Field Service Intro Representatives (Experienced or Senior)

**Boeing Commercial Airplanes** is looking for **Field Service Intro Representatives (Experienced or Senior)** to support our airline customers at our customer facility in **Seal Beach, California** or**Seattle, Washington** offices.* Use multi-disciplined technical expertise & company knowledge to assist the customer to achieve and sustain a high level of 737, 777 and/or 787 (and other legacy models) dispatch reliability and proficiency in the operation & maintenance of company products by investigating product problems, determining cause, and developing & implementing corrective action.* Understand customer expectations and assist the customer in interpreting and using support data & documents, provide technical On-the-Job training of aircraft systems and Boeing products and services* Act as the on-site liaison between The Boeing Company & customer personnel of widely varying backgrounds* Work unsupervised for extended periods of time, in a wide variety of cultural & economic environments* Provide technical & operational product data to Boeing organizations* Extensive travel is required; multiple / continuous short-term assignments* The position requires proven critical thinking and communication skills plus the ability to work independently as well as within a team* Requires the ability to communicate effectively with all levels of managements and customers* FSR must be willing to work at any hour; any length of time; i.e. on-call 24 hours per day, 7 days per week, as the job requires* FSR will be sent on multiple / continuous airplane introduction assignments ranging from 30-90 days and based in Seattle, WA, between assignments.* Experience in 737, 777 and/or 787 Operations, Systems, Avionics, Engineering and/or Flight Test preferred. Experience in 767, 747, or other legacy models is desirable* Prior customer support experience desired* Contingent on model-based experience and business needs, selected candidate will be part of the 737MAX, 777X or the 787EIS (Entry Into Service) teams* Bachelors of Science Degree in engineering, engineering technology and/or an FAA Airframe & Powerplant license (or equivalent certification or military experience/training).* 3+ years of experience understanding and communicating technical issues.* 3+ years of experience navigating aircraft maintenance documents (AMM, IPC, MPD, SRM, WDM etc.)* Must hold or ability to obtain and maintain a valid travel passport.* Ability to travel internationally up to of 75%.* Must be willing to be on call 24x7 as required to support emergent airline customer requirements.* 5+ years of related work experience or an equivalent combination of education and experience.* 5+ years of experience with 737, 777 or 787 Operations, Systems, Avionics, engineering and/or Flight Test preferred* 5+ years of experience using strong verbal and written communication skills* 3+ years of experience coordinating technical solutions for airline customers* Be able to travel for repeated short-term assignments* Be willing to accept back to back assignments both foreign and domestic* Prefer prior experience in a Customer Support organization* Must be familiar with 737, 777, 787 or other models airplane systems, aircraft ramp environment, airline operations and aircraft troubleshooting #J-18808-Ljbffr