Medica
Overview
Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We are a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. The Workforce Management Analyst develops volume forecasts based on historical and modified/expected internal and external trends. Justifies volume forecast using appropriate assumptions and business rationale. Performs other duties as assigned. Key Responsibilities
Develops FTE forecast within an operational budget using productivity assumptions and related improvements for a specific business area Reconciles forecasts and assumptions in a workforce management model Qualifications
Required: Bachelor\'s degree or equivalent experience in related field Required: 5 years of work experience beyond degree Preferred Qualifications
Prior medium to large operational call-center background preferred Ability to create, maintain, and provide accurate forecasts and optimized schedules to successfully meet service level targets and align with annual budget management goals Advanced skills with Microsoft Excel and data analytics Ability to prioritize workload, meet deadlines, and perform multiple tasks with attention to detail Strong organization, problem-solving, and analytical skills Ability to communicate clearly and professionally to all levels of management Prior experience with Five9 and Verint preferred; Avaya CMS Supervisor acceptable Prior experience with data visualization tools such as QlikSense, Tableau, or Power BI preferred Location & Work Arrangement
This position is an Office role requiring onsite work approximately 3 days per week. Open to candidates located near Minnetonka, MN or Madison, WI. Compensation & Benefits
The full salary range is $68,800 – $118,000. The typical hiring salary range is $68,800 – $103,215. Compensation may vary based on education, work experience, certifications/licensure, scope and responsibility, internal pay equity, and external market data. Medica offers a generous total rewards package including medical, dental, vision, PTO, holidays, paid volunteer time off, 401K contributions, caregiver services, and other benefits. The compensation and benefits information is provided as of the posting date and is subject to change at any time, with or without notice, in accordance with applicable law. Eligibility & Equal Opportunity
Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Job Function & Industry
Job function: Project Management and Information Technology Industries: Insurance Note
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Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We are a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. The Workforce Management Analyst develops volume forecasts based on historical and modified/expected internal and external trends. Justifies volume forecast using appropriate assumptions and business rationale. Performs other duties as assigned. Key Responsibilities
Develops FTE forecast within an operational budget using productivity assumptions and related improvements for a specific business area Reconciles forecasts and assumptions in a workforce management model Qualifications
Required: Bachelor\'s degree or equivalent experience in related field Required: 5 years of work experience beyond degree Preferred Qualifications
Prior medium to large operational call-center background preferred Ability to create, maintain, and provide accurate forecasts and optimized schedules to successfully meet service level targets and align with annual budget management goals Advanced skills with Microsoft Excel and data analytics Ability to prioritize workload, meet deadlines, and perform multiple tasks with attention to detail Strong organization, problem-solving, and analytical skills Ability to communicate clearly and professionally to all levels of management Prior experience with Five9 and Verint preferred; Avaya CMS Supervisor acceptable Prior experience with data visualization tools such as QlikSense, Tableau, or Power BI preferred Location & Work Arrangement
This position is an Office role requiring onsite work approximately 3 days per week. Open to candidates located near Minnetonka, MN or Madison, WI. Compensation & Benefits
The full salary range is $68,800 – $118,000. The typical hiring salary range is $68,800 – $103,215. Compensation may vary based on education, work experience, certifications/licensure, scope and responsibility, internal pay equity, and external market data. Medica offers a generous total rewards package including medical, dental, vision, PTO, holidays, paid volunteer time off, 401K contributions, caregiver services, and other benefits. The compensation and benefits information is provided as of the posting date and is subject to change at any time, with or without notice, in accordance with applicable law. Eligibility & Equal Opportunity
Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Job Function & Industry
Job function: Project Management and Information Technology Industries: Insurance Note
Get notified about new Workforce Management Analyst jobs in Hopkins, MN.
#J-18808-Ljbffr