Customer Experience Coor

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers, or Retail Stores—TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Position: Front End Supervisor We are seeking a Front End Supervisor responsible for overseeing the customer service experience at the front of the store. The role involves leading a team of Associates to ensure prompt, courteous service and the promotion of loyalty programs. The supervisor models excellent customer service, maintains store organization, and supports store operations. Ensure a positive customer experience by providing excellent service and addressing concerns promptly. Promote a culture of honesty, integrity, and confidentiality. Train and mentor Associates on front-end principles and customer service techniques. Support the team in personalizing the customer experience and promoting loyalty programs. Manage register assignments, POS coverage, and breaks for Associates. Communicate effectively with management and staff regarding priorities and updates. Provide feedback and recognition to team members. Collaborate with management on training needs to improve team effectiveness. Ensure compliance with labor laws, store policies, and safety standards. Promote credit and loyalty programs and support shrink reduction initiatives. Maintain a safe environment and promote safety awareness. Perform other duties as assigned to support store operations. Qualifications: Flexible availability, including nights and weekends. Strong understanding of merchandising and customer service. Ability to multitask and adapt to changing priorities. Excellent communication, organizational, and leadership skills. At least 1 year of retail experience and 6 months of leadership experience. Benefits: Our benefits include associate discounts, EAP, health insurance options, 401(k) with company match, paid time off, and various discounts. We also provide support for professional development and a supportive work environment. All employment decisions are made without regard to protected characteristics, and reasonable accommodations are provided in compliance with applicable laws. Location and Compensation: Address: 250 West 57th Street, New York, NY Starting pay range: $17.50 to $18.00 per hour, based on experience and qualifications.

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