Amicis Global
Desktop Support Analyst
Location: White Plains, NY 10601 Duration: 12+ Months Kindly help me with your most updated resume if you are interested. Responsibilities
Support Desktop & Laptop Lifecycle (Configuring & Installation of Equipment, End User training / Support, Tracking of all Assets from purchase through to disposal). Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices). Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory. Assist with the implementation of new projects as needed. Work with IT staff on developing new policies or procedures. Order computer supplies related to the area of responsibility. Escalate system outages to 3rd Level Support (Via Email, Desk / Cell Phone, Text Messaging) and assist the support team as required. Assist Desktop Support team in evaluating new hardware / software technology to meet business needs of our customers. Oversee hardware / software maintenance agreements and put forth necessary quotes to procure the required items. Support mobile devices in and out of the office. On an ad‑hoc basis customers will report directly to Desktop Support seeking assistance with mobile devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue, staff members are required to assist the customer to the best of their ability. Skills
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory. Effective planning and organization skills that support the maintenance of the Desktop Asset database, keeping it up‑to‑date with new equipment and software. Effective oral and written communications skills; ability to communicate with end users at their level of understanding. Education & Certifications
Bachelor's Degree in computer science, engineering or related technical or business discipline. Minimum 4 years quality experience. Experience in desktop support operating systems. Advanced degree, training, professional affiliations desirable.
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Location: White Plains, NY 10601 Duration: 12+ Months Kindly help me with your most updated resume if you are interested. Responsibilities
Support Desktop & Laptop Lifecycle (Configuring & Installation of Equipment, End User training / Support, Tracking of all Assets from purchase through to disposal). Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices). Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory. Assist with the implementation of new projects as needed. Work with IT staff on developing new policies or procedures. Order computer supplies related to the area of responsibility. Escalate system outages to 3rd Level Support (Via Email, Desk / Cell Phone, Text Messaging) and assist the support team as required. Assist Desktop Support team in evaluating new hardware / software technology to meet business needs of our customers. Oversee hardware / software maintenance agreements and put forth necessary quotes to procure the required items. Support mobile devices in and out of the office. On an ad‑hoc basis customers will report directly to Desktop Support seeking assistance with mobile devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue, staff members are required to assist the customer to the best of their ability. Skills
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory. Effective planning and organization skills that support the maintenance of the Desktop Asset database, keeping it up‑to‑date with new equipment and software. Effective oral and written communications skills; ability to communicate with end users at their level of understanding. Education & Certifications
Bachelor's Degree in computer science, engineering or related technical or business discipline. Minimum 4 years quality experience. Experience in desktop support operating systems. Advanced degree, training, professional affiliations desirable.
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