Oak View Group
Box Office Assistant Manager | Part-Time | Palm Springs Plaza Theatre
Oak View Group, Palm Springs, California, United States, 92292
Box Office Assistant Manager | Part-Time | Palm Springs Plaza Theatre
Oak View Group is seeking a Box Office Assistant Manager to support the box office operations, ticketing, and guest experience at the Palm Springs Plaza Theatre. The role includes supervising box office staff, managing ticketing systems, handling escalated customer concerns, and ensuring accurate financial reporting. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced, team-oriented environment. Responsibilities
Assist the Box Office Manager in the daily operations of the box office, including opening and closing procedures. Supervise and support box office staff, providing training, direction, and ongoing performance feedback. Oversee ticket sales, exchanges, refunds, and will-call distribution using the ticketing system Ticketmaster (TM1, Archtics, Host). Ensure excellent customer service is delivered to patrons in-person and via phone/email. Troubleshoot ticketing or access issues and handle escalated customer service concerns. Monitor ticket inventory, pricing, and seating charts; communicate updates and event changes to other departments. Assist with preparing and reconciling daily sales reports and financial records. Maintain up-to-date knowledge of all events, policies, and promotions. Help create and enforce box office policies and procedures. Step in to act as Box Office Manager in their absence. Assist management with scheduling and supervision of box office staff. Provide general administrative support to ticket representatives and manage office needs. Support at events on the night of shows as needed. Other duties assigned by management. Qualifications
1-2 years of related work experience. Experience in a Box Office/Entertainment Venue is a plus but not required. Ability to engage positively with employees and industry contacts, organize, problem-solve, and manage time in a high-pressure environment. Competitive, self-motivated, and team-first attitude with strong communication skills (oral and written). High level of professionalism, integrity, and ability to handle sensitive information. Ability to work flexible hours including evenings, weekends, and holidays. Proficiency with Microsoft Office (Outlook, Excel, Word) and Google Docs. Familiarity with Ticketmaster or other ticketing platforms is a plus. Pay and Benefits
Hourly rate: $25.00-$29.00. Benefits for Part-Time roles include a 401(k) Savings Plan and 401(k) matching. About the Venue
Our goal is to prepare this one-of-a-kind community facility for its “Next Act” by upgrading systems, seating, sound, and lighting, and ensuring ADA accessibility. The Plaza Theatre restoration is underway and anticipated to open in late 2025, partnering with Oak View Group to bring diverse high-quality programming to the community. Location
Palm Springs, CA
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Oak View Group is seeking a Box Office Assistant Manager to support the box office operations, ticketing, and guest experience at the Palm Springs Plaza Theatre. The role includes supervising box office staff, managing ticketing systems, handling escalated customer concerns, and ensuring accurate financial reporting. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced, team-oriented environment. Responsibilities
Assist the Box Office Manager in the daily operations of the box office, including opening and closing procedures. Supervise and support box office staff, providing training, direction, and ongoing performance feedback. Oversee ticket sales, exchanges, refunds, and will-call distribution using the ticketing system Ticketmaster (TM1, Archtics, Host). Ensure excellent customer service is delivered to patrons in-person and via phone/email. Troubleshoot ticketing or access issues and handle escalated customer service concerns. Monitor ticket inventory, pricing, and seating charts; communicate updates and event changes to other departments. Assist with preparing and reconciling daily sales reports and financial records. Maintain up-to-date knowledge of all events, policies, and promotions. Help create and enforce box office policies and procedures. Step in to act as Box Office Manager in their absence. Assist management with scheduling and supervision of box office staff. Provide general administrative support to ticket representatives and manage office needs. Support at events on the night of shows as needed. Other duties assigned by management. Qualifications
1-2 years of related work experience. Experience in a Box Office/Entertainment Venue is a plus but not required. Ability to engage positively with employees and industry contacts, organize, problem-solve, and manage time in a high-pressure environment. Competitive, self-motivated, and team-first attitude with strong communication skills (oral and written). High level of professionalism, integrity, and ability to handle sensitive information. Ability to work flexible hours including evenings, weekends, and holidays. Proficiency with Microsoft Office (Outlook, Excel, Word) and Google Docs. Familiarity with Ticketmaster or other ticketing platforms is a plus. Pay and Benefits
Hourly rate: $25.00-$29.00. Benefits for Part-Time roles include a 401(k) Savings Plan and 401(k) matching. About the Venue
Our goal is to prepare this one-of-a-kind community facility for its “Next Act” by upgrading systems, seating, sound, and lighting, and ensuring ADA accessibility. The Plaza Theatre restoration is underway and anticipated to open in late 2025, partnering with Oak View Group to bring diverse high-quality programming to the community. Location
Palm Springs, CA
#J-18808-Ljbffr