Evergreen Goodwill of Northwest Washington
Retail & Revenue Training Coordinator
Evergreen Goodwill of Northwest Washington, Seattle, Washington, us, 98127
About Evergreen Goodwill
Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families. The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization. Job Title and Details
Job Title:
Retail & Revenue Training Coordinator Salary Range:
$28.00-33.00 FLSA Status:
Hourly Location:
Administration This role requires frequent travel across Evergreen Goodwill's network of sites. Position Summary
The Retail and Revenue Training Coordinator will serve as the on-the-ground champion of our STAR operational discipline—supporting live training, facilitating consistent execution, assessing learning needs, and reinforcing best practices across store formats (brick-and-mortar, outlets, e-commerce). Working closely with the Training Manager, this role ensures training programs are fully executed and continuously improved, from planning through review. Essential Functions And Responsibilities
Curriculum & Training Support: Partner with Retail Training Manager and SMEs to develop STAR-related training modules, job aids, and materials Co-facilitate classroom and on-floor trainings (e.g., donations, production standards, merchandising, retail tactics, customer service) Create LMS (T@G) Operational Training Content (i.e. videos, quizzes, digital trainings) Training Coordination & Logistics: Schedule training events, book venues, manage session prep, materials, and LMS setup Coordinate trainer assignments, communicate schedules, oversee trainee attendance and completion Track and maintain training records and compliance documentation Needs Assessment & Gap Analysis: Conduct skill gap analysis with store leadership using surveys, observation, and performance data Provide actionable insights and escalate trends affecting STAR program adoption Performance Evaluation & Feedback: Collect post-session feedback, assess training effectiveness, and recommend iterative improvements Undergird continuous improvement by monitoring outcomes (e.g., production targets, STAR audit scores) On-the-Ground Reinforcement & Coaching: Conduct in-store coaching, audits, follow-ups, and peer learning sessions Support regional rollout communications and promote a culture of operational excellence Program Administration & Reporting: Use LMS, Excel, and digital platforms to generate regular training participation and impact reports Ensure compliance with brand standards, safety protocols, and SOPs in training delivery Continuous Development & Innovation: Stay current on adult learning methods, e-learning tools, and retail training trends Support testing of new training pilots (e.g., digital badge system, ecom-specific modules) Other duties as assigned. Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate. Position Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education And Experience
High school diploma or equivalent required; associate’s or bachelor’s degree preferred. 2+ years of frontline retail or e-commerce operations experience required. Prior experience in training, coaching, or facilitation preferred. Acquainted with KAIZEN & Lean methodologies. Familiarity with Evergreen Goodwill’s STAR program and operating culture is strongly preferred. Certificates, Licenses, Or Registrations
Must have valid Washington Driver’s license and proof of insurance along with good driving record. Computer/Technology Skills
Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams) Advanced knowledge of digital creation: hard copy, graphic design, video and audio Adobe Suite (Premiere, Photoshop, Illustrator, InDesign) preferred Has LMS experience Ability to learn new technology and software as related to the job. Physical Abilities
Must be able to sit for long periods, communicate with other employees, lift and carry items weighing up to 40 pounds, and operate computer systems. Vision requirements include close, distance, color, peripheral, depth perception, and the ability to adjust focus. Able to communicate effectively, including with those who have limited English skills. Maintain reliable attendance. Essential Mental/Sensory Abilities
Problem solving Presentation skills Strong verbal and written communication skills Analyzing and interpreting data Prioritization Attention to detail Time management and multi-tasking Work Environment
Retail environment noise levels and mid-decibel production environment Occasional outdoor work Must have reliable transportation as travel to offsite meetings and events is required Flexible schedule including nights and weekends Equal Opportunity Statement
Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination. This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.
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Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families. The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization. Job Title and Details
Job Title:
Retail & Revenue Training Coordinator Salary Range:
$28.00-33.00 FLSA Status:
Hourly Location:
Administration This role requires frequent travel across Evergreen Goodwill's network of sites. Position Summary
The Retail and Revenue Training Coordinator will serve as the on-the-ground champion of our STAR operational discipline—supporting live training, facilitating consistent execution, assessing learning needs, and reinforcing best practices across store formats (brick-and-mortar, outlets, e-commerce). Working closely with the Training Manager, this role ensures training programs are fully executed and continuously improved, from planning through review. Essential Functions And Responsibilities
Curriculum & Training Support: Partner with Retail Training Manager and SMEs to develop STAR-related training modules, job aids, and materials Co-facilitate classroom and on-floor trainings (e.g., donations, production standards, merchandising, retail tactics, customer service) Create LMS (T@G) Operational Training Content (i.e. videos, quizzes, digital trainings) Training Coordination & Logistics: Schedule training events, book venues, manage session prep, materials, and LMS setup Coordinate trainer assignments, communicate schedules, oversee trainee attendance and completion Track and maintain training records and compliance documentation Needs Assessment & Gap Analysis: Conduct skill gap analysis with store leadership using surveys, observation, and performance data Provide actionable insights and escalate trends affecting STAR program adoption Performance Evaluation & Feedback: Collect post-session feedback, assess training effectiveness, and recommend iterative improvements Undergird continuous improvement by monitoring outcomes (e.g., production targets, STAR audit scores) On-the-Ground Reinforcement & Coaching: Conduct in-store coaching, audits, follow-ups, and peer learning sessions Support regional rollout communications and promote a culture of operational excellence Program Administration & Reporting: Use LMS, Excel, and digital platforms to generate regular training participation and impact reports Ensure compliance with brand standards, safety protocols, and SOPs in training delivery Continuous Development & Innovation: Stay current on adult learning methods, e-learning tools, and retail training trends Support testing of new training pilots (e.g., digital badge system, ecom-specific modules) Other duties as assigned. Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate. Position Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education And Experience
High school diploma or equivalent required; associate’s or bachelor’s degree preferred. 2+ years of frontline retail or e-commerce operations experience required. Prior experience in training, coaching, or facilitation preferred. Acquainted with KAIZEN & Lean methodologies. Familiarity with Evergreen Goodwill’s STAR program and operating culture is strongly preferred. Certificates, Licenses, Or Registrations
Must have valid Washington Driver’s license and proof of insurance along with good driving record. Computer/Technology Skills
Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams) Advanced knowledge of digital creation: hard copy, graphic design, video and audio Adobe Suite (Premiere, Photoshop, Illustrator, InDesign) preferred Has LMS experience Ability to learn new technology and software as related to the job. Physical Abilities
Must be able to sit for long periods, communicate with other employees, lift and carry items weighing up to 40 pounds, and operate computer systems. Vision requirements include close, distance, color, peripheral, depth perception, and the ability to adjust focus. Able to communicate effectively, including with those who have limited English skills. Maintain reliable attendance. Essential Mental/Sensory Abilities
Problem solving Presentation skills Strong verbal and written communication skills Analyzing and interpreting data Prioritization Attention to detail Time management and multi-tasking Work Environment
Retail environment noise levels and mid-decibel production environment Occasional outdoor work Must have reliable transportation as travel to offsite meetings and events is required Flexible schedule including nights and weekends Equal Opportunity Statement
Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination. This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.
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