Salesforce
Success Architect - Sales Cloud (Spanish/Portuguese speakers)
Salesforce, Seattle, Washington, us, 98127
Overview
Job Category:
Customer Success Location: Office flex 3 days a week (Indianapolis, Seattle and Atlanta). Language Requirements: Spanish or Portuguese. About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we\'re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce\'s core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Cloud Success is a specialized team within Customer Success, bringing together customer support engineers, proactive monitoring, specialist product advisors and technical architects. This team not only resolves technical issues but also provides expert guidance on optimizing and leveraging Salesforce technology to drive long-term business success. Role: Success Architect (Sales Cloud)
The Success Architect collaborates closely with various teams across Customer Success and the Product organization to drive long-term solutions for customers. They work with support engineers to resolve immediate technical challenges while identifying root causes to prevent future issues. Partnering with Customer Success Managers, they ensure customers receive strategic guidance on best practices and long-term technology health. They liaise with Salesforce product teams, surfacing recurring challenges and customer feedback to influence product improvements. By bridging the gap between customers, support, and product development, Success Architects help create sustainable solutions that enhance the overall Salesforce experience. As a Success Architect specializing in Sales Cloud, you will provide expert guidance on solution design, ensuring scalability, security, and adherence to best practices. You will assess system performance, help optimize efficiency and reliability, and proactively identify risks and recommend improvements to maintain technical health. You will also offer strategic insights into application lifecycle management, enabling customers to plan, develop, and evolve their Salesforce implementations effectively. Key Responsibilities
Drive Customer Impact – Partner with our most strategic and high-priority customers, assessing their Sales Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability and feature adoption. Lead with Expertise – Serve as a trusted Sales Cloud SME within the broader Success Architect organization, providing proactive and reactive guidance on architecture, technology strategy, thought leadership and product best practices. Stay at the forefront of Sales Cloud innovations and ensure teams are equipped with the latest product developments and trends. Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership. Innovate & Solve Problems – Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption. Execute Proven Strategies – Leverage and tailor Success Architect playbooks to address the unique challenges of Sales Cloud customers. Build Strong Relationships – Collaborate with internal and external partners to drive customer success and product improvement. Basic Requirements
Fluency in either Spanish or Portuguese (both written and spoken) is required. Solution Design & Architecture experience 8+ years of experience in software, system or enterprise architecture. Expertise in Salesforce products, platform capabilities, technical governance and best practices. Experience with large-scale, complex implementations, including SaaS, PaaS multi-tenancy, and multi-tiered infrastructure. Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics and security best practices. Familiarity with industry- or vertical-specific solutions (preferred). Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences. High proficiency in English. Strategic Thinking & Problem Solving – Ability to identify design inefficiencies, recommend optimizations and drive customer transformation. Provide data-driven insights on customer success stories and industry trends. Passion for continuous learning and staying ahead of emerging technologies. Desired Technical Skills
Expertise in Sales Cloud – knowledge of Sales Cloud features including opportunity/pipeline management, forecasting, email integration and advanced capabilities (Einstein Conversation Insights, Sales Engagement, Sales Performance Management). Data Management & Integration – data modeling, relationships, validation rules, data governance; experience with data import/export, deduplication, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware (MuleSoft, Informatica) and connectors. Secure & Scalable Architecture – role hierarchy, sharing rules, security configurations; design scalable architectures with Large Data Volume considerations; identify and resolve anti-patterns in SOQL, bulk processing, DML usage and sharing/security models. Salesforce Development – hands-on experience with APEX, Visualforce and Lightning Web Components; develop/optimize triggers, controllers, batch jobs and asynchronous processing; awareness of governor limits. System Integration & Extensibility – strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware and event-driven architectures; experience with OAuth, Platform Events, External Objects and tools like Salesforce Connect and Event Relay. Certifications
Required: Salesforce Admin, Salesforce Advanced Admin, Sales Cloud Consultant Desired: Platform App Builder, Platform Developer I, Certified Architect Credentials (Application and System Architect) Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Our AI agents accelerate your impact so you can do your best. Accommodations: If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Know your rights: workplace discrimination is illegal. Salesforce is committed to fair recruiting, hiring, promotion and compensation based on merit and qualifications, without regard to protected characteristics. Details on benefits and compensation vary by location. For Washington-based roles, the base salary range is $133,400 to $183,500.
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Job Category:
Customer Success Location: Office flex 3 days a week (Indianapolis, Seattle and Atlanta). Language Requirements: Spanish or Portuguese. About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we\'re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce\'s core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Cloud Success is a specialized team within Customer Success, bringing together customer support engineers, proactive monitoring, specialist product advisors and technical architects. This team not only resolves technical issues but also provides expert guidance on optimizing and leveraging Salesforce technology to drive long-term business success. Role: Success Architect (Sales Cloud)
The Success Architect collaborates closely with various teams across Customer Success and the Product organization to drive long-term solutions for customers. They work with support engineers to resolve immediate technical challenges while identifying root causes to prevent future issues. Partnering with Customer Success Managers, they ensure customers receive strategic guidance on best practices and long-term technology health. They liaise with Salesforce product teams, surfacing recurring challenges and customer feedback to influence product improvements. By bridging the gap between customers, support, and product development, Success Architects help create sustainable solutions that enhance the overall Salesforce experience. As a Success Architect specializing in Sales Cloud, you will provide expert guidance on solution design, ensuring scalability, security, and adherence to best practices. You will assess system performance, help optimize efficiency and reliability, and proactively identify risks and recommend improvements to maintain technical health. You will also offer strategic insights into application lifecycle management, enabling customers to plan, develop, and evolve their Salesforce implementations effectively. Key Responsibilities
Drive Customer Impact – Partner with our most strategic and high-priority customers, assessing their Sales Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability and feature adoption. Lead with Expertise – Serve as a trusted Sales Cloud SME within the broader Success Architect organization, providing proactive and reactive guidance on architecture, technology strategy, thought leadership and product best practices. Stay at the forefront of Sales Cloud innovations and ensure teams are equipped with the latest product developments and trends. Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership. Innovate & Solve Problems – Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption. Execute Proven Strategies – Leverage and tailor Success Architect playbooks to address the unique challenges of Sales Cloud customers. Build Strong Relationships – Collaborate with internal and external partners to drive customer success and product improvement. Basic Requirements
Fluency in either Spanish or Portuguese (both written and spoken) is required. Solution Design & Architecture experience 8+ years of experience in software, system or enterprise architecture. Expertise in Salesforce products, platform capabilities, technical governance and best practices. Experience with large-scale, complex implementations, including SaaS, PaaS multi-tenancy, and multi-tiered infrastructure. Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics and security best practices. Familiarity with industry- or vertical-specific solutions (preferred). Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences. High proficiency in English. Strategic Thinking & Problem Solving – Ability to identify design inefficiencies, recommend optimizations and drive customer transformation. Provide data-driven insights on customer success stories and industry trends. Passion for continuous learning and staying ahead of emerging technologies. Desired Technical Skills
Expertise in Sales Cloud – knowledge of Sales Cloud features including opportunity/pipeline management, forecasting, email integration and advanced capabilities (Einstein Conversation Insights, Sales Engagement, Sales Performance Management). Data Management & Integration – data modeling, relationships, validation rules, data governance; experience with data import/export, deduplication, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware (MuleSoft, Informatica) and connectors. Secure & Scalable Architecture – role hierarchy, sharing rules, security configurations; design scalable architectures with Large Data Volume considerations; identify and resolve anti-patterns in SOQL, bulk processing, DML usage and sharing/security models. Salesforce Development – hands-on experience with APEX, Visualforce and Lightning Web Components; develop/optimize triggers, controllers, batch jobs and asynchronous processing; awareness of governor limits. System Integration & Extensibility – strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware and event-driven architectures; experience with OAuth, Platform Events, External Objects and tools like Salesforce Connect and Event Relay. Certifications
Required: Salesforce Admin, Salesforce Advanced Admin, Sales Cloud Consultant Desired: Platform App Builder, Platform Developer I, Certified Architect Credentials (Application and System Architect) Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Our AI agents accelerate your impact so you can do your best. Accommodations: If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Know your rights: workplace discrimination is illegal. Salesforce is committed to fair recruiting, hiring, promotion and compensation based on merit and qualifications, without regard to protected characteristics. Details on benefits and compensation vary by location. For Washington-based roles, the base salary range is $133,400 to $183,500.
#J-18808-Ljbffr