Amicis Global Technologies
Desktop Support Analyst in White Plains, NY 10601
Amicis Global Technologies, White Plains, New York, United States
Overview
Title:
Desktop Support Analyst
Location:
White Plains, NY 10601
Duration:
12+ Months
To support the daily activities of the Desktop Support computing systems including the implementation, maintenance, enhancement, and documentation of desktop operating systems, applications and hardware; to promote procedures and standards and disseminate information to the user communities; and to provide complex level Help Desk-type services for hardware, software, and applications support.
Responsibilities
Support Desktop & Laptop Lifecycle (configuring & installation of equipment, end user training / support, tracking of all assets from purchase through disposal).
Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).
Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.
Assist with the implementation of new projects as needed.
Work with IT staff on developing new policies or procedures.
Order computer supplies related to the area of responsibility.
Escalate system outages to 3rd Level Support (via email, desk/cell phone, text messaging) and assist the support team as required.
Assist Desktop Support team in evaluating new hardware / software technology to meet business needs.
Oversee hardware/software maintenance agreements and prepare quotes to procure required items.
Support mobile devices in and out of the office; assist customers with mobile devices (iPhones, laptops, mobile workstations) as needed.
Skills
Knowledge of desktop / laptop computers, network architecture, software applications, and Active Directory.
Effective planning and organization skills to maintain the Desktop Asset database and keep it up-to-date with new equipment and software.
Effective oral and written communication skills; ability to communicate with end users at their level of understanding.
Education & Certifications
Bachelor's Degree in computer science, engineering or related technical or business discipline.
Minimum 4 years quality experience in desktop support operating systems.
Advanced degree, training, or professional affiliations desirable.
Seniority & Employment
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
New postings and updates may be shared by referrals to improve interviewing chances. This description reflects typical duties and qualifications and does not guarantee job availability.
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Desktop Support Analyst
Location:
White Plains, NY 10601
Duration:
12+ Months
To support the daily activities of the Desktop Support computing systems including the implementation, maintenance, enhancement, and documentation of desktop operating systems, applications and hardware; to promote procedures and standards and disseminate information to the user communities; and to provide complex level Help Desk-type services for hardware, software, and applications support.
Responsibilities
Support Desktop & Laptop Lifecycle (configuring & installation of equipment, end user training / support, tracking of all assets from purchase through disposal).
Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).
Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.
Assist with the implementation of new projects as needed.
Work with IT staff on developing new policies or procedures.
Order computer supplies related to the area of responsibility.
Escalate system outages to 3rd Level Support (via email, desk/cell phone, text messaging) and assist the support team as required.
Assist Desktop Support team in evaluating new hardware / software technology to meet business needs.
Oversee hardware/software maintenance agreements and prepare quotes to procure required items.
Support mobile devices in and out of the office; assist customers with mobile devices (iPhones, laptops, mobile workstations) as needed.
Skills
Knowledge of desktop / laptop computers, network architecture, software applications, and Active Directory.
Effective planning and organization skills to maintain the Desktop Asset database and keep it up-to-date with new equipment and software.
Effective oral and written communication skills; ability to communicate with end users at their level of understanding.
Education & Certifications
Bachelor's Degree in computer science, engineering or related technical or business discipline.
Minimum 4 years quality experience in desktop support operating systems.
Advanced degree, training, or professional affiliations desirable.
Seniority & Employment
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
New postings and updates may be shared by referrals to improve interviewing chances. This description reflects typical duties and qualifications and does not guarantee job availability.
#J-18808-Ljbffr