OSI Systems, Inc.
Electrical - Mechanical Technical support
OSI Systems, Inc., Torrance, California, United States, 90504
Overview
Rapiscan Systems, Inc. designs, manufactures and markets security and inspection systems worldwide. Our products range from hand held metal detectors to Real Time Tomography used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs, money, and other contraband. Rapiscan Systems security and inspection devices can be found in airports, border crossings, railway stations, seaports and terminals, government and military installations and nuclear facilities. We are looking for a Technical Support Technician to join our team. This individual will work independently with very limited supervision, perform field service functions by providing detailed support for installing, troubleshooting, maintaining, and servicing all Rapiscan security products at customer sites. They typically handle complex products and more complex problems as needed. Responsibilities
Provides technical support for Field Service Technicians, customers, and service providers for installing, troubleshooting, and maintaining x-ray security systems using Network Operation Center (NOC), built-in diagnostics and external test equipment. Delivers instruction and/or carries out and records all maintenance tasks. Instructs, diagnoses, and repairs or replaces malfunctioning components as required. Provides instruction and/or sets up and utilizes specialized test and diagnostic equipment to isolate malfunctions. Renders instruction and/or conducts equipment/system acceptance testing following established procedures. Conducts field service engineer (FSE), provider and customer training as needed. Performs systems demonstrations. Prepares and documents the details of the fix to the problem from each customer site upon completion of the visit. Inputs information into Rapiscan’s ERP, as well as an internally designed database. Coordinates direct communications with the customer as required. Provides statistical analysis of various departmental data, field failures, call closure rate, etc. Maintains service call database and updates technical support action item log. Ensures that billing, filing, and paperwork processes are complete, accurate and on time. Upholds the Company’s core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrates behavior consistent with the Company’s Code of Ethics and Conduct. Reports quality problems or defects to management for corrective action to avoid recurrence. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications
Associate degree in engineering or equivalent work experience; technical school or military training in engineering technology may be substituted for degree. Minimum of 7 years of experience in a field service environment. Knowledge of engineering standards, equipment maintenance techniques and quality control procedures. Knowledge of electronic and mechanical assemblies, wiring diagrams and schematics. Knowledge of complex mechanical systems; familiarity with test equipment (DVM and oscilloscope); experience with high voltage and X-ray producing equipment preferred. Customer interface and communication skills, both verbal and written. Ability to effectively use Microsoft Office products such as Word and Excel. Willingness to work overtime as requested and non-standard hours, including weekends and holidays. Team player with ability to work under pressure in a fast-paced environment with minimal oversight. Available to travel on short notice, non-standard hours, weekends, and assist other field sites as required. Capable of lifting 50 pounds. Must be bilingual in English and Spanish. Must pass Electronic Questionnaires for Investigations Processing (e-QIP) system. Must be able to obtain a Sensitive Security Information (SSI) clearance. Note: The benefits information referenced here is illustrative and may vary by location and eligibility. NOTICE TO THIRD PARTY AGENCIES: OSI Systems, Inc. does not accept unsolicited resumes from recruiters or employment agencies. Any information submitted without a signed agreement may be used by OSI without financial obligation to the sender. Equal Opportunity Employer - Disability and Veterans. Know Your Rights. Poster Link: (EEOC Know Your Rights document).
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Rapiscan Systems, Inc. designs, manufactures and markets security and inspection systems worldwide. Our products range from hand held metal detectors to Real Time Tomography used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs, money, and other contraband. Rapiscan Systems security and inspection devices can be found in airports, border crossings, railway stations, seaports and terminals, government and military installations and nuclear facilities. We are looking for a Technical Support Technician to join our team. This individual will work independently with very limited supervision, perform field service functions by providing detailed support for installing, troubleshooting, maintaining, and servicing all Rapiscan security products at customer sites. They typically handle complex products and more complex problems as needed. Responsibilities
Provides technical support for Field Service Technicians, customers, and service providers for installing, troubleshooting, and maintaining x-ray security systems using Network Operation Center (NOC), built-in diagnostics and external test equipment. Delivers instruction and/or carries out and records all maintenance tasks. Instructs, diagnoses, and repairs or replaces malfunctioning components as required. Provides instruction and/or sets up and utilizes specialized test and diagnostic equipment to isolate malfunctions. Renders instruction and/or conducts equipment/system acceptance testing following established procedures. Conducts field service engineer (FSE), provider and customer training as needed. Performs systems demonstrations. Prepares and documents the details of the fix to the problem from each customer site upon completion of the visit. Inputs information into Rapiscan’s ERP, as well as an internally designed database. Coordinates direct communications with the customer as required. Provides statistical analysis of various departmental data, field failures, call closure rate, etc. Maintains service call database and updates technical support action item log. Ensures that billing, filing, and paperwork processes are complete, accurate and on time. Upholds the Company’s core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrates behavior consistent with the Company’s Code of Ethics and Conduct. Reports quality problems or defects to management for corrective action to avoid recurrence. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications
Associate degree in engineering or equivalent work experience; technical school or military training in engineering technology may be substituted for degree. Minimum of 7 years of experience in a field service environment. Knowledge of engineering standards, equipment maintenance techniques and quality control procedures. Knowledge of electronic and mechanical assemblies, wiring diagrams and schematics. Knowledge of complex mechanical systems; familiarity with test equipment (DVM and oscilloscope); experience with high voltage and X-ray producing equipment preferred. Customer interface and communication skills, both verbal and written. Ability to effectively use Microsoft Office products such as Word and Excel. Willingness to work overtime as requested and non-standard hours, including weekends and holidays. Team player with ability to work under pressure in a fast-paced environment with minimal oversight. Available to travel on short notice, non-standard hours, weekends, and assist other field sites as required. Capable of lifting 50 pounds. Must be bilingual in English and Spanish. Must pass Electronic Questionnaires for Investigations Processing (e-QIP) system. Must be able to obtain a Sensitive Security Information (SSI) clearance. Note: The benefits information referenced here is illustrative and may vary by location and eligibility. NOTICE TO THIRD PARTY AGENCIES: OSI Systems, Inc. does not accept unsolicited resumes from recruiters or employment agencies. Any information submitted without a signed agreement may be used by OSI without financial obligation to the sender. Equal Opportunity Employer - Disability and Veterans. Know Your Rights. Poster Link: (EEOC Know Your Rights document).
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