Salesforce
Success Architect - Sales Cloud (Spanish/Portuguese speakers)
Salesforce, Indianapolis, Indiana, us, 46262
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Success Architect - Sales Cloud
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Salesforce . About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Details Cloud Success is a specialized team within Customer Success, bringing together customer support engineers, proactive monitoring, specialist product advisors and technical architects. This team not only resolves technical issues but also provides expert guidance on optimizing and leveraging Salesforce technology to drive long-term business success. Success Architects
play a pivotal role in supporting Salesforce’s most critical and strategic customers. They provide expert guidance on solution design, ensuring scalability, security, and adherence to best practices. By assessing system performance, they help optimize efficiency and reliability while proactively identifying risks and recommending improvements to maintain technical health. The Success Architect collaborates closely with various teams across Customer Success and the Product organization to drive long-term solutions for customers. Key Responsibilities
Drive Customer Impact – Partner with our most strategic and high-priority customers, assessing their Sales Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability and feature adoption. Lead with Expertise – Serve as a trusted Sales Cloud SME within the broader Success Architect organization, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership and product best practices. Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions. Innovate & Solve Problems – Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption. Execute Proven Strategies – Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Sales Cloud customers. Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth. Basic Requirements
Fluency in either Spanish or Portuguese (both written and spoken) is required. Solution Design & Architecture 8+ years of experience in software, system or enterprise architecture. Expertise in Salesforce products, platform capabilities, technical governance and best practices. Experience with large-scale, complex implementations, including SaaS, PaaS multi-tenancy, and multi-tiered infrastructure. Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics and security best practices. Desired Technical Skills
Expertise in Sales Cloud Strong knowledge of Salesforce Sales Cloud features, including opportunity/pipeline management, forecasting, email integration and advanced capabilities such as Einstein Conversation Insights, Sales Engagement and Sales Performance Management. Ability to configure and optimize these features to meet business needs. Data Management & Integration Proficient in designing and managing data models, relationships (lookup/master-detail), validation rules and data governance best practices. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
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Success Architect - Sales Cloud
role at
Salesforce . About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Details Cloud Success is a specialized team within Customer Success, bringing together customer support engineers, proactive monitoring, specialist product advisors and technical architects. This team not only resolves technical issues but also provides expert guidance on optimizing and leveraging Salesforce technology to drive long-term business success. Success Architects
play a pivotal role in supporting Salesforce’s most critical and strategic customers. They provide expert guidance on solution design, ensuring scalability, security, and adherence to best practices. By assessing system performance, they help optimize efficiency and reliability while proactively identifying risks and recommending improvements to maintain technical health. The Success Architect collaborates closely with various teams across Customer Success and the Product organization to drive long-term solutions for customers. Key Responsibilities
Drive Customer Impact – Partner with our most strategic and high-priority customers, assessing their Sales Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability and feature adoption. Lead with Expertise – Serve as a trusted Sales Cloud SME within the broader Success Architect organization, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership and product best practices. Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions. Innovate & Solve Problems – Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption. Execute Proven Strategies – Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Sales Cloud customers. Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth. Basic Requirements
Fluency in either Spanish or Portuguese (both written and spoken) is required. Solution Design & Architecture 8+ years of experience in software, system or enterprise architecture. Expertise in Salesforce products, platform capabilities, technical governance and best practices. Experience with large-scale, complex implementations, including SaaS, PaaS multi-tenancy, and multi-tiered infrastructure. Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics and security best practices. Desired Technical Skills
Expertise in Sales Cloud Strong knowledge of Salesforce Sales Cloud features, including opportunity/pipeline management, forecasting, email integration and advanced capabilities such as Einstein Conversation Insights, Sales Engagement and Sales Performance Management. Ability to configure and optimize these features to meet business needs. Data Management & Integration Proficient in designing and managing data models, relationships (lookup/master-detail), validation rules and data governance best practices. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
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