate and professional manner within timeframes established in contracted Service Level Agreements with the customer. Key Skills, Requirements and Competencies:
Process all requests for release of information by locating and retrieving the corresponding protected health information in a timely and efficient manner and as prescribed by Iron Mountain policies and procedures. Reproduce the requested information according to Service Level Agreement timeframes and in accordance with the authorization and/or legal requirements (e.g., subpoena) and methodology established by the customer or Iron Mountain Record Center (i.e., fax, scan, photocopy). Identify the status type for the request for information (walk-in, fax request, pre-payment) and enter pertinent data into the release of information tracking application. Verify the accuracy and quality of reproduced work and data entry prior to providing information to the requestor. Generate cover letters (based on the status type), pre-payment notices and invoices and mail information to the requestor. Utilize a variety of computer systems (from the facility and Iron Mountain) and maintain procedural consistency as delineated by the facility and/or Iron Mountain Record Center. Perform other duties as assigned. Demonstrated ability to maintain a high level of confidentiality regarding patient information. Knowledge of HIPAA preferred. High comfort level with computer programs and software. Proficiency with data entry functions. Strong organizational and interpersonal skills; attention to detail and the ability to multitask. Solid oral and written communication skills. Must be able to interpret Iron Mountain Release of Information Guidelines for validation of all ROI requests received. Must be able to identify problem ROI requests and escalate to supervisor/manager for direction. Must be able to identify issues impacting ability to perform duties as assigned. Failure to perform duties in accordance with Iron Mountain policies and procedures may result in violation of Federal (HIPAA) and State regulations pertaining to the release of protected health information (PHI). Licenses & Certifications Required: Credentialed resources (e.g. Registered Health Information Technician (R.H.I.T.)) must maintain continuing education requirements to retain credentials. Education/Experience: High School Diploma or GED required, associate’s degree preferred, R.H.I.T. desired / A minimum of 1-3 years of customer service experience, records management or healthcare experience required. We are committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com.
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Monday - Friday, 7:30 - 4:00 pm, $22.00-$25.00 Responsibilities:
As part of the Release of Information Team, interprets and responds to requests for protected health information. Ensures the privacy of the patient by safeguarding and protecting protected health information in the performance of duties. Fulfills release of information requests in an accurate and professional manner within timeframes established in contracted Service Level Agreements with the customer. Key Skills, Requirements and Competencies:
Process all requests for release of information by locating and retrieving the corresponding protected health information in a timely and efficient manner and as prescribed by Iron Mountain policies and procedures. Reproduce the requested information according to Service Level Agreement timeframes and in accordance with the authorization and/or legal requirements (e.g., subpoena) and methodology established by the customer or Iron Mountain Record Center (i.e., fax, scan, photocopy). Identify the status type for the request for information (walk-in, fax request, pre-payment) and enter pertinent data into the release of information tracking application. Verify the accuracy and quality of reproduced work and data entry prior to providing information to the requestor. Generate cover letters (based on the status type), pre-payment notices and invoices and mail information to the requestor. Utilize a variety of computer systems (from the facility and Iron Mountain) and maintain procedural consistency as delineated by the facility and/or Iron Mountain Record Center. Perform other duties as assigned. Demonstrated ability to maintain a high level of confidentiality regarding patient information. Knowledge of HIPAA preferred. High comfort level with computer programs and software. Proficiency with data entry functions. Strong organizational and interpersonal skills; attention to detail and the ability to multitask. Solid oral and written communication skills. Must be able to interpret Iron Mountain Release of Information Guidelines for validation of all ROI requests received. Must be able to identify problem ROI requests and escalate to supervisor/manager for direction. Must be able to identify issues impacting ability to perform duties as assigned. Failure to perform duties in accordance with Iron Mountain policies and procedures may result in violation of Federal (HIPAA) and State regulations pertaining to the release of protected health information (PHI). Licenses & Certifications Required: Credentialed resources (e.g. Registered Health Information Technician (R.H.I.T.)) must maintain continuing education requirements to retain credentials. Education/Experience: High School Diploma or GED required, associate’s degree preferred, R.H.I.T. desired / A minimum of 1-3 years of customer service experience, records management or healthcare experience required. We are committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com.
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