Social Finance, Inc. (SoFi)
Fraud Specialist, Investigations
Social Finance, Inc. (SoFi), Cottonwood Heights, Utah, United States
Overview
Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way.
Join us to invest in yourself, your career, and the financial world. The role We are seeking a Fraud Specialist to join our Fraud Operations team. Our candidate will be responsible to conduct thorough fraud investigations on SoFi Products. What you’ll do
Provide internal support for less complex fraud-related tasks to enhance production and manage work volumes, escalating cases for further review as needed. Complete and submit simple Unusual Activity Reports. Serve as a liaison between Omni and Fraud Investigations. Support Omni when necessary to ensure SLA is met. Execute thorough fraud reviews to confirm fraud and define appropriate next steps. Research and gather information, engaging with members, third parties, and/or financial institutions as necessary to clarify applicant statements. Safeguard the institution against fraud-related financial losses. Ensure strict compliance with departmental standards and established processes. Contribute to a culture of accountability, collaboration, agility, innovation, and excellence. What you’ll need
1-2+ years of direct fraud experience is mandatory. Exceptional knowledge of SoFi products and operational processes. Demonstrated ability to establish strong peer relationships and communicate effectively with leadership, and external partners. Strong, detail-oriented written communication skills. Excellent time management, and organizational skills. Demonstrated ability to adapt quickly to a fast-paced environment. Proficiency in Google Workspace applications (Sheets, Docs, Slides, etc.). Foundational understanding of bank operations, industry trends, best practices, and relevant federal and state banking regulations. Strong knowledge of Standard Operational Procedures and a process-oriented approach. Exceptional critical thinking and problem-solving skills to make independent, well-supported judgmental decisions based on research. High degree of responsibility, ownership, and accountability for work outcomes. Thrive in a dynamic, and team-focused work environment. Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. Pay range: $25.20 - $38.50 Payment frequency: Hourly This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above. To view all of our comprehensive and competitive benefits, visit our
Benefits at SoFi
page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles. Apply for this position
Fraud Specialist, Investigations Operations 2 Locations Terms and Conditions Apply. SOFI RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS AND BENEFITS AT ANY TIME WITHOUT NOTICE. To qualify, a borrower must be a U.S. citizen or other eligible status and meet SoFi's underwriting requirements. Not all borrowers receive the lowest rate. Lowest rates reserved for the most creditworthy borrowers. If approved, your actual rate will be within the range of rates listed above and will depend on a variety of factors, including term of loan, evaluation of your creditworthiness, years of professional experience, income, and a variety of other factors. Rates and Terms are subject to change at anytime without notice and are subject to state restrictions. SoFi refinance loans are private loans and do not have the same repayment options that the federal loan program offers, or may become available, such as Income Based Repayment or Income Contingent Repayment or PAYE. Licensed by the Department of Financial Protection and Innovation under the California Financing Law License No. 6054612. SoFi loans are originated by SoFi Lending Corp. or an affiliate, NMLS # 696891. (www.nmlsconsumeraccess.org) To check the rates and terms you qualify for, SoFi conducts a soft credit pull that will not affect your credit score. However, if you choose a product and continue your application, we will request your full credit report from one or more consumer reporting agencies, which is considered a hard credit pull and may affect your credit.
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Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way.
Join us to invest in yourself, your career, and the financial world. The role We are seeking a Fraud Specialist to join our Fraud Operations team. Our candidate will be responsible to conduct thorough fraud investigations on SoFi Products. What you’ll do
Provide internal support for less complex fraud-related tasks to enhance production and manage work volumes, escalating cases for further review as needed. Complete and submit simple Unusual Activity Reports. Serve as a liaison between Omni and Fraud Investigations. Support Omni when necessary to ensure SLA is met. Execute thorough fraud reviews to confirm fraud and define appropriate next steps. Research and gather information, engaging with members, third parties, and/or financial institutions as necessary to clarify applicant statements. Safeguard the institution against fraud-related financial losses. Ensure strict compliance with departmental standards and established processes. Contribute to a culture of accountability, collaboration, agility, innovation, and excellence. What you’ll need
1-2+ years of direct fraud experience is mandatory. Exceptional knowledge of SoFi products and operational processes. Demonstrated ability to establish strong peer relationships and communicate effectively with leadership, and external partners. Strong, detail-oriented written communication skills. Excellent time management, and organizational skills. Demonstrated ability to adapt quickly to a fast-paced environment. Proficiency in Google Workspace applications (Sheets, Docs, Slides, etc.). Foundational understanding of bank operations, industry trends, best practices, and relevant federal and state banking regulations. Strong knowledge of Standard Operational Procedures and a process-oriented approach. Exceptional critical thinking and problem-solving skills to make independent, well-supported judgmental decisions based on research. High degree of responsibility, ownership, and accountability for work outcomes. Thrive in a dynamic, and team-focused work environment. Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. Pay range: $25.20 - $38.50 Payment frequency: Hourly This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above. To view all of our comprehensive and competitive benefits, visit our
Benefits at SoFi
page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles. Apply for this position
Fraud Specialist, Investigations Operations 2 Locations Terms and Conditions Apply. SOFI RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS AND BENEFITS AT ANY TIME WITHOUT NOTICE. To qualify, a borrower must be a U.S. citizen or other eligible status and meet SoFi's underwriting requirements. Not all borrowers receive the lowest rate. Lowest rates reserved for the most creditworthy borrowers. If approved, your actual rate will be within the range of rates listed above and will depend on a variety of factors, including term of loan, evaluation of your creditworthiness, years of professional experience, income, and a variety of other factors. Rates and Terms are subject to change at anytime without notice and are subject to state restrictions. SoFi refinance loans are private loans and do not have the same repayment options that the federal loan program offers, or may become available, such as Income Based Repayment or Income Contingent Repayment or PAYE. Licensed by the Department of Financial Protection and Innovation under the California Financing Law License No. 6054612. SoFi loans are originated by SoFi Lending Corp. or an affiliate, NMLS # 696891. (www.nmlsconsumeraccess.org) To check the rates and terms you qualify for, SoFi conducts a soft credit pull that will not affect your credit score. However, if you choose a product and continue your application, we will request your full credit report from one or more consumer reporting agencies, which is considered a hard credit pull and may affect your credit.
#J-18808-Ljbffr