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Overview
We are currently seeking a full-time Tier I/II Network Voice/Field Engineer with a minimum of 3 years of hands-on experience. As a Level I/II Network Voice / Field Engineer, you will be part of a field team dedicated to resolving customer issues in a prompt, professional and friendly manner while focusing on positive customer experiences. Responsibilities
Provide phone, remote and onsite support and remediation for network device issues Troubleshoot and resolve customer system problems across a broad range of technologies; network devices, all peripheral devices, application and enterprise system support; computer hardware and software issues Telephony/VOIP experience Provide remote and onsite installations of new software and upgrades Provide remote and onsite installation of service packs and security updates Provide help desk support including analyzing and resolving end-user issues Routing protocols EIGRP, OSPF, and BGP; configuring, troubleshooting, typical show commands to research issues Racking and stacking Cisco switches (2900, 3700, 3600, 3800, 4500, 6500 series) Upgrading firmware on Cisco switches Tools for upgrading firmware on Cisco switches: TFTP and FTP server, thumb drive Configuration of Cisco switches in command line via console and SSH Working knowledge of power distribution units (PDU): Tripp-Lite, Raritan Power, APC; power cord types; twist-lock L6-20, L6-30, C12, C13, C14 Working knowledge of uninterruptible power supply (UPS) units: Schneider Electric, Emerson Power, APC; replacing batteries, connecting units to the network, power input and output types; L6-20, L6-30 Working knowledge of networked console servers: Tripp-Lite, Avocent Working knowledge of DNS and DHCP; host records, reverse look-up zone, CNAME. Understanding static IP addresses Skills & Experience
3+ years of experience in network engineering Bachelor's degree CCNA, A+ and Network+ certifications are strongly recommended Project Management, Problem Solving Understanding of Data Center environments LAN knowledge, proxy servers, networking knowledge, network design and implementation, network troubleshooting, network hardware configuration, network performance tuning Understanding of networking protocols (e.g., IPSEC, HSRP, OSPF, 802.11, QoS) Cisco routers, Cisco switches, Cisco IOS, OSPF, Layer 2, Layer 3, advanced IP addressing, IPSec VPN, configuration of secure routing solutions, WLAN, LAN and WAN Experience deploying and troubleshooting NAC for wired and wireless access Maintenance of Infoblox DNS, DHCP, and IP address management (DDI) a plus Ability to troubleshoot jack activations and connection issues Ability to use troubleshooting applications such as fiber checkers and cable checking applications Powered by JazzHR
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We are currently seeking a full-time Tier I/II Network Voice/Field Engineer with a minimum of 3 years of hands-on experience. As a Level I/II Network Voice / Field Engineer, you will be part of a field team dedicated to resolving customer issues in a prompt, professional and friendly manner while focusing on positive customer experiences. Responsibilities
Provide phone, remote and onsite support and remediation for network device issues Troubleshoot and resolve customer system problems across a broad range of technologies; network devices, all peripheral devices, application and enterprise system support; computer hardware and software issues Telephony/VOIP experience Provide remote and onsite installations of new software and upgrades Provide remote and onsite installation of service packs and security updates Provide help desk support including analyzing and resolving end-user issues Routing protocols EIGRP, OSPF, and BGP; configuring, troubleshooting, typical show commands to research issues Racking and stacking Cisco switches (2900, 3700, 3600, 3800, 4500, 6500 series) Upgrading firmware on Cisco switches Tools for upgrading firmware on Cisco switches: TFTP and FTP server, thumb drive Configuration of Cisco switches in command line via console and SSH Working knowledge of power distribution units (PDU): Tripp-Lite, Raritan Power, APC; power cord types; twist-lock L6-20, L6-30, C12, C13, C14 Working knowledge of uninterruptible power supply (UPS) units: Schneider Electric, Emerson Power, APC; replacing batteries, connecting units to the network, power input and output types; L6-20, L6-30 Working knowledge of networked console servers: Tripp-Lite, Avocent Working knowledge of DNS and DHCP; host records, reverse look-up zone, CNAME. Understanding static IP addresses Skills & Experience
3+ years of experience in network engineering Bachelor's degree CCNA, A+ and Network+ certifications are strongly recommended Project Management, Problem Solving Understanding of Data Center environments LAN knowledge, proxy servers, networking knowledge, network design and implementation, network troubleshooting, network hardware configuration, network performance tuning Understanding of networking protocols (e.g., IPSEC, HSRP, OSPF, 802.11, QoS) Cisco routers, Cisco switches, Cisco IOS, OSPF, Layer 2, Layer 3, advanced IP addressing, IPSec VPN, configuration of secure routing solutions, WLAN, LAN and WAN Experience deploying and troubleshooting NAC for wired and wireless access Maintenance of Infoblox DNS, DHCP, and IP address management (DDI) a plus Ability to troubleshoot jack activations and connection issues Ability to use troubleshooting applications such as fiber checkers and cable checking applications Powered by JazzHR
#J-18808-Ljbffr