EECU Credit Union
Regional Retail Manager - Central Region
EECU Credit Union, Fort Worth, Texas, United States, 76102
Overview
EECU is looking for a driven and inspiring
Regional Retail Manager
to take charge and drive regional excellence in the Central region. The
Regional Retail Manager
is responsible for overseeing a network of branches within the Central region. Core Responsibilities
This role combines strategic leadership with a deep understanding of relationship-based banking to grow and retain private client relationships. Will drive performance across branches while creating a culture of high-touch, concierge-level service and personalized financial guidance. As an EECU ambassador, the Regional Manager represents the organization in the community, identifying referral and prospecting opportunities. This role leverages effective communication skills and credibility to build key internal and external partnerships. In a P&L environment, understanding financials and business drivers is essential for informed decision making. Blend traditional branch oversight with a consultative, private banking mindset to drive deposit and loan growth, wealth referrals, and exceptional member experiences. Guide branch teams in identifying and cultivating relationships and collaborating closely with wealth advisors, mortgage officers, and business banking partners to deliver tailored financial solutions. Lead financial center strategy and member satisfaction through visible leadership, performance management, partnerships, planning, and problem-solving. It sets and meets sales and budget goals by boosting production, profitability, and expense control. Conduct regular visits to financial centers, offer feedback, and coach Financial Center Managers to ensure consistent business processes and a branded member experience. Will report to the Vice President of Retail Sales. Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the SAFE Act. Responsible for compliance with all Federal and State rules and regulations pertaining to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg DD, Reg E, Reg CC, Reg Z, Reg B, FCRA/FACTA, and Service Members Civil Relief. Attends initial and ongoing annual Bank Secrecy Act training. Oversee a high-performing team of Financial Center Managers. Foster a positive employee environment and demonstrate accountability through member-focused decisions. Understand the financials and key business drivers and apply this knowledge to support decision making. Establishes a sales-focused environment by collaborating with product line partners to develop and implement new sales initiatives, private client strategies, and programs targeting key demographics. Acts as a substitute for the Financial Center Manager in the field and performs additional assigned duties. Develops and communicates market identity, manages sales processes, and ensures accountability for member service while meeting sales targets. Ensures adherence to internal controls, procedures, and risk policies. Supports member escalations and resolves complaints. Qualifications
College degree in business or related field preferred; requires 5-8 years in financial services experience. Investment designations a plus. Proven experience in managing private banking teams. Proven ability to lead high-performing, member-focused teams across multiple locations. Deep relationship management and sales coaching skills. Strategic thinker with strong analytical, planning, and execution capabilities. Strong understanding of private client financial needs, including investment services, lending, trust, and business solutions. Exhibits capacity management, time management, prioritization, delegation and organization skills. Excellent customer and business focus, with strong change management, communication and interpersonal skills. Demonstrates excellent written and verbal communication. A significant level of trust, credibility and diplomacy is required. Must be able to perform responsibilities with composure under deadlines and require extreme accuracy and quality in fast-paced environments. Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the SAFE Act (preferred). Must have schedule flexibility and be available as needed before or after work hours; on-call support 24 hours a day. EECU will, in compliance with applicable law, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions. For more than 90 years, Fort Worth-based EECU has been committed to providing members with a Better Way of Banking. EECU is an Equal Opportunity Employer (EOE) and supports veterans and individuals with disabilities. For more information about our organization and benefits, please visit EECU Careers.
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EECU is looking for a driven and inspiring
Regional Retail Manager
to take charge and drive regional excellence in the Central region. The
Regional Retail Manager
is responsible for overseeing a network of branches within the Central region. Core Responsibilities
This role combines strategic leadership with a deep understanding of relationship-based banking to grow and retain private client relationships. Will drive performance across branches while creating a culture of high-touch, concierge-level service and personalized financial guidance. As an EECU ambassador, the Regional Manager represents the organization in the community, identifying referral and prospecting opportunities. This role leverages effective communication skills and credibility to build key internal and external partnerships. In a P&L environment, understanding financials and business drivers is essential for informed decision making. Blend traditional branch oversight with a consultative, private banking mindset to drive deposit and loan growth, wealth referrals, and exceptional member experiences. Guide branch teams in identifying and cultivating relationships and collaborating closely with wealth advisors, mortgage officers, and business banking partners to deliver tailored financial solutions. Lead financial center strategy and member satisfaction through visible leadership, performance management, partnerships, planning, and problem-solving. It sets and meets sales and budget goals by boosting production, profitability, and expense control. Conduct regular visits to financial centers, offer feedback, and coach Financial Center Managers to ensure consistent business processes and a branded member experience. Will report to the Vice President of Retail Sales. Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the SAFE Act. Responsible for compliance with all Federal and State rules and regulations pertaining to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg DD, Reg E, Reg CC, Reg Z, Reg B, FCRA/FACTA, and Service Members Civil Relief. Attends initial and ongoing annual Bank Secrecy Act training. Oversee a high-performing team of Financial Center Managers. Foster a positive employee environment and demonstrate accountability through member-focused decisions. Understand the financials and key business drivers and apply this knowledge to support decision making. Establishes a sales-focused environment by collaborating with product line partners to develop and implement new sales initiatives, private client strategies, and programs targeting key demographics. Acts as a substitute for the Financial Center Manager in the field and performs additional assigned duties. Develops and communicates market identity, manages sales processes, and ensures accountability for member service while meeting sales targets. Ensures adherence to internal controls, procedures, and risk policies. Supports member escalations and resolves complaints. Qualifications
College degree in business or related field preferred; requires 5-8 years in financial services experience. Investment designations a plus. Proven experience in managing private banking teams. Proven ability to lead high-performing, member-focused teams across multiple locations. Deep relationship management and sales coaching skills. Strategic thinker with strong analytical, planning, and execution capabilities. Strong understanding of private client financial needs, including investment services, lending, trust, and business solutions. Exhibits capacity management, time management, prioritization, delegation and organization skills. Excellent customer and business focus, with strong change management, communication and interpersonal skills. Demonstrates excellent written and verbal communication. A significant level of trust, credibility and diplomacy is required. Must be able to perform responsibilities with composure under deadlines and require extreme accuracy and quality in fast-paced environments. Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the SAFE Act (preferred). Must have schedule flexibility and be available as needed before or after work hours; on-call support 24 hours a day. EECU will, in compliance with applicable law, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions. For more than 90 years, Fort Worth-based EECU has been committed to providing members with a Better Way of Banking. EECU is an Equal Opportunity Employer (EOE) and supports veterans and individuals with disabilities. For more information about our organization and benefits, please visit EECU Careers.
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