Accenture
Overview
Application/Cloud Support Team Lead/Consultant | Full time | Experience: 5-10 years Location: Bengaluru | Job No. ATCI-5178156-S1903617 Responsibilities
Lead the effort to design, build, and configure applications, acting as the primary point of contact. Design, configure, deploy, and maintain Cisco IP Telephony solutions (CUCM, Unity, Expressway, etc.). Administer and support Genesys Contact Center solutions (Cloud or On-Prem). Collaborate with global vendors and internal stakeholders to ensure seamless communication services across regions. Monitor, troubleshoot, and resolve complex telephony and contact center issues. Oversee integration between telephony systems and other enterprise applications (e.g., CRMs, ticketing systems). Support and manage video conferencing platforms (Cisco Webex, Zoom, Microsoft Teams Rooms, etc.). Ensure systems are compliant with company security policies and telecom regulations. Participate in telecom transformation projects, migrations, and global rollouts. Create and maintain documentation for system configurations, procedures, and processes. Provide technical leadership in vendor evaluations and solution architecture. Qualifications
Must have: Unified Communication and Collaboration Operations, Genesys, CISCO IP Phone; 8+ years hands-on Cisco IP Telephony (CUCM, Unity, IM&P, Expressway, UCCX); experience with Genesys Contact Center platforms (PureCloud, PureEngage, Cloud CX). Strong understanding of SIP, VoIP, QoS, network protocols, and telecom infrastructure. Experience with global telecom and conferencing vendors; familiarity with video conferencing systems (Cisco Webex, Zoom, Polycom, Microsoft Teams). Certifications: Cisco CCNP Collaboration, Genesys Certifications, or equivalent. ITIL foundation knowledge or certification. Experience with automation and scripting (Python, PowerShell) is a plus. Minimum 5 years of Unified Communication and Collaboration Operations experience. Educational Qualification: 15 years full-time education. Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Fraud Awareness
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment. No one is ever required to pay for employment. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.
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Application/Cloud Support Team Lead/Consultant | Full time | Experience: 5-10 years Location: Bengaluru | Job No. ATCI-5178156-S1903617 Responsibilities
Lead the effort to design, build, and configure applications, acting as the primary point of contact. Design, configure, deploy, and maintain Cisco IP Telephony solutions (CUCM, Unity, Expressway, etc.). Administer and support Genesys Contact Center solutions (Cloud or On-Prem). Collaborate with global vendors and internal stakeholders to ensure seamless communication services across regions. Monitor, troubleshoot, and resolve complex telephony and contact center issues. Oversee integration between telephony systems and other enterprise applications (e.g., CRMs, ticketing systems). Support and manage video conferencing platforms (Cisco Webex, Zoom, Microsoft Teams Rooms, etc.). Ensure systems are compliant with company security policies and telecom regulations. Participate in telecom transformation projects, migrations, and global rollouts. Create and maintain documentation for system configurations, procedures, and processes. Provide technical leadership in vendor evaluations and solution architecture. Qualifications
Must have: Unified Communication and Collaboration Operations, Genesys, CISCO IP Phone; 8+ years hands-on Cisco IP Telephony (CUCM, Unity, IM&P, Expressway, UCCX); experience with Genesys Contact Center platforms (PureCloud, PureEngage, Cloud CX). Strong understanding of SIP, VoIP, QoS, network protocols, and telecom infrastructure. Experience with global telecom and conferencing vendors; familiarity with video conferencing systems (Cisco Webex, Zoom, Polycom, Microsoft Teams). Certifications: Cisco CCNP Collaboration, Genesys Certifications, or equivalent. ITIL foundation knowledge or certification. Experience with automation and scripting (Python, PowerShell) is a plus. Minimum 5 years of Unified Communication and Collaboration Operations experience. Educational Qualification: 15 years full-time education. Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Fraud Awareness
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment. No one is ever required to pay for employment. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.
#J-18808-Ljbffr